Business Solutions
SureCritic / Genesis Of Humble
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Genesis Of Humble

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(17 Reviews)
40
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Score Details

5 stars
66%
4 stars
9%
3 stars
11%
2 stars
5%
1 star
6%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
5
Total ReScores™
5.0
ReScore™ Average
40
Net Promoter Score ®

Business Details

Categories
Contact
(832) 644-4000
No Business Hours Provided

Business Hours

* No Time Zone Provided
18877 Highway 59 N Humble, TX 77338
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Service Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(17 Reviews)
Write a Review
Recent Reviews
LM
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Latrinda M.
Humble, TX
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
verified customerVerified Customer
10
Category: Service
Service department is Great
Always a Great experience.
JT
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James T.
Humble, TX
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
verified customerVerified Customer
10
Category: Service
Excellent, timely service
My car was taken right in for the scheduled appointment when I arrived. Additional service needs noted during inspection were performed right away after being brought to my attention and approved.
EM
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Elie M.
Sugar Land, TX
2020 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/12/2021
verified customerVerified Customer
8
Category: Service
a
a
Tim S., Fixed Ops Director from Genesis Of Humble responded on 08/30/2021 02:19 PM

Tim Shipe
Fixed Ops Director
832-446-4021
NM
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Norma M.
Houston, TX
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
verified customerVerified Customer
Category: Service
First service appointment
This was my first service appointment for my vehicle, milage service reviewed and car detailed. Everyone involved in appointment including car valet were informative and courteous.
Recommended
JT
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James T.
Humble, TX
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2021
verified customerVerified Customer
Category: Service
Excellent and timely service
Everything was started and finished exactly when they said it would be. The service was excellent.
Recommended
JJ
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Jason J.
Humble, TX
2018 Genesis G90
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/24/2021
verified customerVerified Customer
Category: Service
Tim S., Fixed Ops Director from Genesis Of Humble responded on 03/24/2021 04:21 PM

Tim Shipe
Fixed Ops Director
832-446-4021
BH
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Bryon H.
Houston, TX
2019 Genesis G90
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
verified customerVerified Customer
Category: Service
Service to customers and follow up
Concerned about customer satisfaction
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/15/2020
Category: Service
N/A
N/A
Recommended
Tim S., Fixed Ops Director from Genesis Of Humble responded on 12/15/2020 04:18 PM

Tim Shipe
Fixed Ops Director
832-446-4021
LM
gravatar
Latrinda M.
Humble, TX
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
verified customerVerified Customer
Category: Service
Miles L
Excellent customer service. Detailed information regarding service and recommendations.
Recommended
MR
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Monte R.
Humble, TX
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
verified customerVerified Customer
Category: Service
Promptness!
Prompt service!
Recommended
LM
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Latrinda M.
Humble, TX
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020
verified customerVerified Customer
Category: Service
Meya S
Always pleasant and knowledgeable.
Recommended
Verified Customer
Humble, TX
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
verified customerVerified Customer
Category: Service
Service review
Service is getting better than in the past
Recommended
Verified Customer
Spring, TX
2020 Genesis G90
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/27/2020
verified customerVerified Customer
Category: Service
Online service system does not transmit data correctly
Online Service System needs to be fixed.
Not Recommended
AH
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Albert H.
Humble, TX
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020
verified customerVerified Customer
Category: Service
Service visit
Friendly service, fast and efficient.
Recommended
Verified Customer
Humble, TX
2017 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/27/2020
verified customerVerified Customer
Category: Service
Poor valet service
Poor valet service. Unable to return my vehicle until 24 hours later with valet service for a simple oil change and auto butler. Picked up the vehicle at my own expense that day. Tried to make it easier on them not requesting a loaner vehicle during the service work.
Not Recommended
JE
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John E.
Humble, TX
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
verified customerVerified Customer
Category: Service
fast and efficient
service was done in less than an hour
Recommended
KARL A K., General Manager from Genesis Of Humble responded on 03/18/2020 01:46 PM

Thank you for the opportunity!

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