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SureCritic / Genesis Of Poway
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Genesis Of Poway

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(18 Reviews)
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Score Details

5 stars
83%
4 stars
10%
3 stars
2%
2 stars
3%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
Contact
(858) 218-2213
No Business Hours Provided

Business Hours

* No Time Zone Provided
13910 Poway Road Poway, CA 92064
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(18 Reviews)
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Recent Reviews
CB
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Cheryl B.
Chula Vista, CA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2021
verified customerVerified Customer
Category: Service
Noe
He has been so thorough and kind with my car being fixed under warranty. He keeps me up to date. I will continue to go to Poway. Such a great experience.
Recommended
CHRIS K. from Genesis Of Poway responded on 03/22/2021 07:00 AM

Cheryl,
Thank you for the kind words. I will pass them on. We very much appreciate you taking the time to complete the review and the 5 STARS. Have a great week and healthy 2021!!
Chris Knight

WB
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William B.
San Diego, CA
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
verified customerVerified Customer
Category: Service
WHBsd
All aspects of service excellent from check-on to completion.
Recommended
CHRIS K. from Genesis Of Poway responded on 07/24/2020 12:48 PM

Thank you for the kind words and taking the time to complete the review. Much appreciated. Have a great weekend.

MS
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Mary S.
San Diego, CA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020
verified customerVerified Customer
Category: Service
Poway Genesis
Staff are all very nice, the place is very clean. Love going there.
Recommended
CHRIS K. from Genesis Of Poway responded on 07/20/2020 07:09 AM

Thank you for the kind words and taking the time to complete the review. Truly appreciated.

JS
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James S.
Coronado, CA
2019 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2020
verified customerVerified Customer
Category: Service
No valet pickup service
No valet service as promised! A very important reason I chose to buy a second Genesis. Others Luxury car dealers in SC are doing this.
Right now Because of this I would not recommend to a friend.
Not Recommended
CHRIS K. from Genesis Of Poway responded on 07/13/2020 03:56 PM

Thank you for taking the time to complete the review. Sorry that these uncertain times stopped our normal valet process. Hopefully things will return back to normal in the near future.

Verified Customer
Escondido, CA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2020
verified customerVerified Customer
Category: Service
Outstanding Service and Courteous, Professional Staff.
My 2018 Genesis received excellent Maintenance during this Service Visit. I highly recommend the Dealership.
Recommended
CHRIS K. from Genesis Of Poway responded on 07/13/2020 12:31 PM

Thank you for the kind words and taking the time to complete the review. I will pass it on to Noe. Also, thank you for the 5 STARS. Have a safe and great rest of the week.

DS
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David S.
Winchester, CA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2020
verified customerVerified Customer
Category: Service
Outstanding experience
I have surveys that force a response. I was very pleased with my service... Isn't that enough?
Recommended
CHRIS K. from Genesis Of Poway responded on 05/21/2020 09:59 AM

Thank you for the 5 STARS and taking the time to complete the review. Much appreciated. Have a great and safe holiday weekend.

CB
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Cheryl B.
Chula Vista, CA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2020
verified customerVerified Customer
Category: Service
Service
Noe was great. Very nice experience. Looking forward to my next visit.
Recommended
CHRIS K. from Genesis Of Poway responded on 05/13/2020 07:19 AM

Thank you for the kind words, I will pass them on to Noe. We appreciate you taking time out of your schedule to complete the review and the 5 STARS. Have a safe and great rest of week and weekend.

RD
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Robert D.
San Diego, CA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2020
verified customerVerified Customer
Category: Service
Valet Service
Very good service
Recommended
CHRIS K. from Genesis Of Poway responded on 04/24/2020 12:47 PM

Thank you for taking the time to complete the review and the 5 STARS. We truly appreciate it. Have a safe and healthy weekend.

FT
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Fabian De T.
San Diego, CA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
verified customerVerified Customer
Category: Service
Love Genesis
I am very pleased with the service from Poway
Recommended
CHRIS K. from Genesis Of Poway responded on 03/30/2020 10:50 AM

Thank you for the kind words and the 5 STARS. We appreciate you taking the time to complete the review.

PT
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Paul T.
San Diego, CA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
verified customerVerified Customer
Category: Service
Comfortable
Excellent
Recommended
CHRIS K. from Genesis Of Poway responded on 03/20/2020 02:26 PM

Thank you for the 5 STARS and taking the time to complete the review. We all appreciate it. Have a great day.

CS
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Carmelo S.
Rancho Santa Fe, CA
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
verified customerVerified Customer
Category: Service
Courteous, Timely, Professional
They are always there when you need them
Recommended
DONNIE W., Fixed Operations Director from Genesis Of Poway responded on 02/26/2020 03:31 PM

We appreciate the 5 stars. Thank you! 

Donnie Wetsel
Service Manager
858-218-2200
Donnie@pwyag.com
SL
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Sharon L.
Carlsbad, CA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customerVerified Customer
Category: Service
Best service of any dealership I've ever dealt with.
I not only have been buying cars for many years, but my husband was in the car business, as well as my son. I have never had such good service as I have had from Noe at Genesis of Poway. He truly wants to make sure the customers are completely satisfied. That results is less visits to the service department.
I previously bought a Hyundai at another dealership, but because of the poor service at that dealership, I chose to go to Genesis of Poway for their service department and Noe.
Recommended
DONNIE W., Fixed Operations Director from Genesis Of Poway responded on 02/26/2020 03:31 PM

We appreciate you taking the time to fill out our review and giving us 5 stars. We look forward to helping you next time. 

Donnie Wetsel
Service Manager
858-218-2200
Donnie@pwyag.com
SC
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Steven C.
Pine Valley, CA
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2020
verified customerVerified Customer
Category: Service
Steven Canfield
We received great treatment from the people at Poway Genesis service department.
Recommended
DONNIE W., Fixed Operations Director from Genesis Of Poway responded on 02/03/2020 02:57 PM

Thank you so much for the kind comments and for your review. We look forward to helping you next time. 

Donnie Wetsel
Service Manager
858-218-2200
Donnie@pwyag.com
MS
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Mary S.
San Diego, CA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
verified customerVerified Customer
Category: Service
Maintenance
Overall love Poway Genesis and employees
Recommended
DONNIE W., Fixed Operations Director from Genesis Of Poway responded on 01/31/2020 05:35 PM

Thank you so much for taking the time to fill out our review. We appreciate the 5 stars! 

Donnie Wetsel
Service Manager
858-218-2200
Donnie@pwyag.com
Verified Customer
San Diego, CA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2019
verified customerVerified Customer
Category: Service
Great Service
BIG fan of Genesis as a product and BIG fan of dealership!
Recommended
DONNIE W., Fixed Operations Director from Genesis Of Poway responded on 12/18/2019 03:22 PM

We greatly appreciate you taking the time to fill our review. We are glad to hear about your overall happiness with the brand and our dealership. We look forward to helping again. Thank you. 

Donnie Wetsel
Service Manager
858-218-2200
Donnie@pwyag.com
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