Business Solutions
SureCritic / Auto Repair / JAKL Automotive
business image

JAKL Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(257 Reviews)
94
Write a Review
Schedule Appointment

Score Details

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
94
Net Promoter Score ®

Business Details

Categories
Auto Repair, Auto Maintenance, Diesel Services
Contact
(808) 882-4440
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Hawaii
61-3788 Maluokalani Place (Mail to PO Box 55) Mail to: PO Box 55 Kamuela, HI 96743
Get Directions

Affiliations

JAKL Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(257 Reviews)
Write a Review
Recent Reviews
DI
gravatar
Dean I.
Kamuela, HI
Toyota Tundra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Very personable, efficient and knowledgeable about their work. My very much appreciated getting to know them and plan to use them in the future.
Very personable and knowledgeable about their work. Very timely and accommodating.. I will certainly use them for future work.
ED
gravatar
Edward D.
Kamuela, HI
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Very satisfied
They were friendly and did the work quickly.
LJ
gravatar
Laura J.
Kamuela, HI
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
9
Great communication
Jakl automotive was excellent at communicating and getting our truck updated when it had mechanical issues.
RD
gravatar
Rick D.
Kamuela, HI
Nissan Xterra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
9
Quick and painless
Jake knows his business. Fantastic work.
SM
gravatar
Sue M.
Hawi, HI
Chevrolet TrailBlazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
My old girl needed help
My car needed lots of repairs and she got them. Office staff was amazing and very helpful with the process of ordering parts, communication and handling my stressed-out self. Jake did a full inspection of what was needed and the most important repairs were completed. Its nice that they do a full evaluation of your vehicle so you know what needs to be done and can piece it out according to your finances. Got my old girl back in a very timely manner and she is running great once again.
JK
gravatar
Jim K.
Kamuela, HI
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Been going for years
Always welcoming and professional.
Almost makes you look forward to car trouble
MG
gravatar
Maurine G.
Hawi, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
10
Jakl fixed my year long headache of no turn signals
I'm really happy with the electrical done on my 2000 Nissan truck. He fixed my turn signals that weren't working for one year. Jake and his crew are intuitive and competent in finding the problem. I tried two other automotive shops and they couldn't fix the problem. His prices are reasonable and I highly recommend this automotive shop. His receptionist, Sina, is one nice lady. Very professional and friendly
MG
gravatar
Maurine G.
Hawi, HI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
10
Jakl fixed my year long headache of no turn signals
I'm really happy with the electrical done on my 2000 Nissan truck. He fixed my turn signals that weren't working for one year. Jake and his crew are intuitive and competent in finding the problem. I tried two other automotive shops and they couldn't fix the problem. His prices are reasonable and I highly recommend this automotive shop.
DD
gravatar
Donna D.
Kamuela, HI
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
9
Great service!
Been coming to Jakl for the last 4 years, they always do me right!
JD
gravatar
Jillian D.
Hawi, HI
Toyota FJ Cruiser
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Great!
The mechanics and staff at JAKL are very professional, helpful and friendly. I will be going back again :)
AM
gravatar
Amandine M.
Kurtistown, HI
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
JAKL rocks
Jake is the best mechanic I’ve ever had! We live 2 hrs away and have AAA just so if something happens to our car we can tow it to JAKL because there is no one I trust more to work on my car then Jake and his crew!
SC
gravatar
Shannon C.
Kailua Kona, HI
Saturn VUE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2025
verified customerVerified Customer
10
Great service. Good prices. Could get me in sooner than everyone else.
I appreciate that Jake not only did the job well and quickly but informed me that I needed two new rear tires and possible repairs in the future but my car was still safe to drive as long as I got new tires. Keeping me safely on the road and within budget is very much appreciated.
JW
gravatar
Julie W.
Kamuela, HI
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
0
Excellent Place!
Excellent work & good suggestions to what I need to do next! These people go above & beyond & make u happy u chose them!
DC
Danelle C.
Mazda Mazda6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Check Engine Light
The young man who did the initial assessment explained in detail what the issue could be. He felt trustworthy and very pleasant to speak to. Thank you!
MM
gravatar
Michael M.
Kapaau, HI
Toyota Tundra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Trustworthy
Jake/JAKL has kept my older hardworking truck rolling for years. He backs up his work, failed parts under warranty are replaced, even as I don’t even know they’ve failed. I trust my work/play hard worn truck to no one else.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.