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Genesis Of Denville

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(30 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
4
Total ReScores
5.0
ReScore Average
84
Net Promoter Score ®

Business Details

Contact
(973) 366-7777
No Business Hours Provided

Business Hours

* No Time Zone Provided
3170 Route 10 Denville, NJ 07834

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
4
Total ReScores
5.0
ReScore Average
84
Net Promoter Score ®

Business Details

Contact
(973) 366-7777
No Business Hours Provided

Business Hours

* No Time Zone Provided
3170 Route 10 Denville, NJ 07834

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
84
Net Promoter Score ®

Business Details

Contact
(973) 366-7777
No Business Hours Provided

Business Hours

* No Time Zone Provided
3170 Route 10 Denville, NJ 07834

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
84
Net Promoter Score ®

Business Details

Contact
(973) 366-7777
No Business Hours Provided

Business Hours

* No Time Zone Provided
3170 Route 10 Denville, NJ 07834

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
84
Net Promoter Score ®

Business Details

Contact
(973) 366-7777
No Business Hours Provided

Business Hours

* No Time Zone Provided
3170 Route 10 Denville, NJ 07834
All Departments' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(30 Reviews)

TC
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Tom C.
Whippany, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2024
10
Category: Service
Excellent Service
I brought my GV70 to Genesis of Denville for service and the entire experience was excellent from start to finish
Started with talking to Mario on the phone that works in the service department
Mario was very professional on the phone and set up my appointment
Brought the car in at 8am and it was ready by 11am Mario called me to let me know car was ready for pick up
Picked up the car and was returned very clean inside and outside including tires
Mario understands great customer service
Genesis of Wayne needs to take a trip to Denville so they can get trained in how to treat a customer

Mario, thanks again
Tom

TT
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Theo T.
Jersey City, NJ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/28/2023
0
Category: Sales
Sloppy and disorganized
What a messy and poorly run establishment. Here’s the rundown.

5:30pm We called ahead and reserved a time to check out Genesis, for the first time.

6:00pm Upon arrival, we checked in and let them know the 3 models of interest (3 is important here). Waited too long for the salesman to bring the first vehicle, only to come back empty handed.

6:30pm He then asked us to walk to the car, which he could not remove because it was wedged between other cars for which he didn’t have keys. We asked about the other models of interest but he said they were parked in lot 15 min away and he couldn’t show them.

The manager actually greeted us upon arrival, apparently unaware that there were no cars available to show, and then had no answer for why we wasted our time when we could easily have been notified at multiple steps along the way that there were no vehicles for test drives.

We went to North Plainfield instead for a much better experience all around. Please spare yourself the trip to this disorganized mess and find a better dealer because the cars are actually really nice and well made (once you have the opportunity to actually drive one.)

LB
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Ljubomir B.
Staten Island, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customerVerified Customer
10
Category: Sales
Excellent experience with Genesis of Denville
I was initially contacted by Nicole after I conducted an online vehicle search. I gave her my requested vehicle specifications. She acknowledged that they had several vehicles that fit my criteria, but the cars already had holds on them via deposits. A few days later Nicole called and indicated one of the vehicles became available. Subsequently, I spoke to Jay. We reviewed the details and vehicle specifications to ensure the vehicle had all the features I wanted. Jay was extremely accommodating and transparent about price negotiations and the sales process. My wife and I visited the dealership to review the vehicle. The vehicle was exactly as described and we settled on the price. There were no extras or hidden fees in the purchase order and the process was very transparent. We completed the sales process with Jose. It ran very smoothly and Jose answered any questions I brought up. Lastly, Max completed the vehicle delivery with a thorough explanation of the features and functions of the vehicle.Max was very patient and indulgent as I had many questions about the features he demonstrated. I had an exceptional buying experience. I was extremely satisfied with all aspects of the dealership. Nicole, Jay, Jose and Max, thank you for your efforts to make this a pleasant and stress-free transaction. Vehicle was a GV70, purchased on 01/15/22.

Lou B.
JOSEPH H. from Genesis Of Denville responded on 01/29/2022 12:56 PM

Hello Lou,

Thank you for your amazing review of Sonny & Nicole and for rating Sonny 5 Stars!  We value your business, if we can assist you either with your current vehicle or with a future vehicle, please reach out to us @ 973-366-7777.

