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SureCritic / Genesis Of Irving
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Genesis Of Irving

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(61 Reviews)
60
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Score Details

5 stars
81%
4 stars
7%
3 stars
5%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
20
Total ReScores™
4.9
ReScore™ Average
60
Net Promoter Score ®

Business Details

Categories
Contact
(972) 438-2121
No Business Hours Provided

Business Hours

* No Time Zone Provided
1800 E. Airport Freeway Irving, TX 75062
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(61 Reviews)
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Recent Reviews
JT
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Jeff T.
Irving, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/23/2024
0
Category: Service
Norm Reeves is no improvement from Freeman
The dealership was not prepared to be a luxury brand dealership when it was Freeman……the Genesis experience was a Hyundai experience. Norm Reeves ownership unfortunately hasn’t changed the situation. They are currently not offering concierge service (which is marketed as a benefit when you purchase a new Genesis) and they can’t tell you when they will offer it. If you want your Genesis serviced you need to drop the car off and figure out your own transportation! Seriously? Unfortunately Genesis USA’ response is “use another dealership”. Back to the Germans for my next SUV.
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