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Hook's Towing & Recovery

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(75 Reviews)
88
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Active Business

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ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
88
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Business Details

About

At Hook's, we understand how important it is to have reliable towing services when you need them most. That's why we offer professional and dependable towing to help you get out of any difficult situation. Our team is available 24/7 to provide you with fast and effective towing services, so you can get back on the road with confidence. At Hook's, we understand how important it is to have reliable towing services when you need them most. That's why we offer professional and dependable towing to help you get out of any difficult situation. Our team is available 24/7 to provide you with fast and effective towing services, so you can get back on the road with confidence.

Categories
Towing Service
Contact
(614) 342-0508
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
840 Mansfield Avenue Columbus, OH 43219

Affiliations

AAA ERS Logo
Hook's Towing & Recovery's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(75 Reviews)

CE
Carolyn E.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
9
Great Service
Steve arrived 10 minutes earlier than original estimate. Got me and my car to the auto shop in a timely manner. Friendly and professional service. Rescued me on Easter Sunday.

RM
Rondrea M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2025
verified customerVerified Customer
8
Great Job!
Maceo - Very professional and delivered to destination safely
Andrew S. from Hook's Towing & Recovery responded on 04/21/2025 09:38 AM

We appreciate your positive feedback regarding Maceo's professionalism and the safe delivery of your vehicle. It is our goal to provide a service that leaves our customers feeling secure and satisfied. Rest assured, we will continue to uphold these standards. Safe travels ahead, and may your journeys be free of unexpected detours!


JD
Jeffrey D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
My driver arrived quickly. He was very efficient. He had to drive me over an hour to my home and he was so nice! As a woman by myself, I never felt unsafe and I enjoyed the conversation. Thanks so much for making a bad situation better!
My driver was excellent!
Andrew S. from Hook's Towing & Recovery responded on 04/20/2025 09:40 AM

We appreciate your feedback regarding the exceptional service provided by our driver. It is always our aim to ensure that our team delivers the highest level of professionalism, even in the most challenging situations. If there is anything more we can do to make your experience even better next time, please do let us know. Safe travels ahead!


MS
Melissa S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Wonderful, the driver Cody was awesome!!!
He made the trip fun and took all the stress away from us being broke down with no vehicle.
Andrew S. from Hook's Towing & Recovery responded on 04/18/2025 09:55 AM

We are pleased to hear that our team was able to transform a stressful situation into a fun experience for you. It's our mission to lighten the load when you find yourself in a bind. A little humor can indeed go a long way, especially when you are temporarily detached from your beloved vehicle. Your kind words validate our efforts, and we appreciate your trust in us during such times. Safe travels ahead!


JA
JUDITH A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Prompt, professional, quick and kind.
Showed up in 15 min. after I called, got right to work, and efficiently handled billing insurance. I forgot to remove license plates, so they did it for me.
Andrew S. from Hook's Towing & Recovery responded on 04/17/2025 09:41 AM

We appreciate your feedback regarding our prompt and efficient service. It appears we were quick on our feet, and we are always happy to jump in and assist, even if it means lending a hand with license plates. If there is anything else we can assist with in the future, do not hesitate to reach out. Your satisfaction is our priority.


SB
SUSAN B.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/14/2025
verified customerVerified Customer
0
Dissatisfied
I was originally told no more than 45 min. After 1 1/2 hrs my husband drove 45 min and with the help of a good Samaritan got my tire changed. The driver called when they were finishing and said he was 25 min out. We called him when we were on the road and said not to come.
Andrew S. from Hook's Towing & Recovery responded on 04/21/2025 08:13 AM

