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CARSTAR J & W Collision Repair

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(20 Reviews)
63
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Score Details

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Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
63
Net Promoter Score ®

Business Details

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Contact
(503) 472-0328
No Business Hours Provided

Business Hours

* No Time Zone Provided
1100 NE Lafayette Ave McMinnville, OR 97128-4139
CARSTAR J & W Collision Repair's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(20 Reviews)

CM
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Corey M.
SUBA Solterra Touring AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
9
Well organized and Convenient
Quickly answered texts and phone calls. Made car rental experience easy. Seamlessly communicated with my insurance company to whole time. Convenient location and service for our busy family.

MR
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Mary R.
SUBA Crosstrek Limited w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Very easy to work with. Staff was friendly and made the process painless.
From start to finish the entire process was very easy.

RH
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Rachael H.
SUBA Ascent Onyx Edition w/7-Passenger Seating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2025
verified customerVerified Customer
10
Excellent work
Great work, finished ahead of time, could not ask for more.

MJ
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Michelle J.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Bumper repair
The staff at CARSTAR is very helpful and friendly. I was new to the whole auto repair experience and didn't know much about the process and they helped me through it. I needed a rental car and CARSTAR is contracted with enterprise making picking up/dropping off a vehicle very easy. They have great customer service and had my vehicle repaired and returned to me in spotless condition!

EM
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Ed M.
SUBA Outback Wilderness w/Continuously Variable Transmi
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/22/2024
verified customerVerified Customer
0
Poor
Poor

CC
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Chantel C.
SUBA Forester Wilderness w/Continuously Variable Transm
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
10
Quick, friendly, and went above and beyond
I was very impressed !

BP
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Becki P.
SUBA Forester X Premium Automatic PZEV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2024
verified customerVerified Customer
0
Go somewhere else
They were very friendly but the cost to repair my vehicle was thousands of dollars more than what I was quoted. Luckily, I wasn't paying for it. They only communicated once during the week and a half they had my car. As far as I know the repairs are fine but I'm a 65-year-old woman who knows zip about cars and how they run. The absolute deal breaker for me was the ridiculous difference between the estimate and the actual cost.
BRIAN T. from CARSTAR J & W Collision Repair responded on 10/14/2024 01:27 PM

We're sorry to hear about your experience. It sounds like the cost difference gave you quite a shock, like finding out your car was secretly a luxury model! While we strive to provide clear communication and accurate estimates, it seems we didn’t deliver on that front this time. We appreciate your feedback as it helps us improve our practices. If you have any further concerns, please feel free to reach out directly. We're here to help, even if the car lingo can sometimes sound like a foreign language!


KB
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Kristie B.
SUBA Forester Premium Automatic PZEV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2023
verified customerVerified Customer
10
Positive Repair Experience
I appreciate how fast they were to get my car in, the work was completed and my car returned to me on time as promised. My only complaint is that 3 times when I was told I would receive a call back on the progress of the car I didn’t get a call back. However , I know how busy they are, and when I called for updates they seemed knowledgeable of what had been done to the car so far. Other than that one little thing I am very happy with the service and work done to my car. I would recommend them.

AG
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Adriana G.
Dayton, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/09/2023
0
Bad customer service
did not leave my vehicle looking like what it did when I dropped it off. They said they could not replicate it as it was aftermarket but the car was bought from Subaru like that. called to request previous parts and was spoken to rudely and condescending.

AG
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Adriana G.
SUBA WRX Premium Manual
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/09/2023
verified customerVerified Customer
0
not the best experience
Dropped off my car and had it here for a week to complete repairs. Was told they could not replicate how my vehicle was dropped off cosmetically as emblem and pinstripe were considered “aftermarket” even though that’s how it was purchased. I have had work done at other shops who have replaced pinstripe and other details of vehicle. I called to ask about it and was met with attitude and have not been contacted from them again after asking for my parts to do myself. Please visit another shop if you don’t want to hassle.

JW
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Jonnie W.
SUBA Baja Sport Automatic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2023
verified customerVerified Customer
10
Superb service
Everyone was friendly. They kept me informed of the timeline. They kept me informed of repairs and also gave me good information on upgrades I may take with my car.

RA
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Raven A.
SUBA Forester Limited w/Continuously Variable Transmiss
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/27/2023
verified customerVerified Customer
8
Good quality work
The work performed is good, the communication was not so much. Some calls, or texts during the process would have been appreciated. No completion estimate was given

MB
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Markie B.
SUBA Impreza Premium w/Continuously Variable Transmissi
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2023
verified customerVerified Customer
10
Nice job, but took longer than expected.
They did a very nice job repairing my vehicle, I am very pleased with their quality of work.

AJ
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Anna J.
SUBA Impreza Wagon i Automatic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2022
verified customerVerified Customer
10
Honest and Understanding
They were very easy to work with. The repairs were extensive, but i was kept informed throughout the entire process.

JR
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Joan R.
SUBA Outback Limited PZEV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2022
verified customerVerified Customer
10
Excellent service
Wonderful in every way

Displaying Review 1 - 15 of 20 in total
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