business image

Hughes Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,453 Reviews)
92

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
4.0
ReScore Average
92
Net Promoter Score ®

Business Details

Categories
Contact
(770) 382-8818

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
131 E Felton Rd Cartersville, GA 30120

Affiliations

ASE
Hughes Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,453 Reviews)

RS
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ROSE S.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2025
verified customerVerified Customer
10
Oil change
Every time I come to get my oil change, very knowledgeable, customer service is awesome, never a dull moment

TB
Ted B.
Georgia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2025
verified customerVerified Customer
Category: Service
Ted said they were busy but not too busy to take his vehicle in immediately and start working on it. Wesley was very amicable and he did a great job. He told him what was going on and was very professional, he appreciated that. He has recommended them.
Recommended

Verified Customer
White, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2025
verified customerVerified Customer
10
Oil change
I always receive great service and price when I get work done.

PH
Pam H.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2025
verified customerVerified Customer
Category: Service
Pam said they have been awesome. She has taken it to another place paid over $600 over 3 different times to fix the tail light issues, kept fixing the bulb. Brought it here, they told her it was a wiring harness. She didn't pay them anywhere near half what she paid before, is very pleased. She said they are great, great to work with, do it in timely manner, Wesley had been awesome every time she has been there.
Recommended

LS
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LISA S.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
10
Great
Always have treated me right

AH
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Alan H.
Cassville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
10
Hughes automotive does it again.
Thank you Wesley and crew for making car care and repair a good experience.
Steve H. from Hughes Automotive responded on 08/01/2025 06:32 AM

It's fantastic to hear that your car care and repair experience was a good one! We're glad Wesley and the crew could help make it smooth sailing – or should we say smooth driving? If you ever need us again, you know where to find us. Safe travels!


KW
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KATIE W.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
9
Fast and Diligent
I dropped my car off overnight for them to check what was wrong. They were able to diagnose the issue and get it repaired same day for me. Everyone is always nice.
Steve H. from Hughes Automotive responded on 08/01/2025 06:33 AM

We're glad to hear that your overnight stay with us was a speedy one! It sounds like we were able to play automotive detectives and get you back on the road in no time. Our team takes pride in making sure repairs are handled efficiently, and we're pleased to know that our friendly service made the experience even better. If your car ever decides to throw another tantrum, you know where to find us!


ML
Marko L.
Georgia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
Category: Service
Marko said they were kind, took care of the issues, it was timely and very professional.
Recommended
Steve H. from Hughes Automotive responded on 08/01/2025 06:33 AM

We appreciate you taking the time to share your experience! It’s wonderful to hear that our team was on the ball and tackled your issues with both kindness and professionalism. We're always aiming for a five-star performance, so we must be doing something right! If you ever need anything else, just give us a shout. Safe travels until then!


MC
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MARY C.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
New alternator
Courtesy ride home. Repaired on time as promised. Friendly staff.
Steve H. from Hughes Automotive responded on 08/01/2025 06:34 AM

We're happy to hear that you enjoyed our courtesy ride service and that your repairs were done on time! Our staff takes pride in being friendly—it's part of the secret recipe to keeping cars and smiles in good shape. We appreciate your feedback and look forward to supporting you in the future with the same level of service.


TH
Tiffany H.
Adairsville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
Category: Service
Tiffany said that she always gets in and out. They are always friendly and she has never had any problems.
Recommended
Steve H. from Hughes Automotive responded on 08/01/2025 06:34 AM

We appreciate your feedback! It's great to hear that your visits are quick and that our team has made a friendly impression. We're here whenever you need us, with quick service and a smile. Drive safe!


DR
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DEBRA R.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Timely, Courteous, & Valued
Desk personnel are courteous and respectful. Work is done in a timely manner. I'm a long term customer, and have recommended Hughes to family and friends. I'll continue to do so.
Steve H. from Hughes Automotive responded on 07/08/2025 08:41 AM

We appreciate your long-term loyalty and are glad to hear that our desk personnel made a positive impression on you. Courteous and respectful service is what we aim for, and it’s fantastic to know that you find our work timely. We’re always happy to welcome your family and friends into the Hughes Automotive family. Here’s to many more years of keeping your car running smoothly!


KF
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KIMBERY F.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
excellent service!
Wesley is great and very helpful. Will be bringing my car to them from now on.
Steve H. from Hughes Automotive responded on 07/08/2025 08:39 AM

It sounds like Wesley has made quite an impression! We're glad to hear you found him so helpful. While we're not quite ready to hand out "Best Employee Ever" trophies just yet, it's clear he deserves a little recognition. We appreciate your decision to trust us with your car and look forward to keeping it in tip-top shape for you!


AC
Autumm C.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
Category: Service
Autumm said her vehicle is running now.
Recommended
Steve H. from Hughes Automotive responded on 07/08/2025 08:48 AM

It's fantastic to hear that your vehicle is running like a well-oiled machine again! We're always happy to provide that spark of life to your car. If it ever needs another tune-up, you know where to find us. Safe travels on the road ahead!


Verified Customer
White, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Oil change
In early out fast thanks again.

CO
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CYNTHIA O.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
GREAT SERVICE
I love these people. They are honest and do great work. I have used them for my 1999 Rav 4 for many years and have been completely happy. I would rather deal with local businesses than large dealerships. Keep the money in Cartersville
Steve H. from Hughes Automotive responded on 07/08/2025 08:48 AM

It's fantastic to hear that you've been happy with our service over the years! We like to think of ourselves as the little engine that could—servicing vehicles while keeping things honest and personal. Plus, supporting local businesses is like putting fuel in the tank of the community we all love. Here’s to many more years together keeping your 1999 Rav 4 running like a champ!

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