We sincerely regret to hear about your recent experience with us. It appears we missed the mark on the estimated arrival time, and it is understandable that this would be frustrating, especially when you were already in a tough situation. We value your feedback immensely, as it helps us improve our services and ensure that our communication is clearer in the future. The good Samaritan deserves a medal for stepping in, and it's a testament to the kindness of strangers. We appreciate your patience and understanding during this situation. Please reach out to us if there's anything we can do to make things right.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
9
Tow Needed for Broken Drive Shaft
Hook’s was easy to work with and quick to respond (on a Sunday) when my truck broke down with a broken drive shaft. They transported the truck to a nearby garage to get the repair underway as quickly as possible.
Andrew S. from Hook's Towing & Recovery responded on 04/15/2025 09:38 AM

We appreciate your feedback and are pleased to hear that our team was able to assist you promptly, even on a Sunday. It is our mission to ensure that our customers are back on the road swiftly and safely—though we often joke that our vehicles have a knack for creating unexpected drama. Rest assured, we're always here to help when a plot twist occurs. Your support means a lot to us.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2025
verified customerVerified Customer
10
Amazing service
Very efficient with time, the job was completed quickly and correctly. I needed another step to ensure I was able to get my needed task completed and the gentleman that came out was very helpful along the whole process. Definitely recommended for anyone needing a tow or other services !
Andrew S. from Hook's Towing & Recovery responded on 04/14/2025 09:41 AM

We sincerely appreciate your positive feedback regarding our services. It is always our goal to ensure efficiency and effectiveness, and we are delighted to hear that our team was able to assist you promptly. It seems that we managed to make the towing process a bit easier for you—consider us your roadside superheroes, minus the capes. Your recommendation means a lot to us, and we are here should you require assistance in the future.


DP
Deanna P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Satisfied Customer
I would definitely recommend this company to anyone! The guys that helped me was very nice professional and knowledgeable! I will definitely request them again if and when I need assistance!
Andrew S. from Hook's Towing & Recovery responded on 04/13/2025 09:41 AM

We are glad to hear that your experience with our team was so positive. Our professionals take pride in providing courteous and knowledgeable service, and it is wonderful to know that their efforts did not go unnoticed. Should you require assistance in the future, we will be ready to take on the challenge again – hopefully with fewer flat tires involved this time! Your recommendation means a lot to us.


JG
James G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Great service, highly recommend!!!
Great communication, very friendly and professional. Allowed me to go home instead of waiting for them to arrive. Took care of everything. Thank you!
Andrew S. from Hook's Towing & Recovery responded on 04/11/2025 09:42 AM

We appreciate your feedback and are delighted to hear that you had a positive experience with our team. Ensuring effective communication and professionalism is our goal, and it seems we hit the mark! We're glad we could provide a solution that allowed you to head home - who doesn’t love a quick escape? If you ever find yourself in need again, we are just a call away.


SJ
Stephanie J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Good job
Great communication and no issues whatsoever. Thanks for being awesome.
Andrew S. from Hook's Towing & Recovery responded on 04/10/2025 08:37 AM

We appreciate your positive feedback regarding our communication and service. It is always our goal to keep things running smoothly. After all, no one wants to be stranded. Your support means a lot to us.


CM
Christopher M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
7
He was very late
He was very late but also pretty nice
Andrew S. from Hook's Towing & Recovery responded on 04/09/2025 09:40 AM

We appreciate your understanding regarding the delay and are pleased to hear that our team provided you with a friendly experience despite the hiccup in timing. It seems we took the scenic route to get to you! Your feedback is invaluable, and it helps us to continue improving our service. Thank you for your support.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Battery
Excellent service
Andrew S. from Hook's Towing & Recovery responded on 04/08/2025 09:39 AM

We appreciate your feedback and are delighted that you found our service to be excellent. Our team strives to provide the best support in any situation, even when it feels like your vehicle has developed a sudden case of wanderlust. If you ever find yourself in need of assistance again, rest assured we will be here, ready to take the wheel.


