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Honda of Burien

Average Score
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
3.5
(60 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Honda of Burien has a committed and strong staff. Our friendly sales staff has many years of experience satisfying our customers' needs. Honda of Burien has a committed and strong staff. Our friendly sales staff has many years of experience satisfying our customers' needs.

Categories
New Car Dealer, Auto Repair, Used Car Dealer
Contact
(206) 246-9700

Business Hours

Mon
9:00 AM - 9:00 PM
Tue
9:00 AM - 9:00 PM
Wed
9:00 AM - 9:00 PM
Thu
9:00 AM - 9:00 PM
Fri
9:00 AM - 9:00 PM
Sat
9:00 AM - 9:00 PM
Sun
10:00 AM - 7:00 PM
* Pacific Time (Us & Canada)
15026 1st Ave S. Burien, WA 98148

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Honda of Burien has a committed and strong staff. Our friendly sales staff has many years of experience satisfying our customers' needs. Honda of Burien has a committed and strong staff. Our friendly sales staff has many years of experience satisfying our customers' needs.

Categories
New Car Dealer, Auto Repair, Used Car Dealer
Contact
(206) 246-9700

Business Hours

Mon
9:00 AM - 9:00 PM
Tue
9:00 AM - 9:00 PM
Wed
9:00 AM - 9:00 PM
Thu
9:00 AM - 9:00 PM
Fri
9:00 AM - 9:00 PM
Sat
9:00 AM - 9:00 PM
Sun
10:00 AM - 7:00 PM
* Pacific Time (Us & Canada)
15026 1st Ave S. Burien, WA 98148

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Honda of Burien has a committed and strong staff. Our friendly sales staff has many years of experience satisfying our customers' needs. Honda of Burien has a committed and strong staff. Our friendly sales staff has many years of experience satisfying our customers' needs.

Categories
New Car Dealer, Auto Repair, Used Car Dealer
Contact
(206) 246-9700

Business Hours

Mon
9:00 AM - 9:00 PM
Tue
9:00 AM - 9:00 PM
Wed
9:00 AM - 9:00 PM
Thu
9:00 AM - 9:00 PM
Fri
9:00 AM - 9:00 PM
Sat
9:00 AM - 9:00 PM
Sun
10:00 AM - 7:00 PM
* Pacific Time (Us & Canada)
15026 1st Ave S. Burien, WA 98148
All Departments' Reviews
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
3.5
(60 Reviews)

LK
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L K.
Seattle, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/17/2023
0
Price gouging
They charged $400 to diagnose an air conditioner problem (it works when charged but leaks at the compressor seal) they then diagnosed what I told them was wrong and asked over $5k to replace the compressor as the first step to diagnosing the problem. Other options were massively less expensive. The service people seemed nice but the sales/corporate people came across as con-men. I wouldn't trust them to touch my car again.

MS
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Marc S.
Seattle, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/24/2021
Horrible
My experience has been terrible with this dealership. They do not seem to care about providing good service or anything other than sales. Stay clear and do not opt for any more than price. Even then they are not honest...
Not Recommended

JM
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Jody M.
Olympia, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/28/2021
Used Car Purchase
We purchased the vehicle of our interest (it is what we wanted at a reasonable cost) but the environment is not one to be trusted! It was a cash transaction but took over 2.5 hours to complete the transaction....hmmm!

We were able to identify at least three mis-truths by the Internet Sales Consultant which also made us wonder if there was some prejudice within the dealership.
They pride themselves on 'Culture of Care'; they should probably revisit their statements of care. Honesty and forthrightness must always be #1
Not Recommended

DG
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Dominic G.
Auburn, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/15/2019
DO NOT DO BUSINESS WITH THIS DEALERSHIP
Nobody likes to read a long review, so I'll try and keep it as brief as possible. DO NOT BUY A CAR OR DO BUSINESS WITH THIS DEALERSHIP!! I was lied to 3 separate times by 3 separate people while trying to negotiate a price on a 2013 Subaru BRZ I was interested in. I'm 21 years old and felt as though they were trying to take advantage of me, as this would have been the first time I financed a car on my own. Terrible experience for a first time buyer to go through, and hope that no one else has to experience this. Have now been to multiple dealerships looking for the right car, and have negotiated on a few (none of which worked out) but not once was I lied to.
Not Recommended

GH
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gigi h.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2018
great customer hospitality, all the stuff but specially Mariana solano.
i was looking for mi first new car, i was heard a lot of positive and negative comments about dealers, so i went to honda burien and the person who help me was Mariana s. she was very nice and patience with me. she answers all my questions and she make me feel comfortable with my new car first experience.
honestly shes have great customer hospitality.
I will recommend to friends.
Recommended

