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SureCritic / Infinity Auto Haus
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Infinity Auto Haus

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(199 Reviews)
94
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Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
94
Net Promoter Score ®

Business Details

Categories
Contact
(847) 496-4577
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Central Time (Us & Canada)
353 W Colfax Palatine, IL 60067
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Infinity Auto Haus' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(199 Reviews)
Write a Review
Recent Reviews
TS
TIM (CT) S.
Clearwater, FL
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2024
verified customerVerified Customer
10
Jim is the best
Honest and reliable car tech . Always takes care of my cars.
TL
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TAMARA / (TAMI) L.
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2024
verified customerVerified Customer
0
Excellent
Great place!! Highly recommend!!
Verified Customer
Buffalo Grove, IL
Chrysler Pacifica
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/09/2024
verified customerVerified Customer
10
Reliable
Never disapointed with the service
DG
DEBBIE G.
Elk Grove Village, IL
Dodge Journey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2024
verified customerVerified Customer
10
Excellent
Excellent service. As a single woman I appreciated the preventative maintenance. I'm excited to drive my car this winter now! No worries.
BB
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Bruce B.
Palatine, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2024
10
Timing Chain Repairs
Timing chain failure and related parts damage resulted in lengthy repair time and cost. Jim and his guys did a great job in repairing my 2017 Tucson and dealing with the “extended warranty” adjusters and management. I highly recommend Infinity Auto Haus for complicated repairs and/or insurance-covered claims…5+ stars definitely!!
BB
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BRUCE B.
Palatine, IL
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2024
verified customerVerified Customer
10
Timing Chain Repairs
Timing chain failure and related parts failures caused extensive repairs. Infinity not only repaired ALL the issues but did a great job of dealing with the extended warranty company to have repairs covered. I highly recommend Infinity’s repair services.
MR
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MARY R.
Arlington Heights, IL
Honda HR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2024
verified customerVerified Customer
10
For my oil chsnge
Always professional, trustworthy and fair! Highly recommend!
Verified Customer
Chevrolet Silverado SS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2024
verified customerVerified Customer
10
Great customer service
Great shop
PB
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PETE B.
Barrington, IL
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2024
verified customerVerified Customer
10
Great car mechanics
Very professional and promp. Very knowledgeable!!!
JS
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JIM S.
Palatine, IL
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2024
verified customerVerified Customer
10
Front Suspension Repair
In at scheduled appointment time. Out in timley manner.
Needed front suspension work completed.
Rear suspension work not needed.
Verified Customer
Buffalo Grove, IL
Chrysler Pacifica
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2024
verified customerVerified Customer
10
Quick service
They make sure things are done right
GK
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GEORGE K.
Chicago, IL
Audi A6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2024
verified customerVerified Customer
10
Old fashion Service
Don’t know where to start because I am so giddy about my experience at this exceptional organization. Not sure who Jimmy is at this shop but the owner should double his salary. I walked in he was very attentive to my needs and processed my vehicle quickly. Actually too quickly and I was worried that some of my needs would forget to be addressed. Boy was I wrong!!! The complete opposite happened, every one of my needs were handled exceptionally and they even delivered the car to my house while I was away in Monte Carlo on business!!!!
Thank you Jimmy you have a customer for life!!!
SS
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STEVE S.
Audi Q7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2024
verified customerVerified Customer
10
Oil change
Quick service and review of brakes and service history for planning future maintenance needs.
KM
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KATHY M.
Palatine, IL
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2024
verified customerVerified Customer
10
RAV 4
Complete inspection & oil change. Appreciated that my car had a test drive as well.
JS
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JIM S.
Palatine, IL
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2024
verified customerVerified Customer
10
As Always ...
Sat 2/10/24 Dan the man took care of my suspension work & oil change as quoted.
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