DJ
Deanna J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Awesome experience
Sandra with AAA triple was amazing. This was a stressful situation she kept me laughing & the situation lightheaded. Brett with the 3rd party towing service was superb. He was knowledgeable and also thorough. He was a lifesaver. This experience was the best I have had with AAA.
Andrew S. from Hook's Towing & Recovery responded on 04/06/2025 09:40 AM

We are delighted to hear about your exceptional experience with Sandra and Brett. It seems they truly turned a potentially stressful situation into an opportunity for laughter and relief. Our team prides itself on not just rescuing vehicles, but also making the process enjoyable in any way possible. We appreciate your recognition of their efforts and are pleased to have been a part of your journey. Rest assured, we will continue to strive for excellence in all our towing endeavors.


JG
Jeanne G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Car dead airport
Triple A sent him don’t know name, at midnight, arrived in15 mins, jumped car and we were on our way. He was prepared to take car to Honda and drop us home luggage and all! Friendly polite.
Andrew S. from Hook's Towing & Recovery responded on 04/03/2025 09:41 AM

We appreciate your feedback and are delighted to hear about your positive experience with our service. It seems our team arrived faster than a superhero in disguise, ready to tackle the challenges of the midnight hour! We strive to ensure that our customers are not just assisted but also treated with utmost friendliness and professionalism, even in the wee hours. Your recognition of our efforts means a great deal to us, and we look forward to being there whenever you might need roadside assistance again!

Offers and Posts
We’re thrilled to hear that our team kept things professional and your vehicle arrived safe and sound! 🚗💨 Our goal is to make your day easier, even if it starts with a tow. Thanks for the awesome review! #TowingExcellence #HookedOnService
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We’re thrilled to hear our driver hit the road running! 🛻✨ Our team aims to provide excellent service, one tow at a time. Thanks for your kind words! Remember, when in need, we’ve got your back (and your vehicle)! #TowingExcellence #HooksToTheRescue
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Thank you for the awesome review! 🚗✨ We love turning breakdowns into good times! If your car is down for the count, you know who to call for a stress-free ride. 😉 #HooksTowing #VehicleRescue
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🚗💨 Thanks for the fantastic review! We're always here to turn your towing troubles into smooth rides, even if it means a little plate removal! Efficiency is our middle name. 😂 #HooksTowing #WeGotYouCovered
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Thanks for the glowing review! 🌟 We aim to be the friendly faces you call in a pinch! We're thrilled our team could help you out. Remember, we’re always just a tow away! 🚗💨 #TowingWithASmile #HookedOnService
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We're thrilled to hear you enjoyed our service! 🚗✨ We aim to keep you moving—sometimes that means letting you relax at home while we handle the rest. Thanks for the kind words! We're always here for you, rain or shine! ☔️🌞 #HooksTowing #CustomerCare
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We're thrilled to hear that our communication hit the mark! 🗣️✨ No issues? That's our specialty! Thanks for the kind words! Remember, we're just a call away when you need us. 📞🚗 #TowingHeroes #HookedOnService
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🌟 We're thrilled you had a fantastic experience! Sandra's humor and Brett's expertise really do make a great team—like peanut butter and jelly! 😂 Thank you for trusting us during stressful times. You’re in good hands with Hook's! 🚗💪 #TowingHeroes
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We’re blushing! 😄 Huge thanks for the shoutout! Randy knows how to keep calm in the chaos of traffic. Your safety is our priority! 🚗💨 Grateful for amazing customers like you—trustworthy service is our motto! #TowingHeroes #CustomerAppreciation
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Thank you for the glowing review! We're thrilled our driver made a tough situation smoother than a well-oiled engine. 🚗💨 If you ever find yourself stranded again, you know who to call! #HookedOnService #TowingHeroes
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🚗💨 We love hearing that our team was quick on the draw and went the extra mile! Our goal is to make those unexpected bumps in the road a little smoother 😄. Thanks for the awesome feedback! #HookedOnTowing #AboveAndBeyond
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🌟 We're thrilled to hear our driver turned your day around! 🚗💨 Going above and beyond is what we strive for, especially on those rough days! Thanks for your kind words! We're always here to help! 🙌 #HooksTowing #AboveAndBeyond
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🚗✨ We're thrilled you had a fantastic experience with our team! Efficiency and kindness are our specialty—just another day at Hook's Towing & Recovery! If only every tire shop was as easy as us! 😄 #TowingWithCare #AlwaysHereToHelp

