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Imperial Auto & Truck Service Center

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(179 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average

Business Details

About

Computerized engine diagnostics, computer programming, engine replacement / rebuilds, and transmission replacement / rebuilds, Lube / oil change, filter change, fluid changes, radiator repairs, starter / alternator repairs, auto electrical repair, and axle repair. Call for more services available! Computerized engine diagnostics, computer programming, engine replacement / rebuilds, and transmission replacement / rebuilds, Lube / oil change, filter change, fluid changes, radiator repairs, starter / alternator repairs, auto electrical repair, and axle repair. Call for more services available!

Categories
Auto Repair, Smog, Car Maintenance
Contact
(702) 568-4053

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
9:00 AM - 3:00 PM
Sun
closed
* Pacific Time (Us & Canada)
1251 American Pacific Dr. Henderson, NV 89074
Imperial Auto & Truck Service Center's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(179 Reviews)

JB
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Jim B.
Henderson, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/10/2020
This place sucks!!!
I got a coupon to get a detail on vehicled. The price was right so we called and lined it up based on their coupon price. I saw good reviews so I thought this would be a professional place. I get there and it's the typical Las Vegas car repair place. I had an appointment so I go to counter to check in. Go thought the usual what's your name and so on. Told me their guy would be in in about 15 minutes. After waiting 45 minutes I go to counter to see what's going on. They told me they are getting started and they would be back to check on me. Then they come in and tell me they can't do it for the coupon price because it's dirty! It would take to long so it would be the normal full price. I said that's why I'm here because its dirty. I said do I have to get it cleaned first so it's easier for you to clean? They tell it's got dog hair. I don't even own a dog. That it's got plant debris on the floor so that will take longer. Again
that's why I'm here. I told them give me my keys. They bring my car up and the detailer tries to get me reconsider. Telling me how this would be a lot of work to do. Yea it's called a job dude. I said just give me my keys. I will never go there again and wouldn't recommend this place to any one.
Not Recommended

MS
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mark s.
Henderson, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/14/2019
dishonest people
asked for an tune up estimate,quoted around two hundred,so i made an appointment to bring in the car but they were too busy to look at it,brought it back next day. they then told me the estimate was almost six hundred dollars because they did not realize all the work involved,is that not their job. I told them what kind of car it was the first time we spoke. I just think they did not what to bother with it so if you dont care how much it costs you or how much time it will take to get your car worked on this is the place for you.
Not Recommended

LC
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Leslie C.
Henderson, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
Great service
I would definitely recommend this auto shop to family and friends!!! I want to thank Bruce for going the extra mile to help. The prices are very reasonable. Staff was awesome!!!
Recommended

LC
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Leslie C.
Henderson, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
Great Service!
I’d recommend Imperial Auto & Truck Service Center Henderson to family & friends! They did an awesome job on my car. The cost was very reasonable. I’m using them from now on. Thank you to Bruce & staff for your service.
Recommended

DH
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Donnamarie H.
Henderson, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/14/2017
stay away
Drove my truck in there for them to fix my truck so it would pass smog they got it to pass smog but when I went to pick it up it wouldn't drive 10 ft without stalling two months later I had a it towed to a different garage so they could fix the mess that Imperial Auto made they also tried to lie and say that I didn't contact them to pick up my truck when I went down there several times and have phone records to prove that I called several times went past the building and found my truck tagged and the gas cap missing wouldn't recommend this place even to fix a Matchbox car
Not Recommended

NL
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Nancy L.
Henderson, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2016
"GREAT SERVICE. FRIENDLY PEOPLE"
My car had a radiator and water pump problem. They were very accurate with the diagnostic. They also did a smog test. It was very fast. I did not have to wait for the smog test like I usually did somewhere else. Their prices are more than fair and the staff was nice and friendly. I would definitely recommend this business to anybody. Thank you very much for your great help.
Recommended

NL
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N L.
Henderson, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2016
Great Service, Wonderful People.
My car stopped running while I was driving. It had a timing belt and water pump problem. They were very accurate with the diagnostic. The staff is very nice, helpful and friendly. Thank you Drew for your great help!
Recommended

RO
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rose O.
Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/18/2015
Do not bring your car here
Brought in my car for transmission fluid and oil change. Not only did they increase their price quote on me 2 hours after I left my car with them, my car was in worst condition when I picked it up. My car has the quietest engine but when I picked it up, it makes a loud noise when you accelerate. I brought it back the next day but they said they had to call Nissan to help find out what's wrong with my car. They never called me back and they are not even man enough to take my calls.
Not Recommended

RO
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Rose O.
Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/18/2015
do not bring your car here
Took my car there for transmission fluid and oil change. Not only did they change the price quote on me 2 hours after I left my car with them, my car was in worst condition when I picked it up. I have the quietest engine but when I picked it up, it was making this loud sound every time you step on the gas. I brought it back the next day but they said they have to call Nissan to find out what's wrong because they couldn't find anything wrong. They never called me back and would not take my calls. Now I'm stuck with my car and the expense I have to incur to have it checked by the dealer to figure out what they did to my car. They are not even man enough to take my calls.
Not Recommended

TW
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TOMMY W.
Henderson, NV
Chevrolet S10 Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2015
verified customerVerified Customer
does the job correctly every time
Good people very fair on cost
Recommended

KS
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KAREN S.
Henderson, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2015
verified customerVerified Customer
They go the extra mile
Although it's not the speedtest turnaround, the quality of their work stands out.
Recommended

BS
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BARBARA S.
Henderson, NV
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/21/2015
verified customerVerified Customer
Service
You seem to know what your doing.
Recommended

RS
Robert S.
Henderson, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2015
verified customerVerified Customer
Category: Service
Robert said this business is top notch. He is very happy and thinks Loren is the best.
Recommended

RS
Robert S.
Henderson, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2015
verified customerVerified Customer
Category: Service
Robert said this business is top notch. He is very happy and thinks Loren is the best.
Recommended

PC
Paul C.
Henderson, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2015
verified customerVerified Customer
Category: Service
Paul said the business did a pretty good job.
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