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Hilltop Ford Kia

Average Score
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
3.6
(17 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Hilltop Ford Kia has served the area with new and used cars for many years. Our goal is to find the perfect vehicle for our customer and provide top notch service and parts for the life of the vehicle. Hilltop Ford Kia has served the area with new and used cars for many years. Our goal is to find the perfect vehicle for our customer and provide top notch service and parts for the life of the vehicle.

Categories
New Car Dealer
Contact
(510) 222-4444
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
3280 Auto Plaza Richmond, CA 94806

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Hilltop Ford Kia has served the area with new and used cars for many years. Our goal is to find the perfect vehicle for our customer and provide top notch service and parts for the life of the vehicle. Hilltop Ford Kia has served the area with new and used cars for many years. Our goal is to find the perfect vehicle for our customer and provide top notch service and parts for the life of the vehicle.

Categories
New Car Dealer
Contact
(510) 222-4444
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
3280 Auto Plaza Richmond, CA 94806

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Hilltop Ford Kia has served the area with new and used cars for many years. Our goal is to find the perfect vehicle for our customer and provide top notch service and parts for the life of the vehicle. Hilltop Ford Kia has served the area with new and used cars for many years. Our goal is to find the perfect vehicle for our customer and provide top notch service and parts for the life of the vehicle.

Categories
New Car Dealer
Contact
(510) 222-4444
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
3280 Auto Plaza Richmond, CA 94806
All Departments' Reviews
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
3.6
(17 Reviews)

JM
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Jackie M.
Daly City, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/16/2019
Bad customer service
just want to say hilltop ford have a very bad customer service when it comes to talking to staff over the phone.
The operator is great nothing to do with it,
But I call in today to speak with carlos presuming he was the manager, he was terrible. His phone skills are bad he hung the phone then I call again he dint pick up I call again a another woman answer the phone and said he wasn't available that he was with a customer, I'm a customer to and you spoke to me before I'm buying a 60thousand dollar truck you dont want to treat your customers this way bad service if you are the manager ford needs to do better in hiring people, I will send this to the CEO
Is really disappointing dealing with people like this guy carlos manager hilltop ford/kia.
Not Recommended

BT
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Brian T.
Stockton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017
Good looking out Sale Manager.
On December 21, 2017.
I went to Ford, trying to get a Ford Escape. But, got a GREAT deal on a KIA.
Thanks, JImmy
Recommended

BT
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Brian T.
Stockton, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2017
Wanted to lease a ESCAPE! But, left with a KIA.$&
Even thou. I did't get what I wanted, I had a great experience with my sales partner. She was quite talkative, funny, fun and was able to get me to decide on other options like the KIA! When I WANTED FORD.!
Recommended

DT
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David T.
Monterey, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/24/2017
Internet ad
Saw internet ad called to confirm price was told yes price correct. Went in and was shown vehicle and told yes price correct. Was told to talk to fleet manager as i was doing a business purchase. Fleet manager gave quote $5,000 higher and said 3 other sales people were wrong about the price. He told me he was giving the truck at cost. Found same truck at another dealer for same ad price and they honored it. Shady fleet sales. Regular sales staff were great people and obviously honest.
Not Recommended

BD
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Bruno D.
San Francisco, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/19/2016
Bad sales experience
They gave me a great quote on the internet but refused to honor it... stating they made a mistake and trying to charge me 2000 more for the purchase of a vehicle
Not Recommended

NS
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Nancy S.
Pinole, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2015
Category: Service
Friendly Service
Service reps are always friendly and helpful. Work is done on time
Recommended

WH
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Willie H.
Oakland, CA
FORD TRUCK ESCAPE
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2015
verified customerVerified Customer
Category: Service
Every one there had outstanding customer service
The goal of all the employees there was to make sure my family was comfortable and had their best experience there @ Hilltop Ford
Recommended

FK
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Francis K.
El Sobrante, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2015
verified customerVerified Customer
Category: Service
oil change and inspection
On the whole, a good experience. The only small complaint was that, though I was on site, I was not notified promptly when the car was finished.
Recommended

AB
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Assal B.
Pleasant Hill, CA
FORD TRUCK F-150 SERIES
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2015
verified customerVerified Customer
Category: Service
First time Ford buyer - Won't be back to this service department again!
My first service on my new F150 was not a pleasant experience. I was quoted a 45 min wait. At 1 hour, I was told my car was ready and I was "checked out". From the time I was "clocked out", it took another 35 minutes for my car to be brought around, making it a 1 hr 35 min on a 45-min service. It's dishonest because the system will show an hour turnaround instead of the true turnaround time because this is probably what they do to keep the paperwork on the up and up. Also, the paperwork mistakenly said my car needed a new battery. They refused to change it and told me it was fine. Now, I keep getting notices in the mail that my car has a bad battery. NOT THE WAY TO TREAT A FIRST TIME CUSTOMER -- no matter how much I love my truck, I won't be back to this lot anytime soon!
Not Recommended

HS
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Hilard S.
Vallejo, CA
FORD TRUCK EXPEDITION
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2015
verified customerVerified Customer
Category: Service
???
????
Recommended

CK
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Cassandry K.
Richmond, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2015
verified customerVerified Customer
Category: Service
EXCELLENT SERVICE
MY ISSUE WAS RESOLVED EXPEDITIOUSLY AND THE PEOPLE ARE SO COURTEOUS.
Recommended

CF
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Christine F.
San Pablo, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2015
verified customerVerified Customer
Category: Service
Customer service
While your car is being fixed, they arrange for a rental. They keep you updated on your cars progress.
Recommended

ES
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Elvia S.
Richmond, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2015
verified customerVerified Customer
Category: Service
staff and service
great service , staff I can count on, awesome place to take my precious pony
Recommended

CZ
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Chokri Z.
Richmond, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2015
verified customerVerified Customer
Category: Service
great service
great service
Recommended

JL
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John L.
Berkeley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2015
verified customerVerified Customer
Category: Service
couldn't be better
routine lube and oil at 6 months; Hilltop threw in a free car wash
Recommended
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