This is a follow up to my previous review about the Genesis service experience. Right after I posted that review, Roger, the service manager, called me personally to ask about my experience and to ask me specifically what my issues were.
I told him why I was disappointed, and he listened. He didn't get defensive or offer excuses. He just asked me for the chance to make things right. And that's exactly what he did.
My interactions with the Genesis dealership since writing that review have been nothing but positive, and I think that reflects very well on them.
While my initial experience with the Genesis service desk was disappointing, they've really changed my mind, and I'm convinced that Roger wants to make sure that everyone has a positive experience with him and his staff.
I really appreciate everything they've done for me.
ROGER W I., Service Manager from Genesis Of Madison responded on 11/19/2021 01:54 PM
Hi Andrew,
Thank you completing the review, much appreciated. Our body shop's phone number is 608-273-2060
Located directly behind our Infiniti building at Address: 1601 W Beltline Hwy, Madison, WI 53713
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I told him why I was disappointed, and he listened. He didn't get defensive or offer excuses. He just asked me for the chance to make things right. And that's exactly what he did.
My interactions with the Genesis dealership since writing that review have been nothing but positive, and I think that reflects very well on them.
While my initial experience with the Genesis service desk was disappointing, they've really changed my mind, and I'm convinced that Roger wants to make sure that everyone has a positive experience with him and his staff.
I really appreciate everything they've done for me.