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Herrnstein Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,366 Reviews)
75
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
71
Total ReScores
4.7
ReScore Average
75
Net Promoter Score ®

Business Details

About

Herrnstein Hyundai offers the best in Hyundai service and maintenance. Herrnstein Hyundai offers the best in Hyundai service and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(740) 779-6555

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2827 River Road Chillicothe, OH 45601
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,366 Reviews)

SS
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Stephanie S.
Frankfort, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2022
0
Category: Service
Shady finance practices… avoid Mike in finance
I would avoid Mike in the finance department at all costs- he added a $2,900 service contract to the sales paperwork after we specifically said we didn’t want it. I wasn’t expecting that kind of shady behavior at this dealer since I’d bought a Wrangler from Herrnstein JDC in the past. We won’t be making that mistake again.

SS
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Stephanie S.
Frankfort, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2022
0
Category: Service
Watch for unwanted charges on your financing
We specifically told Mike we didn’t want their $2,900 service contract when he went through the offers- and thought it was odd when he circled the contract option, but he reassured us he circled the correct thing. We discovered the $2,900 fee on the paperwork a few days later. I recommend avoiding Mike in the finance department at all costs. I bought a Wrangler from Herrnsteins a few years ago and had no issues at all, so we weren’t expecting this kind of shady behavior. We won’t be buying from them again.

JM
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Joseph M.
Manchester, OH
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/13/2022
5
Category: Service
2014 Hyundai Tucson engine seized
I had my 2014 Hyundai Tucson towed over to this dealership since they were able to get my vehicle in quick. The Engine in my vehicle seized up while driving, has 98,555 miles on it and that should not of happened. I'm hoping they will fix it without any out of pocket money since it's a manufactured default. Also hoping they will be able to provide a rental or loaner while my vehicle is in their service shop. Good thing it wasn't fatal when The engine just quit while driving down road.

PB
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Peggy B.
Creola, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional Service
Everyone is always friendly and the service department always do a Good job. After having my car serviced I could tell that it was running much better,and I am getting better gas mileage .Extremely pleased!!
DOUGLAS A H. from Herrnstein Hyundai responded on 04/11/2022 07:12 AM

Thank you for responding to the survey. We appreciate your input and we appreciate the time. Thanks for the five stars and thanks for your business.


JD
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Julia D.
Piketon, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome experience with this dealership
Our experience with Herrnstein Hyundai has been absolutely wonderful! We love their customer care & service. They are kind, professional, always super helpful! The 2020 Hyundai Santa Fe that we purchased is by far my favorite vehicle! It meets every expectation & beyond!
DOUGLAS A H. from Herrnstein Hyundai responded on 04/04/2022 08:53 AM

Thank you for responding to the survey. We appreciate your input and we appreciate the time. Thanks for the five stars and thanks for your business.


BS
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Bobbie S.
Portsmouth, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
10
Category: Service
2018 Hyundai Sonata Engine Failure
We purchased a brand new 2018 Sonata and due to a class action settlement, our engine has a lifetime warranty. https://www.hmaenginesettlement.com/ We are currently waiting to see if Hyundai will replace the engine as our car only had 58K miles on it when it started acting up, and provide a loaner. So far, Doug has been great. More to follow.
DOUGLAS A H. from Herrnstein Hyundai responded on 04/04/2022 08:53 AM

Thank you for responding to the survey. We appreciate your input and we appreciate the time. Thanks for the five stars and thanks for your business.


Verified Customer
Chillicothe, OH
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/29/2022
verified customerVerified Customer
5
Category: Service
Annomous
Herrnstein did the right thing and is providing a rental while my car is in the shop.

