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I was actually shocked at the amount of the cost of service needed because it was quite in fact, an enormous amount to pay, and I was afraid of making the decision of having them complete the work that needed to be done on my Audi.. Lol I must state to you. I have no regrets. Sean was one of the technicians whom dealt with my vehicle and although I had a problem in deciding whether or not to have them complete work on my vehicle, he made me feel comfortable right off the bat.. I explain to him the issues I had and the timeframe it would possibly take me to have to pay the full amount for my vehicle to run like it should and I was nervous of the response I would have got in return. Well communicating with Sean(one of the technicians) and Sean having to inform his boss,, I will stay Jack Daniels, service, and parts of Fair Lawn New Jersey are caring people. They were willing to work with me and they did .They introduced me to other payment options that would help me such as Sunbit, and yes it did help me because every little bit does count.. Jack Daniels Audi of Fair Lawn, New Jersey, even gave me an enormous discount No LIE! Most importantly, after they completed the work needed to be done on my vehicle. I received my vehicle back and let me remind you I waited a little while before I post this review but now I can tell you my 2012 Audi A5 2.0 T Coupe runs like brand new. What more can I ask for? The only thing, I was due for an oil change so my indicator light came on, and I was unable to open the hood because the latch wasn’t attached. Yes immediately my mind started to wonder, but the next opening day I called costume service of Jack Daniels Audi service and parts and requested a manager but instead I got a call back from Sean, and he told me to bring the car in and that little problem was fixed right away with no problem.
I am thankful for my friend who referred me to Jack Daniels, Audi, Fair Lawn, New Jersey. I am thankful for all my technicians. Sean is the GREATEST!!! he will do his best and satisfying the customer. He is FRIENDLY, He is POLITE, he is CARING , but MOST IF ALL HE IS HONEST! And I say this because when I contacted service for my car to have one issue fixed, I asked Sean why don’t he just fix the issue that I have with my car only, and he honestly told me he couldn’t, because if he did I’d keep having the same problem . Therefore I said OK ! That is honesty!
I am THANKFUL for the manager as well as their costumer service team of Jack Daniels Audi service, and parts !
For all the readers of my review, this is my personal experience this team to anyone!