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SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover
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Giambalvo Hyundai Of Hanover

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(262 Reviews)
70
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Score Details

5 stars
81%
4 stars
9%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
20
Total ReScores™
4.8
ReScore™ Average
70
Net Promoter Score ®

Business Details

About

Giambalvo Hyundai Of Hanover offers the highest quality service for your vehicle. Giambalvo Hyundai Of Hanover offers the highest quality service for your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(717) 630-8000
No Business Hours Provided

Business Hours

* No Time Zone Provided
720 Carlisle Street Hanover, PA 17331
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(262 Reviews)
Write a Review
Recent Reviews
KF
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Kathleen F.
Hanover, PA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/17/2023
2
Category: Service
Engine issues
I have an engine issue. My engine light came on and I have a turbo malfunction. Everything I have read it should be fixed immediately and I can’t get my car into the Hanover Hyundai garage until 7/7. That’s not acceptable my car should take precedent over simple oil change or maintenance at this point my next purchase won’t be from Hyundai!
RA
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Ronald A.
Hanover, PA
2010 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Outstanding service!
Truly a professional staff.,
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2020 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Lied to and did not recieve the service.
I had previous problems with this dealership but was convinced to come back and give them another chance. I went in for a simple oil change and tire rotation. I even marked my tires to make sure they got rotated this time. Well, only 2 got moved. I had to go elsewhere to get them done correctly. They could not even admit to what they had done or actually not done. I did receive a refund though. As a woman I would definitely not recommend to other women to trust this dealership.
Verified Customer
Hanover, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai Service
Quick and great customer service
TC
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Tyler C.
Littlestown, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
I have talked and scheduled my appointment with Rick. He was ontop of making sure i stayed in the loop of what was going on. And when my car was ready to be picked back up the next day! I have never had a bad experience here. Thank you!!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TM
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Thomas M.
Hanover, PA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service again
Thanks so much for the quality service and communication!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2021 Hyundai Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
No parking and trying to find my car after it was finally finished was like a scavenger hunt. I had to set off the alarm to find it.
I had an appointment for 2pm to have my car inspected and was there for a little over two hours! I can understand maybe an hour but two is excessive.
JS
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Julie S.
Hanover, PA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service Dept
Always exceptional service.
MT
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Monica T.
Spring Grove, PA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent experience
Will come back again!
RR
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Ralph R.
Westminster, MD
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
I like the car I like the employees The phone service to schedule is horrible just getting to talk to someone
Good car Good people A lot of waiting to check in a lot of waiting on the phone to schedule Phone maize is frustrating
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great experience
They always do a good job here!
EB
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Efrain B.
Hanover, PA
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Outstanding service!
As soon as you walk in you feel welcome. This is the third time I bring our car for service, and every time we have received excellent service at a reasonable price. I am definitely coming back.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022 10:16 AM

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum

BS
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Brent S.
Littlestown, PA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
My car was in for state inspection and a regular service. The staff could not have been more professional and friendly. 5 stars all around.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022 10:17 AM

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I am a returning customer
I appreciate the attentive service.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022 10:19 AM

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
ED
gravatar
Evan D.
Littlestown, PA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Excellent
Excellent service with optimal outcome. Would recommend for future service.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022 10:21 AM

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
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