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SureCritic / Genesis Of Palm Springs
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Genesis Of Palm Springs

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(71 Reviews)
84
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Score Details

5 stars
86%
4 stars
7%
3 stars
2%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5Overall Rating 1.6/5
5
Total ReScores™
4.2
ReScore™ Average
84
Net Promoter Score ®

Business Details

Categories
Contact
(760) 844-7982
No Business Hours Provided

Business Hours

* No Time Zone Provided
3919 East Palm Canyon Palm Springs, CA 92264
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(71 Reviews)
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Recent Reviews
Verified Customer
Rancho Mirage, CA
2021 Genesis Gv80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2022
verified customerVerified Customer
0
Category: Service
Good service department. Terrible sales department.
GV80 is overly complicated and received zero support from sales staff at PS Hyundai to help understand and learn. It is not user friendly, and is certainly not in any way comparable to our Mercedes in functionality. But it is very pretty…which in hindsight was a bad reason to purchase a vehicle.
However the service department was very efficient and friendly, and the valet service was seamless.
ALYSSA L S., CXI Manager from Genesis Of Palm Springs responded on 03/15/2022 10:40 AM

Good morning, thank you for your feedback! I'd like to apologize for your experience with our sales department. I will be reaching out to have a phone call discussion with you to see how we can further improve our Genesis team for you. We appreciate your patience as we are currently under renovations, we greatly value and appreciate you. We can't wait to show you our new facilities & dealership soon! Thank you again and we are here anytime you may need us! 

Alyssa Salazar
CXI Manager
Palm Springs Hyundai & Genesis 
760-202-8888 ext. 310
asalazar@pshyundai.com
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