Business Solutions
SureCritic / Auto Repair / Genesis Of Kearny Mesa
business image

Genesis Of Kearny Mesa

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(32 Reviews)
68
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
72%
4 stars
16%
3 stars
4%
2 stars
3%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
5
Total ReScores™
5.0
ReScore™ Average
68
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(858) 278-7100
No Business Hours Provided

Business Hours

* No Time Zone Provided
4797 Convoy Street San Diego, CA 92111
Get Directions
Sales Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(32 Reviews)
Write a Review
Recent Reviews
KC
gravatar
Keun C.
Bonsall, CA
2022 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customerVerified Customer
10
Category: Sales
Great experience at Genesis Kearny Mesa
Thank you Isaac! Had a fantastic experience with Isaac at Genesis of Kearny Mesa. The transaction process was very fast and friendly. The GV80 is such a great quality vehicle and I have loved driving it over the past few weeks.
GEORGE E A. from Genesis Of Kearny Mesa responded on 12/29/2021 08:34 PM

Keun,

Thank you for purchasing your GV80 from us at Genesis of kearny Mesa, we really appreciate your buisness, and look forward too seeing you at your first service visit.

Thank You.

TB
gravatar
Teri B.
San Diego, CA
2022 Genesis Gv70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2021
verified customerVerified Customer
8
Category: Sales
GV70
Thanks Pete!!! Good luck at your new position ?
GEORGE E A. from Genesis Of Kearny Mesa responded on 12/02/2021 09:35 AM

Teri,

Thank you for purchasing your new GV70 from us here at Genesis of Kearny Mesa, we really appreciate your buisness.  I'm sorry it took so long to get your car in, and the confusion with the price.  Please give me a call to discuss.

Thank You.

George Abdelsayed
Customer Relations Manager
(858) 278-7100 Ext 3045

TS
gravatar
Travis S.
Meadow Vista, CA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
verified customerVerified Customer
10
Category: Sales
Great overall experience
My buying experience at Kearny Mesa was very easy and quick, as far as car buying goes. I’d recommend Kearny Mesa to anyone looking for a great vehicle at a great dealership.
GEORGE E A. from Genesis Of Kearny Mesa responded on 11/29/2021 01:00 PM

Travis,

Thank you for purchasing your new GV80 from us we really appreciate yopur buisness, and look forward too seeing you at your first service visit.

Thank You.

ML
gravatar
Montgomery L.
San Diego, CA
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
10
Category: Sales
Sales and finance
Mr. Pabon was incredibly helpful and knowledgeable on the vehicle. He was also incredibly accommodating coming in early to work on the sale.
Nathan in finance had all the documents ready to sign and got us the best deal possible. We were in and out once the loan was approved.
GEORGE E A. from Genesis Of Kearny Mesa responded on 10/27/2021 03:05 PM

Montgomery,

Thank you for purchasing your GV70 from us here at Genesis of Kearny Mesa we really appreciate your buisness and look forward too seeing you at your first service visit.

Thank You.

LR
gravatar
Lincoln R.
La Mesa, CA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customerVerified Customer
8
Category: Sales
GV80
I am impressed with the technology and quality of the vehicle overall. I feel like I’m getting over considering the price overall.
GEORGE E A. from Genesis Of Kearny Mesa responded on 09/22/2021 11:14 AM

Good Morning Lincoln,

My name is George Abdelsayed , I am the Customer Relations Manager here at Genesis of Kearny Mesa, and I just wanted to introduce myself, and let you know if you need anything dont hesitate to reach out to me.  Also wanted to say thank you for purchasing your GV 80 from us and Thank you for your buisness.

Thank You.

JW
gravatar
J W.
La Mesa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
9
Category: Sales
rescore
Sales department wass excellent and helpful
GEORGE E A. from Genesis Of Kearny Mesa responded on 08/30/2021 03:17 PM

JW,

My name is George Abdelsayed and I am the Customer Relatiions Mangar here at Genesis of Kearny Mesa , I just wanted to introduce myself and say thank you for purchasing your vehicle from us and for the five star review.

JW
gravatar
James W.
La Mesa, CA
2022 Genesis Gv70
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
verified customerVerified Customer
9
Category: Sales
it's fine
I will only change my score of sales staff. the sales person, Joe Dolin was: courteous, helpful, and pleasant to deal with. The car itself (GV70) is a very unpleasant drive. Again...Noisy, uncomfortable ride, and will add the miles per gallon is terrible. I averaged 18mi/gl compared to 23mi/gl from my Nissan murano with a six cylinder.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/17/2021
1
Category: Sales
terrible experience
The Genesis GV70 is a very disappointing vehicle. It,s noisy, uncomfortable ride ( bounces driver&passengers around mercilessly ) and again and all around bad drive
GLENN D H. from Genesis Of Kearny Mesa responded on 08/19/2021 04:10 PM

Thank you for your business!

RR
gravatar
Raphaels R.
San Diego, CA
2021 Genesis Gv80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
verified customerVerified Customer
10
Category: Sales
Amazing Luxury car
After learning all what this car does it is really amazing . Comfort, safety and great stylish , quality interior. I really loved my Range rover that I had before however this SUV has gone above and beyond
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/09/2021
8
Category: Sales
Thanks
Sales person not great however sales manager was amazing
JOSEPH D. from Genesis Of Kearny Mesa responded on 08/13/2021 11:23 AM

Thank you for the kind words. We appreciate your business and would like to go over any details that may come up.

