Sales Department's Reviews

4.6

(34 Reviews)

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Recent Reviews

Jack R.

Grosse Pointe, MI

05/30/2024

Category: Sales

They will try to screw you on trade in and interest rates. And they will get you on the extra services. Stay away

Total unscrupulous dealer. Stay away

Neil A.

West Bloomfield, MI

04/30/2024

Category: Sales

Horrible customer service at this dealership

I've taken my Genesis GV80 four times to this dealership for the same problems. I had no horn sound and driver side headlight with extreme water condensation. 1st visit their technician said the headlight condensation was "normal" and that the horn no sound was because of "high pitch horn not working". I told them if the "Low pitch horn" was working then I'd hear something but I'm not hearing anything. Marci's explanation was "not necessary" because the two horns are connected "in series", which I know is BS. On the second service visit they replaced the high pitch horn then they told me that the low pitch horn was not working and needs to be ordered to be replaced. When I drove the vehicle out of the 2nd service I was able to hear the "fixed high pitch horn" which proves that they are not connected "in series". The headlight circuit board fried and I had to complain to Genesis customer service to have this headlight replaced on third visit. When they replaced the headlight (by removing front bumper) they did not put the bumper back correctly and I am hearing noise coming from engine compartment when I turn vehicle sharp left. After each visit I'd get a JD Power survey and when I put the honest experience I had at this dealership I got a call from Savon (who is now fired along with Marci) telling me that I need to change my survey experience to 10/10 in order for the fourth visit to have a loaner vehicle provided. I did what they asked me but when I went for fourth visit today the service director Mike told me that there is no loaner vehicle and that Savon was fired! I told him that I changed my JD survey because I was promised this loaner but now I need to change my survey to the truth. Mike's response was if I do that then he will not service my vehicle again! I asked him to give me my vehicle back before they do anything on it and I left the dealership. If there was a no star rating here I would have chosen it. I very much recommend everyone staying away from this horrible dealership.

Ty B.

West Bloomfield, MI

10/01/2022

Category: Sales

This Dealership don’t like Black People

I Recommend Genesis of Macomb, if you want your new Genesis especially the GV 70.

Stay Away from RANDY; This Dealership is Racist and Very Disrespectful, he is very violent and Threatening Behavior. Never Buy any Car From Randy or This Dealership.
He states that we aren’t buying shit. I told him and his Manager to go FUCK There-self. ??

Spoke to the manager which clearly condone his behavior and does not do anything about it after I bring it up to his attention. Run and Stay Away from this dealership. Run??‍♂️

This Dealership don’t like Black People.
They Lie, Cheat, and Threaten you when you Don’t Buy Quick Enough! This is not how you run A Business.

I Recommend Genesis of Macomb, if you want your new Genesis especially the GV 70.

This dealership will charge 10% Over MSRP.

I will not do business with racist, disrespectful, and threatening customers. This dealership will never have any of me, my family, or Friends Buy Any Car from Here.

Ty B.

West Bloomfield, MI

10/01/2022

Category: Sales

This Dealership don’t like Black People

Larry P.

Pontiac, MI

2022 Genesis Gv80

02/09/2022

Verified Customer

Category: Sales

Smooth

The sales person Randy was very knowledgeable down-to-earth and made feel like he really tried to get me a good deal made me feel like family The whole staff was really awesome

SHAWN T. from Genesis Of Southfield responded on 02/09/2022 07:04 AM

Thank you for allowing us to earn your business and taking the time to review your experience. We truly appreciate you as our customer!

Sincerely,

Shawn Treadway
Sales Manager
Glassman Automotive Group

John G.

Farmington Hills, MI

2022 Genesis Gv70

02/07/2022

Verified Customer

Category: Sales

Genesis of Southfield

The team here at Genesis of Southfield are genuinely caring people. They wish to please and at every turn they do what’s necessary to take care of you. I highly recommend buying a car from this location.

SHAWN T. from Genesis Of Southfield responded on 02/09/2022 07:07 AM

Alan H.

West Bloomfield, MI

2021 Genesis G80

01/05/2022

Verified Customer

Category: Sales

Glassman is a winner

I just bought my 3rd Genesis from Glassman.
Fantastic sales people, no pressure
I will ALWAYS come back

SHAWN T. from Genesis Of Southfield responded on 01/20/2022 06:24 AM

We appreciate your loyalty so much! Thank you once again for trusting Genesis of Southfield with your third Genesis!

Sincerely,

Shawn Treadway
Sales Manager
Glassman Automotive Group

Howard F.

Bloomfield Hills, MI

2022 Genesis G70

10/30/2021

Verified Customer

Category: Sales

VERY SATISFIED WITH OVERALL EXPERIENCE

KEN MY SALES PERSON WAS VERY PROFESSIONAL AND HELPFUL IN ALL AREAS.DAVID IN FINANCE
EXPLAINED EVERYTHING AND WAS EASY TO DEAL WITH

Kenneth N.

Bloomfield Hills, MI

2022 Genesis Gv70

10/28/2021

Verified Customer

Category: Sales

it was a pleasure!!!

everything from the initial test drive through the closing of the sale was a pleasure. the sales people were knowledgeable and helpful. the facility was clean and comfortable . the negotiation and pricing was fair. the entire experience was made easy by the dealership.

Lesley D.

Port Huron, MI

2021 Genesis G80

ReScore Review™

08/19/2021

Verified Customer

Category: Sales

Good Experience

Overall experience was very very good

Original Review

08/17/2021

Category: Sales

Good Experience but like I said be more upfront on your your website of additional charges

No more comments

SHAWN T. from Genesis Of Southfield responded on 08/19/2021 08:21 AM

Thank you for your business and taking the time to review our survey!

Barry I.

Livonia, MI

2021 Genesis Gv80

06/10/2021

Verified Customer

Category: Sales

Genesis.

Sales person was very knowledgeable. Overall a great company to do business with.

Recommended

Freeman G.

Bloomfield Hills, MI

2021 Genesis G70

06/01/2021

Verified Customer

Category: Sales

Satisfied Customer

Very satisfied with overall experience!

Recommended

William P.

West Bloomfield, MI

2021 Genesis G70

02/27/2021

Verified Customer

Category: Sales

Wonderful experience

Chrystal was an extremely helpful and very pleasant sales representative!

Recommended

Lawrence D.

West Bloomfield, MI

2021 Genesis Gv80

01/26/2021

Verified Customer

Category: Sales

GV80

We are very happy with the professionalism and service we have received from Genesis of Southfield. We highly recommend Crystal, our sales representative. She did not miss a beat!

Recommended

Kelley P.

Saginaw, MI

2021 Genesis Gv80

01/25/2021

Verified Customer

Category: Sales

Stellar Customer Service - I won't shop anywhere else from now on!

Not only is my new Genesis GV80 outstanding but the customer service is bar none! I have had many vehicles from a variety of dealerships and salespeople that I call my friends. However, my experience at Genesis of Southfield was extraordinary! I don't give compliments often, because I expect great customer service, but I appreciate this opportunity to express my sincere gratitude for how I was treated from the moment I made the call to the dealership inquiring about the GV80 and wanting to take it for a drive. I've never purchased/leased a vehicle from someone I did not know. This was a blind visit and one that I continue to share with my family and friends. I'm proud to drive and showcase my new GV80, but more importantly, I'm humbled and honored to advertise Genesis of Southfield to anyone who inquires, which is already often! Thank you Randy Lewis, Mr. George Glassman, the Service Department and Body Shop for making my experience memorable and painless.

Recommended

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