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SureCritic / Auto Repair / Genesis Of Lafayette
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Genesis Of Lafayette

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(56 Reviews)
74
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Score Details

5 stars
81%
4 stars
8%
3 stars
7%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
5
Total ReScores™
5.0
ReScore™ Average
74
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(337) 984-9050
No Business Hours Provided

Business Hours

* No Time Zone Provided
5001 Johnston Street Lafayette, LA 70503
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Sales Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(56 Reviews)
Write a Review
Recent Reviews
DB
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Donald B.
Duson, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/23/2025
0
Category: Sales
Horrible Customer Service after sales
I purchased multiple vehicles from them old and new location. When servicing my gv70 3.5t the damaged my rims, preformed poor repair work on them that failed and eventually had to replace them. Was told on 2 separate service visits that the rims had been replaced and they weren't. Not to mention I purchased the rim and tire protection plan from them. On another service visit
to replace failing retention clips on body molding they scratched the rear passenger door. Again we purchased the most expensive protection product they offered. They attempted to repair the damages by spraying another coat of paint over the entire rear passenger door. This resulted in a bumpy and bubbly finish. Then they tried to correct that by over buffing the paint resulting in even more damage to my wife's vehicle. Yet they say they are here to support Acadiana!

I will not argue about how nice they are during the buying process, anybody will be nice when you are handing out checks. Judging character has to be done when things get difficult.

Even the Devil smiles at you when you sin.
JD
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James D.
Breaux Bridge, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2025
0
Category: Sales
Horrible service
Horrible customer service , they sold me a a GV-80 that needed new spark plugs replacements then when i went in for service they told me it needed to be replaced but it should have been replaced before i purchased the vehicle i reached out to the manager Mr.Guidry & he failed to return my call instead he had the advisor reach out to me & she fed me a load of crap .
DM
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Donna Tate M.
Church Point, LA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/01/2022
5
Category: Sales
Service after sale
I purchased a Genesis GV80. Almost 2weeks ago. The buying experience was easy and pleasant. Since then I returned once to go over the apps and to see about having repairs. Someone contacted my husband to say they would be sending me to Opelousas to handle repairs. I contacted Jordan Richard this morning. I haven't heard anything from him. Not even a courtesy text to say I'll look into it. Also my trade in hasn't been paid off and I'm getting calls from the financial company about it being late
DM
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Donna Tate M.
Church Point, LA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/01/2022
5
Category: Sales
Service after sale
I purchased a Genesis GV80. Almost 2weeks ago. The buying experience was easy and pleasant. Since then I returned once to go over the apps and to see about having repairs. Someone contacted my husband to say they would be sending me to Opelousas to handle repairs. I contacted Jordan Richard this morning. I haven't heard anything from him. Not even a courtesy text to say I'll look into it. Also my trade in hasn't been paid off and I'm getting calls from the financial company about it being late
RB
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Robin B.
New Iberia, LA
2022 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customerVerified Customer
10
Category: Sales
Quick sale
I appreciate the speediness of the transaction as the deal was made late in the day.
JADE S. from Genesis Of Lafayette responded on 01/27/2022 12:15 PM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

WH
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William H.
Tylertown, MS
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
10
Category: Sales
Best experience buying a vehicle by far!
Our sales consultant Emily was wonderful. Jake the manager was also wonderful. Emily was very helpful explaining all the features on the vehicle and made this a wonderful experience!
JADE S. from Genesis Of Lafayette responded on 01/25/2022 05:48 AM

Thank you for a great review! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

 

KE
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Karla E.
Lake Charles, LA
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customerVerified Customer
9
Category: Sales
Great Customer Service
The customer service from the Genesis Ambassador was excellent. Always available to answer questions and follow up. Genesis is making a name with their line of luxury vehicles. They are giving buyers the feeling of owning a luxury vehicle and receiving luxury service. I’m looking forward to the continued great service.
JADE S. from Genesis Of Lafayette responded on 01/14/2022 05:51 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

RS
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Robert S.
Lafayette, LA
2022 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customerVerified Customer
10
Category: Sales
Great car great people!
Very nice vehicle and Jerry was very easy to work with! Would recommend him highly!
JADE S. from Genesis Of Lafayette responded on 01/12/2022 05:45 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

TP
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Troy P.
Lafayette, LA
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
10
Category: Sales
Fantastic
Fantastic experience and with an even better car.
JADE S. from Genesis Of Lafayette responded on 01/10/2022 05:32 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

 

CW
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Carolyn W.
Franklinton, LA
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Sales
Excellent
Excellent service
JADE S. from Genesis Of Lafayette responded on 01/10/2022 05:31 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

 

JB
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Joseph B.
Abbeville, LA
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Sales
Great
Both Blake’s were great to do business with! More than satisfied!
JADE S. from Genesis Of Lafayette responded on 01/10/2022 05:31 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

 

LP
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Leslie P.
Lafayette, LA
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customerVerified Customer
10
Category: Sales
Excellent team!
My sales rep Allison was wonderful! The whole staff is great to work with.
JADE S. from Genesis Of Lafayette responded on 01/10/2022 05:31 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

 

KP
gravatar
keith p.
Saint Gabriel, LA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
10
Category: Sales
Excellent customer service
Took care of my concerns once they were aware of them. Appreciate that dealership not price gouging like most others.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/17/2021
3
Category: Sales
After you buy be prepared to be ignored
I had a great buying experience even though my GV70 was delivered with an obvious door ding scratch. They picked up my GV70 fixed it and delivered back to me. Since then I e-mailed Jerry Mitchell twice with different questions, both e-mails have been ignored. It pisses me off that I spent almost $60,000 on a vehicle and am ignored. Experience learned.
VELVET N T. from Genesis Of Lafayette responded on 12/17/2021 01:13 PM

Thank you for taking the time to complete the survey.  I would like to speak with you about your experience.  Please let me know a good time to contact you, or feel free to reach out to me at the number/email listed below.

Thank you,
Jade Salter
Customer Relations Manager/Liaison
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

JADE S. from Genesis Of Lafayette responded on 02/02/2022 10:58 AM

Thank you so much!!! If I can assist you in the near future please let me know!


Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

KP
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Keith P.
Saint Gabriel, LA
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customerVerified Customer
10
Category: Sales
Best buying experience ever
Great price and excellent customer service
VELVET N T. from Genesis Of Lafayette responded on 11/24/2021 07:11 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

AA
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Anissa A.
Lafayette, LA
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customerVerified Customer
10
Category: Sales
Absolutely Exceptional
My experience was remarkable
VELVET N T. from Genesis Of Lafayette responded on 11/23/2021 02:22 PM

Thank you for taking the time to complete the survey and feedback!!!  I am the in-house liaison, so should you need anything at all, please let me know!!

JADE SALTER
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

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Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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