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Kaizen Collision Center - Midtown

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(5 Reviews)
50
Write a Review

Score Details

5 stars
69%
4 stars
4%
3 stars
17%
2 stars
4%
1 star
4%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
50
Net Promoter Score ®

Business Details

Categories
Contact
(402) 551-6000
No Business Hours Provided

Business Hours

* No Time Zone Provided
4103 Leavenworth St Omaha, NE 68105-1003
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Kaizen Collision Center - Midtown's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(5 Reviews)
Write a Review
Recent Reviews
BK
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Bill K.
SUBA Ascent Touring w/7-Passenger Seating
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2024
verified customerVerified Customer
9
Will go back but they need to improve in some areas
This is my second experience with this vendor. Great experience overall with the exception of the vehicle pickup inspection. The front desk employee took us out to inspect the work. We asked some questions, and she referred to the work invoice and wasn't familiar with the work described on the invoice. Kaizen should have a employee knowledgeable of vehicle bodywork present for the post-repair inspection.
BG
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Bronwyn G.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2023
verified customerVerified Customer
9
Replaced my broken radio antenna
The repair was done correctly, and everyone was helpful and friendly. Communication could have been a little more direct, but other than that, they did what I needed them to do
AM
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Astrid M.
Subaru Impreza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2023
verified customerVerified Customer
10
Very well done
Everyone at Kaizen is extremely professional and thoughtful. My car was returned ahead of schedule.
JJ
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Joshua J.
Subaru Forester
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/17/2022
verified customerVerified Customer
5
Fine repair but delayed repairs and poor communication
Quoted at 6-7 days for the repair, I reached out after day 7 to figure out what was going on after no communication. Said there were additional repairs. Ended up taking a month in the shop. The repairs seem fine but little to no communication.
Ricky T. from Kaizen Collision Center - Midtown responded on 06/24/2022 12:06 PM

Joshua, Good Afternoon - 

Thank you for your feedback, I'm glad to hear that you're satisfied with the repairs. I do apologize for the lack of communication and will reinforce our standards of providing world class customer service; communication is key to ensure you're aware of your vehicle's status. I hope you'll consider us for your future needs and give us the opportunity to prove ourselves.

-Ricky

KM
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Krista M.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2022
verified customerVerified Customer
10
Outstanding service!
This is my second time having repairs done at Great Plains Kaizen. Both times I’ve had outstanding service. Everyone I spoke to was friendly and knowledgeable, and my repairs were done in a timely manner. Each time my vehicle was returned looking brand new.
Displaying all 5 Review
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