We're thrilled you found us fast, reliable, and respectful! 🚗✨ We always recommend great repair spots so you can get back on the road in no time. Thanks for trusting us with your towing needs! #HooksTowing #CustomerAppreciation
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We're thrilled to hear about your awesome experience with our dynamic duo! 💪🚗 Glad we could make the process smooth for you. Next time, we’ll make sure they wear name tags! 😉 Thanks for choosing Hook's Towing & Recovery! #TowingHeroes #EasyPeasy
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🚚❄️ Snowstorm or not, we're always on the job! Big shoutout to Randy for braving the weather and getting you back on the road. We appreciate your trust in Hook's Towing & Recovery! Stay safe out there! #ReliableService #TowingHeroes

Thanks for the kind words! Our team aims to be the friendliest roadside companions. 🚗✨ Remember, when life gets your tires spinning, we’re just a call away! #HookedOnService #RoadsideHeroes
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Thanks for the awesome review! 🚗💨 Our team takes pride in quick and friendly service—even under pressure! 🌧️ We’re glad to have turned your tire trouble into a smooth ride. Remember, we’ve got your back anytime! #TowingExperts #HookedOnService
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We're thrilled to hear about your amazing experience with Randy! 🚗💖 He's truly a gem on our team, always ready to turn frowns into smiles. Thanks for choosing us and for the kind words! 😄👍 #HooksTowing #CustomerCare
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We're thrilled to hear about your experience! 🚗 Steve is our car guru, ready to tow your troubles away with style. Thanks for trusting Hook's Towing & Recovery! We promise to keep the good vibes rolling! 💪✨ #TowingExperts #CustomerService
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🚗🔋 A battery jump at the airport? We're on it faster than you can say "rev it up!" Thanks for the kind words! We're always here to give you a boost—just call us anytime! 😊 #HooksTowing #QuickAndProfessional
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Thanks for the awesome 5-star review! 🚗🔧 It looks like our keen-eyed driver saved the day and saved you some bucks too! Remember, your vehicle’s “weird sounds” can sometimes be its way of saying, “Help!” 🚨 #TowingHeroes #HookedOnService
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We're glad to be your towing buddy in tough times! 🚗💪 Even unfortunate runs can have a silver lining when you have Hook's in your corner. Thanks for keeping our number handy! We’re always here for you! #TowingPros #HooksTowing
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Thanks for the fantastic feedback! 🚗💨 At Hook's Towing & Recovery, we believe in being speedy and friendly—it's our secret sauce! If you need us again, we'll be there faster than you can say "towed!" 😂 #TowingDoneRight #StaySafe
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We love a driver who goes the extra mile! 🚗💨 Huge thanks for recognizing Randy's honesty and kindness—he's a true asset to our team! If only he could replace the wheel chocks on our to-do list too! 😄 #CustomerService #TowingHeroes
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Thanks for braving the snowstorm with us! ❄️ We're glad we could get your truck back on track. Timing is everything, even in a blizzard! 🚚💨 Stay warm, and see you on the road! #HookedOnTowing #SnowMuchFun
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We're thrilled to hear you found our service professional and accommodating! 🚗💨 We're always here to help, and we appreciate your kind words. Remember, Hook's Towing & Recovery has your back! 👍 #CustomerAppreciation #TowingHeroes
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We're thrilled you enjoyed the service, even if we were a bit fashionably late! 🚗❄️ A warm drink makes waiting a little cozier, right? Thanks for choosing Hook's Towing & Recovery! Stay safe out there! ☕️✨ #TowingWithCare #CustomerLove
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We're thrilled to hear Randy knocked it out of the park! 🌟 Taking care of you is what we do best—because nobody likes being stranded! 🚗💨 Thanks for the shoutout! #TowingHeroes #HookedOnService
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🌟 We're thrilled to hear about your experience! Our team always aims to impress—our “keepers” are trained for everything except memorizing names! 😂 Thanks for your kind words! 🚗💨 #TowingWithAPurpose #HookedOnService
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🌟 Thank you for the fantastic shout-out! We're thrilled to know our service hit the mark. Our team is always ready to lend a helping hand... or tow truck! 🚛💨 Your kind words keep us fueled up! #CustomerFirst #HooksTowing
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Thanks for sharing your experience! We know waiting can feel like watching paint dry. 🚗💨 We're glad we could be there when you needed us! Count on Hook's Towing & Recovery to rescue you from those lengthy delays anytime. #TowingHeroes #AlwaysReady
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We're thrilled to hear about your positive experience! Our team loves to help, and we’ll always roll up with a smile. 🚗✨ Don't hesitate to call us again if your car decides to take another unscheduled break! #TowingWithASmile #HookedOnService
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We're thrilled to hear our new team member made a great impression! 🚗✨ We promise he’s already a towing superstar in training. Thanks for your kind words—our crew appreciates the support! #TowingChampions #CustomerLove
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Thanks for the awesome review! 🚗💪 We're thrilled we could turn your rough day around in record time! Our team is always ready to make the towing experience as smooth as possible. Safe travels ahead! #HookedOnService #TowingHeroes
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Thanks for the stellar review! 🚗💨 We’re thrilled to hear we could jump in to help! Your ride’s power will be restored in no time! ⚡️ Remember, we're always just a call away when you need us. #TowingHeroes #HereToHelp
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Stuck on the road? ?? Call Hook's Towing and Recovery! Fast, reliable, and here 24/7 for all your towing and roadside emergencies. We’ve got you covered—just one call away! ? (614) 342-0508 #TowingService #RoadsideAssistance

