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SureCritic / Genesis Of Cocoa
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Genesis Of Cocoa

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(24 Reviews)
94
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Score Details

5 stars
84%
4 stars
12%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
6
Total ReScores™
5.0
ReScore™ Average
94
Net Promoter Score ®

Business Details

Categories
Contact
(321) 631-2444
No Business Hours Provided

Business Hours

* No Time Zone Provided
1825 State Road 520 Cocoa, FL 32926
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Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(24 Reviews)
Write a Review
Recent Reviews
Verified Customer
FL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
verified customerVerified Customer
10
Category: Service
Good organization
We now drive our third Genesis 80 and am very happy with this car. Our being at the aged stage of our lives this is likely our last car. However, we meet many Genesis owners and we share our opinions about Genesis. Just a week ago we met a couple with a 2010 Genesis 80 and their car was still beautiful. We had only a few complaints about the 2013 vehicle; we dislike the open roof and the GPS system is unsat. While the GPS system in the 2017 model is not much better, we use WAYS. Also, the only recall we've had in the Genesis is the chip replacement last year. That was corrected very professionally. My friends all hade major recall items in the various high brand models of their vehicles.
BARBARA J C. from Genesis Of Cocoa responded on 11/25/2021 01:50 PM

Hello,
  Our team and I truly appreciate you taking the time on the busy holiday to share your feedback of your previous service visit. Customer feedback is very important to Cocoa Hyundai as it helps to improve service for everyone of our customers. Thank you, for your valuable business and I will be in contact with you on Monday regarding the concern of no valet service provided to you for your future maintenance visits. 

Have A Nice Weekend!
Barbara Cherry
Customer Relations
(321)631-2444

Verified Customer
Merritt Island, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
verified customerVerified Customer
Category: Service
As always we had a plesant experience.
Our needs are always taken care of in a timely manner.
Recommended
BARBARA J C. from Genesis Of Cocoa responded on 07/08/2021 04:09 AM

Hello,
  Our team and I truly appreciate you taking your valuable time to complete our review of our service department. It is because of the loyalty of our customers that we are able to continue to provide excellent service. We appreciate your business and look forward to serving you in the future with another (5-star) service experience here @ Cocoa Hyundai!

Barbara Cherry
Customer Relations
(321)631-2444

TJ
gravatar
Thomas J.
Rockledge, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2021
verified customerVerified Customer
Category: Service
Yes
Yes
Recommended
BARBARA J C. from Genesis Of Cocoa responded on 06/22/2021 04:35 AM

Hello, Thomas,
  Our team and I truly appreciate your fantastic review of your previous service visit! Customer satisfaction is very important to Cocoa Hyundai and I am pleased to hear that George took such good care of you and your Hyundai. Thank you for your business and we look forward to meeting your expectations at a future maintenance visit.

Have A Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444

DH
gravatar
Danny H.
Cocoa, FL
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
verified customerVerified Customer
Category: Service
Vehicle maintenance
Friendly, professional, helpful
Recommended
BARBARA J C. from Genesis Of Cocoa responded on 05/14/2021 07:10 AM

Thank you, Danny, for your business and great review of your previous service visit. It's always great to hear how well our staff is doing here @ Cocoa Hyundai and I am happy that Cortney and our service team provided you with an excellent service experience. Again, thank you, for the opportunity to have earned your business and we look forward to maintaining that level of service, every time we have the pleasure to service you with your automotive needs.

Have A Nice Weekend!
Barbara Cherry
Customer Relations
(321)631-2444

ZL
gravatar
Zakaria L.
Melbourne, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
verified customerVerified Customer
Category: Service
Amazing service
I never had an easier and faster oil and tire rotation done until I went to Cocoa Genesis.
Thank you for being extremely professional and courteous. I strongly recommend this dealership:)
Recommended
BARBARA J C. from Genesis Of Cocoa responded on 04/18/2021 05:34 AM

Thank you, Zakaria, for the choosing Cocoa Hyundai for your automotive needs and for the great review of our service department. I am pleased to hear that George and our team provided you with an excellent service experience and we hope to meet or even exceed your expectations at a future maintenance visit!

Have A Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444

EB
gravatar
Edwin B.
FL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2021
verified customerVerified Customer
Category: Service
Good organization
Not a complaint, but a recommendation: Surveys are too long. I suggest revision. Same points repeated too often.
Recommended
BARBARA J C. from Genesis Of Cocoa responded on 01/02/2021 01:39 PM

Thank you, Edwin, for the excellent review of your most recent maintenance visit. It is always great to hear how well our staff is doing at our dealership and I am happy to hear that our team provided you with a positive experience. thank you, for your valuable business and I will be sure to pass along your feedback regarding our surveys to our District Manager.

Have A Nice Weekend!
Barbara Cherry
Customer Relations
(321)631-2444

Verified Customer
Merritt Island, FL
2018 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020
verified customerVerified Customer
Category: Service
As always we had a plesant experience.
We have always gotten good service and the staff is most helpful. The turnaround is fast.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/02/2020
Category: Service
It's clean.
The only comment I would make, the person waiting on us was thorough. I was disappointed she wore her mask below the nose.
Recommended
BARBARA J C. from Genesis Of Cocoa responded on 12/03/2020 04:40 AM

Thank you, for taking the time to complete our review and provide us with your feedback of your most recent service visit. Customer feedback is very important to Cocoa Hyundai and all in all, I am pleased to hear that Morgan provide you with a positive service experience. We appreciate your business and look forward to assisting you in the future!

