business image

Genesis Of Elizabethtown

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(12 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores
5.0
ReScore Average
78
Net Promoter Score ®

Business Details

Categories
Contact
(270) 505-1200
No Business Hours Provided

Business Hours

* No Time Zone Provided
1104 N Dixie Ave Elizabethtowne, KY 42701
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(12 Reviews)

MP
gravatar
MICHAEL P.
Radcliff, KY
2022 G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2023
verified customerVerified Customer
10
Category: Sales
Customer
I expected to get the vehicle back cleaned

JF
gravatar
JESS F.
Stanford, KY
2022 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2022
verified customerVerified Customer
10
Category: Sales
Awesome!!!!
Very fast and friendly and made sure all of my needs were met.

Verified Customer
Elizabethtown, KY
2019 G70
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/27/2022
verified customerVerified Customer
7
Category: Sales
Mechanic hands dirty hand prints
Mechanic dirty hand prints was left on the fender of my vehicle, he returned the car to the ready parking spot with dirty hands.

CK
gravatar
Catherine K.
Radcliff, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Service
Very friendly staff
Every step of the way the staff was amazing. From scheduling my appointment, to dropping off, and staying in contact during the service. I just moved up here and this location is so much better than where I moved from.
TONY D C., Fixed Operations Director from Genesis Of Elizabethtown responded on 02/17/2022 09:23 AM

Catherine,
Thank you for the outstanding comments and five star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


RM
gravatar
Ronald M.
Elizabethtown, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customerVerified Customer
10
Category: Service
Best Service Ever!!!!
Can’t speak highly enough about this Swope dealership and their staff; both in the service dept and sales.
In the Sales Dept, David Helton and Stuart Begley, went ‘above and beyond’ in helping me re-install my Genesis app after my iPhone crashed, and instructed me on many features I had not been aware of; thanks to both of them for their assistance.
While getting my scheduled service, my Service Advisor, Junior Charlotte, went the extra mile to ensure all work was done to my satisfaction and went over all the work performed. He was especially attentive, when he learned my wife and I were leaving for a cross-country trip in our GV80 and made sure all the fluid levels had been topped off. Great service here always!
I highly recommend this dealership and especially the Service Dept to anyone considering a trade. By all means, check out the GV80; best SUV we’ve ever owned (former MB GLE and Audi Q7 owner)!
TONY D C., Fixed Operations Director from Genesis Of Elizabethtown responded on 02/08/2022 06:33 AM

Ronald,
Thank you taking the time to complete your survey. your feedback is very important to us. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


JR
gravatar
Janice R.
Bowling Green, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
10
Category: Service
Exceptional Service
As always your service department is above exceptional! You make our family feel like a part of your family whenever we’ve had issues or questions concerning our vehicles.
The technicians are always very professional and attentive. Your staff truly care about their customers!

TF
gravatar
Theresa F.
Elizabethtown, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customerVerified Customer
10
Category: Service
Excellent services!!
So this was my first oil change on my new genesis GV 80. I was promptly given an appointment and used the concierge service. To which Mundy, brought my vehicle as stated and on time. They serviced my vehicle the next day and called me when it was ready for pick up. It was very prompt and courteous and I highly recommend Genesis of Elizabethtown!!
TONY D C., Fixed Operations Director from Genesis Of Elizabethtown responded on 09/17/2021 10:35 AM

Theresa,
Thank you for the great score and comments. W e appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


JR
gravatar
Janice R.
Bowling Green, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customerVerified Customer
10
Category: Service
Great service as usual!
Your service department is the best. Always friendly and quick to answer any questions or concerns about our vehicles. Munday is outstanding and makes our visits enjoyable!
We drive 1 1/2 - 2 hrs each way and it’s more than worth it!
TONY D C., Fixed Operations Director from Genesis Of Elizabethtown responded on 09/08/2021 07:27 AM

Janice,
Thank you for the kind comments. We appreciate your business and it is always a pleasure to see you!

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


JP
gravatar
John P.
Hixson, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
verified customerVerified Customer
Category: Service
First class service.
Purchased many vehicles in different states at many different dealers. By far the best experience I've every had.
Recommended
TONY D C., Fixed Operations Director from Genesis Of Elizabethtown responded on 07/27/2021 05:32 AM

John,
Thank you for taking the time to complete your survey and for the great score. We look forward to your next visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


FC
gravatar
Francis C.
Elizabethtown, KY
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2021
verified customerVerified Customer
Category: Service
Courteous, a true desire to be helpful.
Everyone from sales to service did their upmost to accommodate me. Didn’t appear like they had to but that they wanted to. A good environment to feel comfortable with doing business with them.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/04/2021
Category: Service
Good people, good business, but I question the quality for now.
School is out on if I would tell anyone or recommend a Genesis. Don’t want to embarrass myself and have people thinking I make a mistake in buying the car.
Recommended
TONY D C., Fixed Operations Director from Genesis Of Elizabethtown responded on 02/05/2021 01:01 PM

Francis,
Thank you for taking the time to write your review. We appreciate your business and detailed feedback. I am sorry for the problems you are experiencing with your vehicle. We are working very closely with the manufacture in an effort to resolve your concern.
We appreciate your patience. If you have any question please feel free to contact me directly.

Thanks,

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

TONY D C., Fixed Operations Director from Genesis Of Elizabethtown responded on 02/08/2021 11:02 AM

Thank you.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


CF
gravatar
Charles F.
Radcliff, KY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/02/2020
verified customerVerified Customer
Category: Service
Great organization to deal with.
Best Genesis dealership in this area.
Recommended
TONY D C., Fixed Operations Director from Genesis Of Elizabethtown responded on 12/04/2020 05:00 AM

Charles,
Thank you for taking the time to complete your survey and for speaking to our service associate yesterday regarding the four star rating. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


KH
gravatar
Kenneth H.
Bowling Green, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
verified customerVerified Customer
Category: Service
Competent setvice.
Friendly and competent service.
Recommended
TONY D C., Fixed Operations Director from Genesis Of Elizabethtown responded on 12/02/2019 07:07 AM

Kenneth,
Thank you for the feedback and the five star rating. We appreciate your business and look forwaed to your next visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520


Displaying all 12 Review
Businesses Near You
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(87 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,384 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(224 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(666 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(148 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.