SV
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Star V.
Marysville, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/16/2018
Salesman lied to me and then laughed in my face about it
Star Velez
1 review
a minute ago
I had a good experience turn into a bad experience here. There is a Salesman named Ray. He told me my car had things in it I asked for. I took his word and trusted him that was true. However after purchasing the car it did not have a few of the things in the car that Ray told me were in the car. The main thing i asked for was to have Sirus satellite in my car. He said I promise it has it. When I called Ray to tell him that my car did not have Sirus satellite in it he just laughed at me and he said oh well you can't return it now so you're just stuck with the car. He kept trying to put the blame on me. Why didn't you call sooner than 2 week. I told him I had been in the hospital and he just laughed again saying not his problem. I said why did you tell me it had it when it doesn't. I trusted your word I said. I had called the dealership and the dealership told me they would pay for half of the installation to have Sirus satellite put in my car. That was very nice of the dealership. But then I called Ray to find out why he didn't call me back for the installation date and he said he cancelled the installation and I can't get it done now because I have him a bad review on here. So because I told the truth about what type of salesman he is Ray retaliated against me. I will never feel safe or secure going back to that dealership because of Ray. Avoid this place if you want true salesman that tell you the truth and don't lie to you. Also if you don't want to be retaliated against because you spoke your mind and the truth avoid this place!!! Because of Ray I will no longer be suggesting this place to anyone. I will be letting as many people know through social media etc what kind of a place this is!! ??
Not Recommended

TG
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Tim G.
Seattle, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/05/2017
Baited by an offer and switch at the dealership
First was sent an email, about the KBB instant cash offer. I filled it out on my car I was looking to sell.
Got it back the emails starting right after and phone calls not to long after. I set up a time which was a few days away in between got several phone calls from the dealership from various people. This was annoying cause I already set up a time they said oh will have to make a note of that which didn’t seem to make a difference.
When I got there, for my appointment. They didn’t seem to know I was coming. Which should have told me this wasn’t going to go well. Next I have to explain why I am there which was to sell my car with the KBB instant cash value.
So they go out and look and value the car, which was part of the process as it was explained in the email. When I finally get the offer back it was more then 2k below and then some recondition costs too that took it down even more 1.5k. I ask them to explain but the explaition was this is what we got when we put it in the computer. I ask why it doesn’t match my offer, they just go back to what they put in the computer from the appraiser.
They were able to take care of some of the recondition costs.
I was told by the sales person at one point to call KBB and after a while I did, and was told they are suppose to go by the offer which was valid. Minus any costs that they saw, and would be explained. This wasn’t the case and told the rep from KBB she understood and was apologetic and said they were investigate it.
In the end I sold my car to them for a bit of a better price but wasn’t near what the offer was.
My recommendation to anyone is to avoid this place as they lie to just get you in the door then do what they want.
Be better and upfront to your customers and follow through.
Not Recommended

WP
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WASHINGTON SCHOOLS RISK MANAGEMENT P.
Seattle, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2017
verified customerVerified Customer
Category: Sales
Customer service was great
Customer service was great
Recommended

FW
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FREDA W.
Juneau, AK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2017
verified customerVerified Customer
Category: Sales
Great customer service!
I wanted to buy a car with out haggling over a price. I used the Costco auto program and I was able to just buy a car .
Recommended

SL
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STAN J L.
Seattle, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2017
verified customerVerified Customer
Category: Sales
Great sales experience
Straightforward process, appreciated the follow up.
Recommended

NL
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NGIA L.
SEATTLE, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2017
verified customerVerified Customer
Category: Sales
good
helpful
Recommended

TW
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TOMMY W.
Seattle, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2017
verified customerVerified Customer
Category: Sales
Good serv
Good serv
Recommended

FB
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FRANCISCO B.
Woodinville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2017
verified customerVerified Customer
Category: Sales
very good service
excelent
Recommended

PH
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PAMELA J H.
Gig Harbor, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2017
verified customerVerified Customer
Category: Sales
Best purchase experience we ever had
We were well taken care of by Shonnon. We felt like she put the "the customer first" . She went out of her way to make our experience the best we've had. She was very friendly, a smiling face and there was no pressure. All of this and we didn't even buy a Honda. We bought a Lexus. It didn't matter. We will be back to Honda of Burien for our next car.
Recommended

TD
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THOMAS W D.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2017
verified customerVerified Customer
Category: Sales
They bought my lunch and made everything easy
Such lovely people straight forward and helpful, drove all the way from Tacoma for a car here, worth it.
Recommended
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