Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
TLDR: go elsewhere for any real service.
Prob: RR Window regulator broke. Window in the down position. Fastest appt...two weeks. Two weeks, window open!?
I took the door panel off, figured out the cheap cable system broke. Needs new regulator.
Arrived today: After an hour, they tell me...it needs a window regulator - I told them that on the phone. Two days for part to arrive. Another reschedule. No loaners avail for a MONTH. This is when she started getting snarky...and yeah, she did.
This would be funny if it wasn't true: I can buy the regulator on ebay for $200 and save myself a whole lotta snark from Mariah. She actually said: Do you want me to cancel the order? (after telling her I can get one on ebay).
Yes, Mariah....cancel my order.