Big thanks for the glowing review! ? Randy's skills and persistence saved the day (and the truck!). We're thrilled you had a great experience with us! Remember, when in doubt, call us—we’ll tow you out! ?? #HooksTowing #5StarService
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Today, we honor the legacy of Dr. Martin Luther King Jr., a champion of equality, justice, and hope. Let's continue his dream by fostering unity and love in our communities. #MLKDay #KeepTheDreamAlive #HooksTowing

? Celebrating 1 Year of Hook's Towing & Recovery! ?⛓️ Thank you for trusting us with your towing needs. Your support drives us forward. Here's to many more years of service! ? #Anniversary #Grateful #TowingService #HooksTowing

We're thrilled to hear our team provided you with top-notch service! ?? Safety and politeness are our specialties—even at night! Thank you for trusting Hook's Towing & Recovery. We’re always here to rescue you! #CustomerAppreciation #TowingPros
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?✨ Even when your evening doesn't go as planned, we're here to save the day! So glad we could keep you updated while your car played hard-to-get. Thanks for trusting Hook's Towing & Recovery! We're just a haul away! ? #TowingHeroes #BehindTheWheel
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Thanks for the thumbs up! ? We’re thrilled you think we're "Good"! We're here to keep your vehicle and spirits high, one tow at a time. ?? Your support keeps us rolling! #HookedOnTowing #ThankYou
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?? Big thanks for the shout-out! We pride ourselves on being timely and polite—keeping you updated is just part of our towing philosophy! Next time you need a lift (or a laugh), you know who to call! ?? #HooksTowing #CustomerFirst
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We're thrilled to hear you had a smooth ride with us! ?? Our team loves being your towing superheroes! Thanks for the highly recommendation! ? #TowingHeroes #CustomerLove
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❄️ Winter mornings can be magical…until you need to brake! ? Here are some tips to keep you safe: Slow down, keep a safe distance, and make sure your tires are winter-ready. ?? #WinterDriving #StaySafe

It's a busy time of year and lots to do. Don't get caught with an preventable breakdown. Give us a call for general maintenance appointment today!

Someone's car keys decided they needed a vacation and vanished into thin air. Here is what you need to know!
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