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Genesis Of Central Florida

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(46 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores
5.0
ReScore Average
86
Net Promoter Score ®

Business Details

Categories
Contact
(407) 554-7900
No Business Hours Provided

Business Hours

* No Time Zone Provided
17325 E. Highway 50 Clermont, FL 34711
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(46 Reviews)

DM
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Dennis M.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customerVerified Customer
10
Category: Service
Great service department
I am so glad i have this local dealer at my beck and call for my Genesis.

BW
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Brian W.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
10
Category: Service
Prompt attention and courtesy for unplanned, urgent repair.
On Saturday, 1/29/22 I discovered a MAJOR oil leak on my G70 Sport Edition while driving. Fortunately, I was able to get the car parked and the engine turned off before all the oil drained out of the engine. I had the car towed to the Central Florid dealership, but they only do oil changes on Saturday, so I knew it would be Monday before they could look at it. No call on Monday so I stopped by Tuesday morning at 7:30AM when they opened.

The good news, for some unknown reason the oil filter gasket ruptured, which is what caused the leak. The engine was checked for damage, cleaned and the oil and filter changed. I was very relieved to learn that there was no engine damage, I knew I need to get the car parked and the engine turned off ASAP.

When I got my car I inspected the underbody and found that the techs had missed cleaning some of the spilled oil further back on the frame and the underbody panels. The car was immediately taken back into the service bay and Joe and the techs promptly remedied the issue.

Throughout the entire process I was treated with respect, courtesy and understanding by Haley, Joe and Cesar. They all understood my concern when I first brought the car in, because this is not something that happens often. It could have been a major mechanical failure.

The concern they showed and how they cared for me and my G70 was exactly as I would have expected. A special thanks to Joe for making my issue a priority, as it should have been, and for giving me his complete attention even though his phone was ringing off the hook. I know he had a hundred other customers wanting to speak to him, but I never once felt like I was an inconvenience to him, or any other staff, even though this was an unscheduled service, that only added to their already very busy schedule.

Kudos and sincere appreciation for Cesar, Joe, Haley and the techs that worked on my car. I am super happy all is well and glad to be driving my G70 again.

JL
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Julianna L.
Orlando, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/07/2022
verified customerVerified Customer
5
Category: Service
Not happy to be charged upfront for headlamp and labor to just order headlamp without further information
Routine maintenance was done well. Not good customer service for a luxury brand to charge upfront for parts and labor that have not been done. When I called 3 weeks later, there is no information as to when the headlamp will be in or when it can be replaced.
Cesar M., Service Director from Genesis Of Central Florida responded on 01/10/2022 04:49 AM

Thank you for taking the time to fill out our survey, we apologize we did not meet your expectations. We value and appreciate you as a customer and hope that on your next visit we can meet your expectations.

Cesar Marquez
Service Director

HYUNDAI OF CENTRAL FLORIDA
17325 East Highway 50
Clermont, FL 34711
407-554-7900
cmarquez@hyundaicfl.com

ET
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Edward T.
Winter Garden, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
10
Category: Service
Excellent, quick and courteous service
The outstanding service visit started with the service writer who was courteous, professional and honest. He set the tone for the visit.. The facility was spotless clean and comfortable for me to work while I waited for my Genesis to be serviced.
HALEY G R. from Genesis Of Central Florida responded on 02/03/2022 12:31 PM

Thanks for taking the time to share this feedback about your recent visit.

We are happy to hear that Joe was able to help you. Please don't hesitate to reach out to us if there's anything more we can do!

HALEY ROYAL
HYUNDAI OF CENTRAL FLORIDA
17325 East Highway 50
Clermont, FL 34711
407-554-7900

TM
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Timothy M.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2021
verified customerVerified Customer
10
Category: Service
Outstanding Service
Most professional service I have ever experienced at an automotive service center.

CL
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Cecil L.
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customerVerified Customer
9
Category: Service
Exceptional
Great Staff, great service. Only deficit is quality of beverages and lack of snacks.
Genesis is a wonderful luxury vehicle but suffers from the support provided by dealers!

DM
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Dennis M.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
verified customerVerified Customer
10
Category: Service
Great service
Great service. I would recommend this store.

FB
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Forst B.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
verified customerVerified Customer
10
Category: Service
Service
Good service
HALEY G R. from Genesis Of Central Florida responded on 10/28/2021 10:36 AM

 

Thank you for taking time to fill out our survey. We are thrilled to know that you had a great experience with us, and we can't wait to work on your car next time. 
Have a great day!

HALEY ROYAL
HYUNDAI OF CENTRAL FLORIDA
17325 East Highway 50
Clermont, FL 34711
407-554-7900

Verified Customer
Clermont, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2021
verified customerVerified Customer
9
Category: Service
Service feedback
Overall Genesis service is easy. Valet is so convenient. All service was completed quickly (within a day) although I didn’t receive a call about the service until after all was done. So if I had any items I wanted to have checked or fixed it would have been missed. Only minus area I have is that the car does not get cleaned in or out.
Cesar M., Service Director from Genesis Of Central Florida responded on 08/18/2021 02:10 PM

Thank you for taking the time to fill out our survey, we apologize we did not meet your expectations. We value and appreciate you as a customer and hope that on your next visit we can meet your expectations.

Cesar Marquez
Service Director

HYUNDAI OF CENTRAL FLORIDA
17325 East Highway 50
Clermont, FL 34711
407-554-7900
cmarquez@hyundaicfl.com

RB
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Rosalind B.
Davenport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
verified customerVerified Customer
Category: Service
customer service
service team makes customers feel like there important and care about there needs. Great experience to be a hyundai owner.
Recommended
HALEY G R. from Genesis Of Central Florida responded on 06/08/2021 07:14 AM

Thank you for taking the time to fill out this survey and share this feedback,

 

We are very happy to hear that Jason was able to take great care of you and your vehicle. Please do not hesitate to reach out if you have any questions.

HALEY ROYAL
HYUNDAI OF CENTRAL FLORIDA
17325 East Highway 50
Clermont, FL 34711
407-554-7900

MR
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Manheim R.
Ocoee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
verified customerVerified Customer
Category: Service
great service
all around great service
Recommended
HALEY G R. from Genesis Of Central Florida responded on 06/08/2021 07:13 AM

 

So happy that we were able to get everything taken care for you. If there is anything, we can do for you in the future please let us know

HALEY ROYAL
HYUNDAI OF CENTRAL FLORIDA
17325 East Highway 50
Clermont, FL 34711
407-554-7900

Verified Customer
Ocoee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
verified customerVerified Customer
Category: Service
great service
best overall service team
Recommended

ER
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Earl R.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2021
verified customerVerified Customer
Category: Service
Professionalism of the service department
Every one made sure I was happy with the results
Recommended

MR
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Manheim R.
Ocoee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
verified customerVerified Customer
Category: Service
overall service
overall great service
Not Recommended

LN
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Laura N.
Clermont, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
verified customerVerified Customer
Category: Service
People are awesome. Customer service phone system needs attention.
See on previous feedback screen concerning the difficulty of getting through via phone
Recommended

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