Respectfully,

Jay Hakim │ Customer Experience Manager
jhakim@townehyundai.com
(973) 366-7777 Ext 260


PM
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Patrick M.
Bay Shore, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
10
Category: Sales
Perfect Transaction at Genesis of Denville!!
I made my deal over the phone at MSRP on Nov. 22 with Nicole Andes of Genesis of Denville in New Jersey. This was after being informed that the Cardiff Green/Obsidian Black 2.5T GV70 Advanced that I wanted was scheduled to arrive at the dealership on Dec. 8th which it did. As I lived in a different state, I waited until Sat. Dec. 11th to drive there, trade in my car and pick up my GV70. All of the paperwork (Title, Lien release, insurance information, drivers license, numerous photos of vehicle I was trading in so condition could be evaluated, etc.) was done prior to pickup through internet and fax with Nicole and Sonny Bulak, my ace salesman who made the transaction very easy and trouble free.
So, we drove to and picked up the GV70 on Saturday 12/11 at Genesis of Denville and everything was trouble free. If you call there, ask for Nicole Andes and Sonny Bulak. I have probably bought at least 15 new vehicles during my lifetime and this purchase was the easiest, most pleasant experience I have had due to working with this dealership and especially Nicole and Sonny as most of the transaction was over the internet and phone due to me living in another state. Sonny gave me a thorough review of the car's features and set up all the safety features of the vehicle (blind spot assist, safe exit assist, smart cruise control, parking collision avoidance-rear, etc.) before we were to leave. After the sale was done, Nicole even asked that we call her when we arrived home so that she knew that we got home safely as it was raining pretty hard when we left the dealership. Who does that in this day and age?
This was the first time I ever bought a vehicle from another state or even thought about it. This dealership and the people working there made it an easy and smooth transaction. Whoever runs this place is doing a great job. Love my GV70!
JOSEPH H. from Genesis Of Denville responded on 12/23/2021 08:54 AM

Hello Patrick,

Thank you for your amazing review of Sonny & Nicole and for rating Sonny 5 Stars!  We value your business, if we can assist you either with your current vehicle or with a future vehicle, please reach out to us @ 973-366-7777.

Respectfully,

Jay Hakim │ Customer Experience Manager
jhakim@townehyundai.com
(973) 366-7777 Ext 260


MV
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Mark V.
Flanders, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customerVerified Customer
10
Category: Sales
G70
I had a awesome experience at this dealership. Max was an excellent and knowledgable salesperson. I would definitely recommend him to a friend.
JOSEPH H. from Genesis Of Denville responded on 11/22/2021 08:49 AM

Hello Mark,

Thank you for rating Max 5 Stars!  We value your business, if we can assist you either with your current vehicle or with a future vehicle, please reach out to us @ 973-366-7777.

Respectfully,

Jay Hakim │ Customer Experience Manager
jhakim@townehyundai.com
(973) 366-7777 Ext 260


LT
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Luisa T.
West Orange, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
verified customerVerified Customer
10
Category: Sales
Returning client
Great sales person Fred O .
JOSEPH H. from Genesis Of Denville responded on 10/21/2021 02:42 PM

Hello Luisa,

Thank you for rating Matt 5 Stars!  We value your business, if we can assist you either with your current vehicle or with a future vehicle, please reach out to us @ 973-366-7777.

Respectfully,

Jay Hakim │ Customer Experience Manager
jhakim@townehyundai.com
(973) 366-7777 Ext 260


CS
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Christine S.
Rockaway, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customerVerified Customer
9
Category: Sales
GV70
Sales process was not painful at all which made the decision easier!!!!
JOSEPH H. from Genesis Of Denville responded on 10/21/2021 02:41 PM

Hello Christine,

Thank you for rating Claudio 5 Stars!  We value your business, if we can assist you either with your current vehicle or with a future vehicle, please reach out to us @ 973-366-7777.

Respectfully,

Jay Hakim │ Customer Experience Manager
jhakim@townehyundai.com
(973) 366-7777 Ext 260


PA
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Philip A.
Randolph, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customerVerified Customer
10
Category: Sales
Sales People
Everything was great from the assistants setting up for the test drive and our salesman Joe I
was perfect and the deal was smooth and fast.
JOSEPH H. from Genesis Of Denville responded on 09/16/2021 12:26 PM

Hello Philip,

Thank you for your 5-Star rating of Joe!  We value your business, if we can assist you either with your current vehicle or with a future vehicle, please reach out to us @ 973-366-7777.

Respectfully,

Jay Hakim │ Customer Experience Manager
jhakim@townehyundai.com
(973) 366-7777 Ext 260


RP
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Robert P.
Boonton, NJ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2021
verified customerVerified Customer
9
Category: Sales
Sales person
We worked with Peter Ibrahim. He was very courteous and accommodating. His follow up was prompt. It was a real pleasure working with Peter.
JOSEPH H. from Genesis Of Denville responded on 09/03/2021 01:04 PM

Hello Rob,

Thank you for your 5-Star rating of Peter!  We value your business, if we can assist you either with your current vehicle or with a future vehicle, please reach out to us @ 973-366-7777.