We have had trouble with them in the past from car sales to service but this proved they are trying to do the right thing for there customers

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/29/2022
Service Type: Repair
0
Category: Service
A fight to honor warranties
This dealership fights you when it comes to honoring a vehicle under warranty. I’d recommend finding a different one. They use to be very helpful, not sure what happened over the years.
DOUGLAS A H. from Herrnstein Hyundai responded on 03/29/2022 09:07 AM

THANKS FOR TAKING TIME OUT TO TALK WITH ME TODAY AND WE ARE HERE TO HELP YOU WITH YOUR CAR. IF THERE IS ANYTHING YOU NEED JUST LET ME KNOW
THANKS

DOUG HUNSICKER
SERVICE MANAGER
HERRNSTEIN HYUNDAI


EH
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Ellen H.
Portsmouth, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
verified customerVerified Customer
10
Category: Service
Great customer service
I truly appreciate the time that was taken to go over a few things and make sure we are happy as customers

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/22/2022
Service Type: Repair
2
Category: Service
Misleading
Misleading “first 4 oil changes free”
They are bringing customers back twice as often as Hyundais recommendation
DOUGLAS A H. from Herrnstein Hyundai responded on 03/23/2022 01:37 PM

THANKS FOR TAKING TIME OUT TO TALK WITH US AND WE WILL MAKE SURE TO DO A BETTER JOB AT YOUR NEXT VISIT.


DD
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Denise D.
Jackson, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Best dealership ever!
Herrnstein Hyundai in Chillicothe Ohio is an exceptional dealership. From sales to service, I have been pleased with everything. Their sales and service team are friendly and very helpful. I highly recommend this dealership.
STEPHEN G. from Herrnstein Hyundai responded on 03/21/2022 04:41 AM

Thank you for responding to the survey. We appreciate your input and we appreciate the time. Thanks for the five stars and thanks for your business.


LP
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Larry P.
Mc Dermott, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Happy with Service
The team at Herrnstein Hyundai is professional and friendly. I would recommend this dealership and Hyundai to anyone thinking about buying a new car.
STEPHEN G. from Herrnstein Hyundai responded on 03/21/2022 04:41 AM

Thank you for responding to the survey. We appreciate your input and we appreciate the time. Thanks for the five stars and thanks for your business.


JS
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Jordan S.
Chillicothe, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Absolutely wonderful service every time
I will definitely be going to Hyundai herrnstein from here on out for all automobile needs.
STEPHEN G. from Herrnstein Hyundai responded on 03/21/2022 04:41 AM

Thank you for responding to the survey. We appreciate your input and we appreciate the time. Thanks for the five stars and thanks for your business.


Verified Customer
Wellston, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good
Good
DOUGLAS A H. from Herrnstein Hyundai responded on 03/14/2022 09:41 AM

Thank you for responding to the survey. We appreciate your input and we appreciate the time. Thanks for the five stars and thanks for your business.


EG
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Eric G.
Greenfield, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Great Place
DOUGLAS A H. from Herrnstein Hyundai responded on 03/14/2022 09:41 AM

Thank you for responding to the survey. We appreciate your input and we appreciate the time. Thanks for the five stars and thanks for your business.


VM
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Victor M.
Williamsport, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
EXCELLENT CUSTOMER SERVICE
I had brought my 2018 Santa Fe Sport in several times previously for a minor oil leak from the oil pan drain plug area. After several repair attempts, the mechanic decided that oil pan needed replaced. It was replaced under warranty and so far (only about a week since the repair) the issue seems to be fixed.

The folks at the dealership are very friendly and helpful.
DOUGLAS A H. from Herrnstein Hyundai responded on 03/09/2022 01:41 PM

Thank you for responding to the survey. We appreciate your input and we appreciate the time. Thanks for the five stars and thanks for your business.


JD
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John D.
Chillicothe, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
NA
NA
DOUGLAS A H. from Herrnstein Hyundai responded on 03/09/2022 01:47 PM

WE APPRECIATE YOUR REPONSE AND YOUR BUSINESSS! WE VALUE OUR CHICKEN FARMERS AND LOVE THOSE FRESH EGGS AND CHEESECAKES!

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