business image

International Auto Service Center

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(316 Reviews)
77

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
77
Net Promoter Score ®

Business Details

About

West Hartford's leading auto service center since 1977. We're certified mechanics with over 40 years of experience. Whatever the problem, we'll fix it. This is a family business that takes pride in offering reliable, affordable, friendly service every time, including a 5 star shuttle service. West Hartford's leading auto service center since 1977. We're certified mechanics with over 40 years of experience. Whatever the problem, we'll fix it. This is a family business that takes pride in offering reliable, affordable, friendly service every time, including a 5 star shuttle service.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(860) 953-1675

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
16 South St W Hartford, CT 06110
International Auto Service Center's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(316 Reviews)

TP
gravatar
TOD P.
Ledyard, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/29/2025
verified customerVerified Customer
0
Failing customer service
If I had one positive thing to say about this shop I would highlight the owner who after 5 days of my car being in the shop (original estimate was same day repair) meet me as I was cashing out and provided a thorough education of what the problem and challenges were. Other than that out of probably 20 plus calls I made to them, not one of them were initiated by the staff, which is particularly frustrating when every call ended with them assuring me they would call back in X hours…not once did that happen. Additionally, it’s now 3 weeks post the repairs and my warranty claim has gone nowhere, even when I was assured it would be resolved the next business day.
Meghan C. from International Auto Service Center responded on 10/31/2025 06:09 AM

Hello Tod!
I wanted to share my response more than just the over the phone conversation we had just shared. In addition, once again we apologize for the lack of communication, and as a shop we will absolutely improve moving forward! Trust, communication and transparency is what we strive for here; so we apologize for the unmet expectations in regards to the communication. Alongside that, I am glad we were able to address the timestamp of the duration being 2 weeks since your vehicle has left here, and our efforts of getting in touch with MaxCare Warranty are striving each day; however not much response on their end. 
I hope this message finds you well, Tod!
INTERNATIONAL (860-953-1675)

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