Respectfully,

Jay Hakim │ Customer Experience Manager
jhakim@townehyundai.com
(973) 366-7777 Ext 260


KH
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Kenneth H.
Pennsburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
verified customerVerified Customer
10
Category: Sales
From start to finish my experience was fantastic
I’ve brought several new vehicles and this was the best experience hands down.
JOSEPH H. from Genesis Of Denville responded on 09/03/2021 01:01 PM

Hello Ken,

Thank you for your 5-Star rating of Matt!  We value your business, if we can assist you either with your current vehicle or with a future vehicle, please reach out to us @ 973-366-7777.

Respectfully,

Jay Hakim │ Customer Experience Manager
jhakim@townehyundai.com
(973) 366-7777 Ext 260


MM
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Michael M.
Boonton, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
verified customerVerified Customer
10
Category: Sales
Outstanding sales person.
Our sales person, Jose, was a true professional, a rare find in the auto sales business. He did everything to make us feel we were the customer and he was there to do what he could to make the deal. He gave us outstanding service.
JOSEPH H. from Genesis Of Denville responded on 08/30/2021 04:19 PM

Hello Mr. Maher,

Thank you for your 5-Star rating of Jose Matos!  We value your business, if we can assist you either with your current vehicle or with a future vehicle, please reach out to us @ 973-366-7777.

Respectfully,

Jay Hakim │ Customer Experience Manager
jhakim@townehyundai.com
(973) 366-7777 Ext 260

JOSEPH H. from Genesis Of Denville responded on 08/30/2021 04:20 PM

Hello Michael,

Thank you for your 5-Star rating of Jose Matos!  We value your business, if we can assist you either with your current vehicle or with a future vehicle, please reach out to us @ 973-366-7777.

Respectfully,

Jay Hakim │ Customer Experience Manager
jhakim@townehyundai.com
(973) 366-7777 Ext 260


PM
gravatar
Patrick M.
Basking Ridge, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2021
verified customerVerified Customer
Category: Sales
Great car and great service
Okay, my only complaint. They made me put on a mask even though I got my shots 4 months ago. This is against the CDC guidelines. I really like my GV80 and the people there are super nice
Recommended
JOSEPH H. from Genesis Of Denville responded on 06/21/2021 12:45 PM

Hello Patric,

Thank you for your 5-Star rating!  We value your business, if we can assist you either with your current vehicle or with a future vehicle, please reach out to us @ 973-366-7777.

Respectfully,

Jay Hakim │ Customer Experience Manager
jhakim@townehyundai.com
(973) 366-7777 Ext 260


DB
gravatar
Dane B.
Denville, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customerVerified Customer
Category: Sales
Great salespeople
Great dealership with salespeople who know there products in and out. Joe is one of the best there is there.
Recommended
JOSEPH H. from Genesis Of Denville responded on 06/12/2021 11:06 AM

Hello Dane,

Thank you for your 5-Star rating!  We value your business, if we can assist you either with your current vehicle or with a future vehicle, please reach out to us @ 973-366-7777.

Respectfully,

Jay Hakim │ Customer Experience Manager
(973) 366-7777 Ext 260


TE
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Thomas E.
Lords Valley, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
verified customerVerified Customer
Category: Sales
How it should be
Excellent sales and financing experience. Not rushed or pressured. Great communication.
Recommended
JOSEPH H. from Genesis Of Denville responded on 04/06/2021 10:11 AM

Hello Tom,

Thank you for your 5-Star rating & review!  We value your business, if we can assist you either with your current vehicle or with a future vehicle, please reach out to us @ 973-366-7777.

Respectfully,

Jay Hakim │ Customer Experience Manager
jhakim@townehyundai.com
(973) 366-7777 Ext 260


EH
gravatar
Edward H.
Mahopac, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2021
verified customerVerified Customer
Category: Sales
Great customer service
Highly recommend buying a car from here. Great team of people
Recommended
JOSEPH H. from Genesis Of Denville responded on 03/08/2021 12:03 PM

Hello Mr. Heitmann,

Thank you for your fantastic 5-Star review of Matt!  We value your business at Genesis of Denville, if we can assist you either with your current vehicle or with a future vehicle, please reach out to us @ 973-366-7777.

Respectfully,

Jay Hakim │ Customer Experience Manager
jhakim@townehyundai.com
(973) 366-7777 Ext 260


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