Barbara Cherry
Customer Relations
(321)631-2444

Verified Customer
Rockledge, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020
verified customerVerified Customer
Category: Service
Genesis G80 valet service
very convenient
Recommended
BARBARA J C. from Genesis Of Cocoa responded on 10/11/2020 09:16 AM

Thank you, for the outstanding review of our service department! Customer satisfactions is very important to Cocoa Hyundai and I am pleased to hear that Mark and our team took excellent care of you and your Genesis! Again, thank you for the opportunity to have earned your business and when you are due for your next routine maintenance visit, please do not hesitate to call.

Have A Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444

DH
gravatar
Danny H.
Cocoa, FL
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2020
verified customerVerified Customer
Category: Service
Maintenance Service
Convenient location, friendly, professional staff, service done in a timely manner
Recommended
BARBARA J C. from Genesis Of Cocoa responded on 09/04/2020 02:55 PM

Thank you Danny for the opportunity to have earned your business and for sharing your experience of your most recent service visit. Each day our entire team strives for (five-star) service and continuously improve however we can. When surveys like yours come through, we are all personally satisfied that our efforts are meaningful! Again, thank you for being our customer and we look forward to seeing you in the future, here @ Cocoa Hyundai.

Have A Nice Holiday Weekend!
Barbara Cherry
Customer Relations
(321)631-2444

WS
gravatar
Walter S.
Titusville, FL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
verified customerVerified Customer
Category: Service
great service
Cocoa Hyundai has the best service department
Recommended
BARBARA J C. from Genesis Of Cocoa responded on 09/02/2020 05:00 AM

Thank you Walter for the outstanding review of your most recent service visit! Our customers feedback is very important to Cocoa Hyundai and I a very happy that George and our team provided you with a great service experience. Again, thank you for the opportunity to have earned your business and we look forward to assisting you at another routine maintenance visit.

Barbara Cherry
Customer Relations
(321)631-2444

SL
gravatar
Susan L.
Cape Canaveral, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2020
verified customerVerified Customer
Category: Service
The people, and of course the Genesis
A pleasant experience, as always
Recommended
BARBARA J C. from Genesis Of Cocoa responded on 08/27/2020 04:46 AM

Hello Susan,
  Thank you for the opportunity to have earned your business and for the outstanding review of your most recent service visit. Our team here @ Cocoa Hyundai strives to complete service promptly and efficiently for everyone of our customers and I am pleased to hear that you had a positive experience at our dealership. Again, thank you for being our customer and we look forward to meeting or even exceeding your expectations at a future maintenance visit!

Have A Nice Day and Stay Safe!
Barbara Cherry
Customer Relations
(321)631-2444

JP
gravatar
Joseph P.
Melbourne, FL
2019 Genesis G70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2020
verified customerVerified Customer
Category: Service
Owner
No comment
Not Recommended
BARBARA J C. from Genesis Of Cocoa responded on 08/04/2020 05:40 AM

Thank you Joseph for taking the time to complete our review and bring your concerns to my attention. Cocoa Hyundai strives to give each and every customer a five star experience and I apologize that we did not meet our goal. If I could please have a few minutes of your time to speak with you regarding your issues with our service department, I would appreciate it.

Barbara Cherry
Customer Relations
(321)631-2444

Verified Customer
Satellite Beach, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2020
verified customerVerified Customer
Category: Service
great service
great service
Recommended
BARBARA J C. from Genesis Of Cocoa responded on 08/03/2020 08:21 AM

Thank you for your valuable business and taking the time complete our review of our Cocoa Hyundai five star service department. It is because of the loyalty of our customers that we able to continue to provide great service and I am happy that you are satisfied with our dealership. Again, thank you for your business and we really appreciate you being part of the Cocoa Hyundai family, hopefully for a long time to come.

Have A Nice Day!
Barbara Cherry
Customer Relations
(321)631-2444

EB
gravatar
Edwin B.
FL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
verified customerVerified Customer
Category: Service
Totally friendly and competent.
Our 2017 Genesis G-80 is our third Genesis purchased from Cocoa Genesis. The car, today, looks like new.
Recommended
BARBARA J C. from Genesis Of Cocoa responded on 07/24/2020 06:20 AM

Hello Edwin,
  We cannot thank you enough for taking the time to write this outstanding review of our service department! Each day we strive for five star service and continuously improve however we can, when surveys like yours come through we are all personally satisfied that our efforts are meaningful. Again, thank you for being our customer and we really appreciate you being part of the Cocoa Hyundai family, hopefully for a long time to come.

Have A Nice Weekend!
Barbara Cherry
Customer Relations
(321)631-2444

JM
gravatar
John M.
Rockledge, FL
2020 Genesis G70
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020
verified customerVerified Customer
Category: Service
Correct original review to excellent.
George has always given me the top service. Material conditions will require another visit, but delays are to be expected. George did not in any manner deserve a low mark. Please set the record straight as outstanding service.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2020
Category: Service
Maintenance not completed.
Should not take long to get cable.
Recommended
BARBARA J C. from Genesis Of Cocoa responded on 05/23/2020 10:25 AM

Thank you John for taking the time to complete our review and bringing your concerns to my attention! I apologize that we were not able to repair your Hyundai in once visit to our dealership. If I could please have a few minutes of your time to speak with your regarding your issue with your Hyundai, I would appreciate it.

Have A Nice Holdiay Weekend!
Barbara Cherry
Customer Relations
(321)631-2444

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