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Genesis Of Fairfield

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(29 Reviews)
68
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Score Details

5 stars
78%
4 stars
13%
3 stars
1%
2 stars
<1%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
5
Total ReScores™
4.2
ReScore™ Average
68
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(203) 418-4445
No Business Hours Provided

Business Hours

* No Time Zone Provided
2269 Post Road Fairfield, CT 06824
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Sales Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(29 Reviews)
Write a Review
Recent Reviews
GM
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Glen M.
Brookfield, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/12/2024
0
Category: Sales
Awful service department
I scheduled a service over two weeks ago and they were supposed to deliver a loaner and pickup my car. I took the morning off and literally they sent an email 15 mins prior to when they were supposed to arrive and needed information....I'm an hour away. Very unprofessional and wouldn't recommend them at all. A waste of time and mickey mouse operation...I am writing to Genisis
HR
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Hyunsun R.
Groton, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2023
0
Category: Sales
The worst
Don’t delete it. I’m so FRUSTRATED about this experience with Fairfield Genesis CT. I got the new gv70 and they made me pay for setting up my second key. Which I never expected. So I claimed to my dealer, Dante. And he claimed check 12/14 2022. And haven’t got any check yet. It’s end of January. So I asked him again and he started ignoring my text and hanging up on my phone calls. And never got any call back. Also their team was so RUDE when I called to the shop. Scott PROMISED me that he’s gonna call me with Dante on Monday. Which is January 23rd. But never got any calls. It’s only $124 check. I am very upset that I have to deal with this for only 124 dollars. Which is nothing for them. It is the WORST experience with dealerships ever. Also they’re keep deleting any bad reviews. So be careful everyone.
HR
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Hyunsun R.
Groton, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2023
0
Category: Sales
The worst experience I ever had
Don’t delete it. I’m so FRUSTRATED about this experience with Fairfield Genesis CT. I got the new gv70 and they made me pay for setting up my second key. Which I never expected. So I claimed to my dealer, Dante. And he claimed check 12/14 2022. And haven’t got any check yet. It’s end of January. So I asked him again and he started ignoring my text and hanging up on my phone calls. And never got any call back. Also their team was so RUDE when I called to the shop. Scott PROMISED me that he’s gonna call me with Dante on Monday. Which is January 23rd. But never got any calls. It’s only $124 check. I am very upset that I have to deal with this for only 124 dollars. Which is nothing for them. It is the WORST experience with dealerships ever. Also they’re keep deleting any bad reviews. So be careful everyone.
PB
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Phillip B.
Sayville, NY
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customerVerified Customer
10
Category: Sales
Excellent sales transaction
The sales process was seamless and easy. I checked out a couple of Genesis closer to me and was not happy with the sales process. I was looking for a specific vehicle and when I found it at Genesis of Fairfield, I contacted them and spoke with Charles Goldstein. We started negotiations and came to an agreement on cost. The majority was done via email and over the phone including initial paperwork which was convenient especially with fears of Covid. When I went to pick up the vehicle, I meet Charles and he was as polite and professional as he was over the phone. The whole transaction from start to finish was easy with no surprises. This is an upscale dealership and they treat their customers with respect and professionalism. Will definitely come back for my next vehicle.
JP
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Joseph P.
Floral Park, NY
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
verified customerVerified Customer
9
Category: Sales
Excellent dealer
Everything was great with this dealer. We had no issues whatsoever and would recommend them.
TH
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Tomika H.
Naugatuck, CT
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
verified customerVerified Customer
10
Category: Sales
Genesis GV80
I shop and look around for a whole year and came across GV80. It is hands down the best decision I have made ever I’m in love. Thank You Fairfield for making my experience so smooth.
TW
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Thomas W.
Westport, CT
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
verified customerVerified Customer
Category: Sales
Blow my mind
The more I drive, I more I love the SUV. It’s amazing inside and you get use to all the technology afterwards.
Recommended
AA
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Anthey A.
Morganville, NJ
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
verified customerVerified Customer
Category: Sales
Terrific car buying experience. I would buy from Fairfield of Genesis again!
I had a great experience at Genesis of Fairfield. The staff was courteous, transparent and respectful. There were no surprises when I finalized my purchase at the dealership. And there were no high pressure tactics to buy additional products or options.
Recommended
RF
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Ryan F.
Hopewell Junction, NY
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
verified customerVerified Customer
Category: Sales
Exceptional service!
Very happy customer! From beginning to end everyone was phenomenal and our deal was transparent the entire time! No shady business and we are very happy with our new car!
Recommended
DH
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Donald H.
Williamsville, NY
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customerVerified Customer
Category: Sales
helpful courteous purchase experience.
Good experience with the sales rep plus the sales manager.
Recommended
HA
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Howard A.
Windsor Locks, CT
2021 Genesis G90
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2021
verified customerVerified Customer
Category: Sales
Great customer satisfaction
Excellent staff that is determined to keep their customers satisfied no matter what they have to do
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/11/2021
Category: Sales
Genesis G90 Sales
Dealer has no experience with the G90 model and is unable to provide any assistance or learning about the operation of everything in this great car. Had to research everything myself and am still trying to learn everything about this great car
Not Recommended
Robert S., General Manager from Genesis Of Fairfield responded on 05/11/2021 09:07 AM

Hi Mr. Aspinwall,
I apologize for the confusoin but the G90 you purchased does not have WiFi. I woul dbe happy to send our product specialist to your home to go over the car once more. Please advise, again very sorry about the WiFi.

Regards,

Robert Serrano
General Manager
RI
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Raplh I.
North Haven, CT
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2021
verified customerVerified Customer
Category: Sales
The personnel
Loved your gv80 and fully satisfied with your staff and the management
Recommended
WC
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Wayne C.
Norwalk, CT
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customerVerified Customer
Category: Sales
Professional, courteous and fair
I did business with Charles Goldstein as my sales and leasing consultant. He is a professional, courteous, knowledgeable and fair. I might also say a gentleman, that represents Balise and Genesis of Fairfield well.
Recommended
JS
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John S.
Westport, CT
2021 Genesis Gv80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2021
verified customerVerified Customer
Category: Sales
New and convenient
Very friendly and knowledgeable staff. They got me the GV80 model that I wanted quickly, even though it’s a new model. I especially like the Complimentary Service Valet feature. Very convenient, and they leave you a courtesy vehicle to use while your GV80 is being serviced.
Recommended
Robert S., General Manager from Genesis Of Fairfield responded on 02/18/2021 12:47 PM

Hi
i hope you are enjoying your new Genesis  we had hoped to recieve a 5 star rating. How could we have improved the process??

Regards,

Robert Serrano
General Manager
CD
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Carol D.
West Haven, CT
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
verified customerVerified Customer
Category: Sales
Great service and personnel.
Always the best of service and help with any questions.
Recommended
Displaying Review 1 - 15 of 29 in total
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