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Independent Automotive Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(185 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

We provide all of your Audi and Volkswagen automotive services in one place. You wouldn't want to go anywhere else with your auto repairs - we are factory trained. We provide all of your Audi and Volkswagen automotive services in one place. You wouldn't want to go anywhere else with your auto repairs - we are factory trained.

Categories
Auto Repair, Oil Change, Repair Shop
Contact
(602) 234-9783

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
3800 N 7th St Phoenix, AZ 85014-3607
Independent Automotive Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(185 Reviews)

BC
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BRIAN C.
Mesa, AZ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/22/2018
verified customerVerified Customer
Three week repair
I have been using Independent Automotive for my Volkswagen Jetta for many years now and have always been happy with the service. However this particular service I was very disappointed on the time it took to diagnose the problem. My car was there for more than three weeks and every time I would call to check on it I was told that it was being pulled into the stall to be looked at or that they were working on other cars. One frustrating thing is that I made an appointment two weeks in advance but it still took them a few days to even start looking at it and I got the feeling that they were only working on it intermittently or when I called. I really felt like I was getting the run around.
Recommended

PB
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PHIL B.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2018
verified customerVerified Customer
exceptional service
they know what to do & then do efficiently!!!
Recommended

JW
Jonathan W.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
verified customerVerified Customer
Category: Service
Jonathan said the staff was attentive and the service was quick.
Recommended

AR
Aaron R.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2018
verified customerVerified Customer
Category: Service
Aaron said the business does really good, quick work.
Recommended

SN
Scott N.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2018
verified customerVerified Customer
Category: Service
Scott said the staff at this business were very communicative with him about the service for his vehicle. This is a good team who worked really hard to get him in for service. They do their best.
Recommended

CC
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CORINNE C.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2018
verified customerVerified Customer
Proof of quality work = emissions testing passed this 25 year old car during the first try
Not sure you can improve on my Eurovan passing its emissions test upon its first visit.
Recommended

MN
Matthew N.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2018
verified customerVerified Customer
Category: Service
Matthew said the business made sure everything was done right and they were kind.
Recommended

KM
Kelly M.
Phoenix, AZ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/22/2018
verified customerVerified Customer
Category: Service
Kelly said she was not pleased with her visit. They did not fix the problem, and charged her for a part she didn't need, that they told her caused the problem. They said the vehicle would be returned in one day, and it was 6 days. Mike the mechanic said he would talk with the owner and work something out and call her back. He did not call her back, and the engine light is still on.
Not Recommended

EM
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EVE M.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2018
verified customerVerified Customer
One can always count on them.
The excellent service keeps my 1989 running beautifully. I can always count on them to locate and repair potential problems before it becomes a major issue. I have been with them 7 years or so......i would go nowhere else!!!!!!
Recommended

RM
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RACHEL M.
Phoenix, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/06/2018
verified customerVerified Customer
Lack of Customer Service
On Friday Aug. 10th I took my car in for a oil change and 100,000 mile check-up. Much to my surprise Justin and Andrew were gone. Mike worked on my car and let me know I needed some switches replaced and my sun roof needed repair. I asked him to give me estimates on both items. I also asked him to order a interior piece which had broken. I waited 2 weeks never received a call back. I finally called and talked to Michelle and left a message for Mike. I still haven't received a call. I finally went to the dealer and purchased my interior piece. I don't know what is going on with your shop but I don't appreciate your lack of Customer Service. I have been a good customer to you and I'm in the process of finding a new shop.
Not Recommended

ID
Ian D.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2018
verified customerVerified Customer
Category: Service
Spoke with Ian's wife. She said the staff at this facility was really helpful, honest and nice.
Recommended

WC
Wendy C.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
verified customerVerified Customer
Category: Service
Wendy said the business is very honest and very credible.
Recommended

NH
Nick H.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2018
verified customerVerified Customer
Category: Service
Nick said the service was great. The work was done in a super timely and knowledgeable way. He did not feel like he was getting cheated at all. They were really good people.
Recommended

RF
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RANDY F.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
verified customerVerified Customer
Punctual, Direct, Honest.
From getting the appointment scheduled to getting it and looked at, the whole process was easy and fast. I really appreciate the tech taking the time to explain a few things to me about my car, as well.
Recommended

JG
Jose G.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
verified customerVerified Customer
Category: Service
Jose said the business did quality work and didn't try to sell anything he didn't need.
Recommended

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