PL
gravatar
Patricia L.
Poway, CA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
verified customerVerified Customer
Category: Sales
Purchase of a Luxry Car
This vehicle is luxry and comfort. Sleek design and a dream to drive. Loved my Santa Fe Sport but the Genesis is true comfort with high quality interior design and driving tools. There are no blind spots when driving this machine. It gets to know you and how you drive after a couple of weeks, and when you then get in to drive, it just feels like home. I only drive 13 miles to and from work, but can't wait to take it on a road trip
PL
Recommended
GEORGE E A. from Genesis Of Kearny Mesa responded on 08/30/2021 03:18 PM

Patricia,

My name is George Abdelsayed and I am the Customer Relatiions Mangar here at Genesis of Kearny Mesa , I just wanted to introduce myself and say thank you for purchasing your vehicle from us and for the five star review.

DV
gravatar
Deborah V.
San Diego, CA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
verified customerVerified Customer
Category: Sales
GV80 suv
we had read all the industry reviews and watched alot of you tube on the vehicle, so all we had to do was drive it. we chose the 3.5T
and wife loves it. the purchase experience at the dealership was super friendly , and informative. completing the paperwork was super easy and efficient. Thanks to David, Joe, Robert & Brian
Recommended
TERESA D. from Genesis Of Kearny Mesa responded on 06/18/2021 10:49 AM

Thank you! We sincerely appreciate the opportunity to assist you during your search for a new Genesis. We are happy to see you are satisfied. Please let Brian or anyone of us know if you have any questions. We want to ensure you continue to enjoy and get the most from your Genesis. Wishing you a fantastic weekend, and we look forward to assisting you again in the future.  

Warmest Regards,
Teresa Daughtry
Customer Relations Manager
Genesis of Kearny Mesa 

WB
gravatar
William B.
Indian Wells, CA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2021
verified customerVerified Customer
Category: Sales
Purchased the vehicle online and Suzette Henderson did a wonderful job.
Purchased the vehicle online and Suzette Henderson did a wonderful job.
Recommended
TERESA D. from Genesis Of Kearny Mesa responded on 06/02/2021 09:27 AM

Thank you! We sincerely appreciate the opportunity to assist you during your search for a new Genesis. We are happy to see you are satisfied. Please let Andy or anyone of us know if you have any questions. We want to ensure you continue to enjoy and get the most from your Genesis. Wishing you a fantastic rest of the year, and we look forward to assisting you again in the future.  

Warmest Regards,
Teresa Daughtry
Customer Relations Manager
Genesis of Kearny Mesa 

DL
gravatar
David L.
Encinitas, CA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
verified customerVerified Customer
Category: Sales
Excellent value
This car is a joy to drive...exceeds my expy
Recommended
TERESA D. from Genesis Of Kearny Mesa responded on 04/16/2021 03:00 PM

Thank you! We sincerely appreciate the opportunity to assist you during your search for a new Genesis. We are happy to see you are satisfied. Please let Joe or anyone of us know if you have any questions. We want to ensure you continue to enjoy and get the most from your Genesis. Wishing you a fantastic rest of the year, and we look forward to assisting you again in the future.  

Warmest Regards,
Teresa Daughtry
Customer Relations Manager
Genesis of Kearny Mesa 

YG
gravatar
Yaquelina G.
Calexico, CA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
verified customerVerified Customer
Category: Sales
Great customer service
staff was very friendly and helpful
Recommended
TERESA D. from Genesis Of Kearny Mesa responded on 04/15/2021 03:53 PM

Thank you! We sincerely appreciate the opportunity to assist you during your search for a new Genesis. We are happy to see you are satisfied. Please let Joe or anyone of us know if you have any questions. We want to ensure you continue to enjoy and get the most from your Genesis. Wishing you a fantastic rest of the year, and we look forward to assisting you again in the future.  

Warmest Regards,
Teresa Daughtry
Customer Relations Manager
Genesis of Kearny Mesa 

LA
gravatar
Lorne A.
Rancho Santa Fe, CA
2021 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2021
verified customerVerified Customer
Category: Sales
my experience was with nice people except for 1
see my review
Recommended
TERESA D. from Genesis Of Kearny Mesa responded on 03/22/2021 11:03 AM

Thank you, We appreciate your business and your feedback. We apologize on behalf of the financial manager, and if you have any further feedback regarding that experience, please feel free to reach out to one of our Sales Managers or me. 

Warmest Regards,
Teresa Daughtry
Customer Relations Manager
Genesis of Kearny Mesa 
tdaughtry@kmhyundaisubaru.com
(858) 278-7100 Ext. 3200

PT
gravatar
Paul T.
Jamul, CA
2021 Genesis Gv80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2021
verified customerVerified Customer
Category: Sales
Do not...repeat do not buy a Genesis from this Dealership.
This purchase has been a horrifying experience. I love this car but cannot recommend anyone to buy from this dealership.
Not Recommended
TERESA D. from Genesis Of Kearny Mesa responded on 03/19/2021 10:22 AM

Good Morning,
Thank you for taking the time to provide us with some feedback. I am sorry to see that your experience here was unsatisfactory. Please feel free to reach out to me with any feedback that could help me see where improvements need to be made. 

Respectfully,
Teresa Daughtry
Customer Relations Manager
Genesis of Kearny Mesa

Businesses Near You
Precision Auto
99
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(230 Reviews)
Kearny Mesa Automotive & Transmission
100
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(11 Reviews)
West Kearny Mesa Automotive & Transmission
87
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(433 Reviews)
Import Auto Specialists
86
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(181 Reviews)
Prestige Autowash & Automotive
89
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,057 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.