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Helms Auto And Key

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(117 Reviews)
87
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
87
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Andalusia, AL, you’ve found us. Here at Helms Auto And Key we work hard to earn your trust and loyalty. We know how important it is to find a Andalusia car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of
If you’re looking for auto repair in Andalusia, AL, you’ve found us. Here at Helms Auto And Key we work hard to earn your trust and loyalty. We know how important it is to find a Andalusia car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Andalusia, we are totally confident that Helms Auto And Key is the best option in town!
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Categories
Auto Maintenance, Oil Change, Repair Shop
Contact
(334) 582-1485

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 11:00 AM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1808 E Three Notch St Andalusia, AL 36421
Helms Auto And Key's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(117 Reviews)

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

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Traci B.
Dozier, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/21/2021
Not Professional
This was an awful experience for us. Helms Automotive kept our truck for three weeks waiting on Car Shield to complete the claim. His receptionists were very slow to return our calls or texts, and sometimes I was never contacted back about my requests. She said she would call Car Shield if she had time. She said she was busy. I waited for what seemed like forever in the office to talk to the lady at the desk while she laughed and talked with someone else. I was charged 194.00 for them to run a diagnostic. This is double what I paid at the dealership with my other vehicle. We had a horrible experience. I called multiple times, and the ladies in the office acted like they could care less that we were stressed. We finally paid the diagnostic fee and picked up my truck without it being fixed. I also called and left a message and also texted a message and asked if they could fix some shocks and get the tire out of 4 wheel drive. They never responded to this, so I did not get this fixed. I asked them to service it and change the oil. I don’t know if it was serviced or not. We did not get an invoice or receipt for the work done. In addition, there was no sticker in the car showing that the oil was changed. I never talked to David Helms, but the people in the office were not professional, and I am so glad to finally have my truck back. We will not be going back to have any work done. The bottom line is that I was not treated as a customer. They knew I was upset, and they acted like they didn’t care and didn’t need my business. I still don’t know why they charged us 194.00, but I can’t bring myself to call or deal with them anymore. I was not given a receipt for the charges. I still do not know what we paid for, but I was told that I wouldn’t get my key back to my truck until I paid the 194.00. I am glad to have this behind me. It was a really bad experience that I hope will not happen to anyone else.
Not Recommended

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