My service at Genesis of Bowie has been unsatisfactory due to the manner in which they assist the customers who come in for service opposed to the ones on the telephone. I have waited over 10 minutes while they address persons on the phone. I made and appointment for service; but was asked to return in 2 days for service, which was not acceptable; therefore, I was given a Lyft ride home.
RICHARD B S., SERVICE DIRECTOR from Genesis Of Bowie responded on 03/07/2022 06:13 AM
We will contact you to address the conerns that resulted in the low score we recieved
Brian Smith Service Director 301-249-4227 Brian.Smith@Ourismanautomotive.com
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
