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Harold's Quality Auto Repair Inc

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(694 Reviews)
83
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
83
Net Promoter Score ®

Business Details

About

Current expansion included a move to a larger 8,000 sq ft shop, with 9 lifts / 11 bays. New state of the art equipment for tires, alignment, custom exhaust and diagnostic’s and the addition of three new ASE master technicians allows Harold’s to provide a Superior level of performance in quality, customer service, and vehicle coverage. Current expansion included a move to a larger 8,000 sq ft shop, with 9 lifts / 11 bays. New state of the art equipment for tires, alignment, custom exhaust and diagnostic’s and the addition of three new ASE master technicians allows Harold’s to provide a Superior level of performance in quality, customer service, and vehicle coverage. Harold’s repairs Import and Domestic cars, light trucks, suv’s, and marine vehicles. ...more

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(503) 365-9702

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 6:00 PM
Sun
closed
* Pacific Time (Us & Canada)
675 Bartell Dr NW Salem, OR 97304-3989
Harold's Quality Auto Repair Inc's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(694 Reviews)

ML
Micheal L.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Saved me hundreds
Brought my 2015 diesel truck for check engine light. They diagnosed problem and found it to be a warranty/recall issue and referred me to dealer for repair. They went out of their way to save me money.

CD
Christina D.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
The best experience
I had a coolant leak, didn't take to long to figure out what the cause was.. Anyway the guys did great ! They were so professional, and welcoming! I was able to fix the problem that same day and take my car back home. Thank you guys!

Verified Customer
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
9
Quick diagnoses of the problem. Reasonable price quote.
Fast friendly service. Reasonable prices.

MJ
Mike J.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Timing chain replacement
Reasonable price , timely work ,
Professional
I have a Honda CRV needed A timing chain along with several other crucial parts. I know it’s expensive I’ve replaced several on other cars if you keep your car over 100,000 miles consider replacing @ Harrolds the cost was
800.00 less than the dealer

Verified Customer
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Excellent
Excellent

DS
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David S.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
2005 Tahoe makeover
Elliott was fantastic in explaining problems and solutions.
Pricing for parts and service was very reasonable, in my experience.
I will recommend them to everyone I know because my wife and I support local small businesses and they are excellent with communication regarding issues that may come up.
And they’re really quick, which surprised me!
Thank you to all who worked on my truck, it’s running like a completely different vehicle, one that I can depend on!
Excellent work guys ! Thank you

GC
Gary C.
Salem, OR
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Had my water pump replaced and new antifreeze and drain and replace antifreeze
Had my water pump replaced and the system drained new antifreeze, new serpentine belt and they did a good job

CC
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Cindy C.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Same day service!
My car needed a new alternator.
I dropped it off around 2:45 and it was done within 2 hours!
I really appreciate the fast service and friendly people.

BW
Barry W.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Customer
Auto repairers have a tough job when dealing with insurance coverages and customer pay portions etc. our repairs were completed in quick order one everything was approved. Great job

BH
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Brian H.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Great customer service
I’ve been taking my vehicles to Harold’s for over ten years. I trust their work, they keep you informed about the status of your vehicle, and their customer service is stellar!

KS
Karen S.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Repair estimate - check engine light
New to Salem and needed an honest automotive repair shop. Saw a TV ad for Harold's and read the reviews on-line and decided to try them out.
They did a diagnostic and diagnosis in about an hour. Provided not one but two honest quotes for my repairs, and they weren't pushy when I said I needed some time to decide. Would recommend Harold's Quality Auto Repair

CB
Christine B.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Awesome
I have been trying to get my headlight fixed on my Beetle. I thought they were a parts store so I stopped by. They could fix my light and even make it better because the last person broke it. They were awesome

Verified Customer
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
9
Good service
Used them a couple times only so far. Good customer service. Very clean shop.

AC
Apryl C.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
An amazing experience
I had an excellent experience with this company. Prices were very reasonable. The people I worked with were amazing. Great services all the way around. Thank you so much for your hard work.

Verified Customer
Salem, OR
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2025
verified customerVerified Customer
7
Got it right eventually
Took truck in for evap issue. Found out I had a random misfire code that wasn’t unaware of .Replaced plugs. Upon my drive home had worse misfire. Next morning they got me right in and added better spark wires. That seemed to do the trick. Haven’t gotten around to the evap issue- obviously truck runs in current state. When check engine light comes back on again for evap (P0446) I’ll consider taking it back. They’re very friendly, clean shop- open bay building.
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