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SureCritic / Genesis Of Plano
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Genesis Of Plano

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(14 Reviews)
42
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Score Details

5 stars
67%
4 stars
13%
3 stars
11%
2 stars
5%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
3
Total ReScores™
5.0
ReScore™ Average
42
Net Promoter Score ®

Business Details

Categories
Contact
(972) 867-5000
No Business Hours Provided

Business Hours

* No Time Zone Provided
909 Coit Road Plano, TX 75075
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Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(14 Reviews)
Write a Review
Recent Reviews
HC
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Hank C.
Dallas, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/25/2021
Not the best place for maintenance
I have had two service appointments here. The first was an oil change and had to bring the car back since they left the oil filter loose and my car dripped oil. The second visit, i called for another scheduled maintenance oil change and to ask them to order a Hood badge (covered under warranty) and when i got there i was told that was not done and that i would be called back when it arrived. I have still not received the call from them for the hood badge.
Not Recommended
Chris S. from Genesis Of Plano responded on 06/28/2021 05:28 AM

Thank you for visiting Genesis of Plano and the review.  I apologize to hear about your situation and will be reaching out to you shortly to discuss how we can make it right.  Should you need anything else in the meantime, please contact us at 972-867-5000.

Chris Selbach
Service Director

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