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SureCritic / Genesis Of Algonquin
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Genesis Of Algonquin

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(32 Reviews)
94
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Score Details

5 stars
93%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
1
Total ReScores™
5.0
ReScore™ Average
94
Net Promoter Score ®

Business Details

Categories
Contact
(847) 854-6700
No Business Hours Provided

Business Hours

* No Time Zone Provided
771 S Randall Road Algonquin, IL 60102
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Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(32 Reviews)
Write a Review
Recent Reviews
CO
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Christine O.
Palatine, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
verified customerVerified Customer
10
Category: Service
Still the Best Service Department I've Been To
I'm always greeted by the service advisor, Patti. She's friendly and listens to my requests. I purchased my vehicle in another state and I'm still treated like family. They never give me a hard time when I bring my own synthetic oil in for an oil change.
KAYLA C M., Customer Service from Genesis Of Algonquin responded on 12/06/2021 01:03 PM

Thank you for the 5 stars! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
JP
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John P.
Chicago, IL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customerVerified Customer
10
Category: Service
the best
Living up to it reputation for quality
KAYLA C M., Customer Service from Genesis Of Algonquin responded on 11/30/2021 10:16 AM


Thank you for the 5 stars! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
Verified Customer
Algonquin, IL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2021
verified customerVerified Customer
8
Category: Service
Recall RepaIr Genesis
Genesis Recall repair warranty
KAYLA C M., Customer Service from Genesis Of Algonquin responded on 10/18/2021 05:34 AM


Thank you for the 5 stars! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
SC
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Steve C.
Elgin, IL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Category: Service
Highly satisfied!
Service department representative did a great job scheduling my needs.
Recommended
KAYLA C M., Customer Service from Genesis Of Algonquin responded on 08/04/2021 01:05 PM


Thank you for the 5 stars! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
JP
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John P.
Chicago, IL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
verified customerVerified Customer
Category: Service
quality
everything about the Genesis dealership is quality
Recommended
KAYLA C M., Customer Service from Genesis Of Algonquin responded on 06/02/2021 10:47 AM

Thank you for the 5 stars! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
BH
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Bronwyn H.
Sleepy Hollow, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
verified customerVerified Customer
Category: Service
Exceptional service
Friendly customer focused service the moment you walk in the door ! Using the valet service for my Genesis has been a real plus especially during the pandemic !
Recommended
KAYLA C M., Customer Service from Genesis Of Algonquin responded on 05/10/2021 08:46 AM

Thank you for the 5 stars! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
SC
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Steve C.
Elgin, IL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
verified customerVerified Customer
Category: Service
Highly satisfied
I love my Genesis. Service is great.
Recommended
KAYLA C M., Customer Service from Genesis Of Algonquin responded on 03/04/2021 05:41 AM

Thank you for the 5 stars! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
WT
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Wieslawa T.
Bartlett, IL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021
verified customerVerified Customer
Category: Service
Great job
Patty is the best!
Recommended
KAYLA C M., Customer Service from Genesis Of Algonquin responded on 02/25/2021 05:07 AM

Thank you for the 5 stars! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
RW
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Robert W.
Wauconda, IL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021
verified customerVerified Customer
Category: Service
Customer Service
Everyone i had the pleasure of working with was exceptional in all aspects of customer care and satisfaction. Great Dealership
Recommended
KAYLA C M., Customer Service from Genesis Of Algonquin responded on 02/10/2021 11:48 AM

Thank you for the 5 stars! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
DR
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Donald R.
Algonquin, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2021
verified customerVerified Customer
Category: Service
Another great experience
Patty swiftly set up the valet service pickup. Whomever took care of the detailing did an impeccable job.
Recommended
KAYLA C M., Customer Service from Genesis Of Algonquin responded on 02/10/2021 11:51 AM

Thank you for the 5 stars! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
Verified Customer
Lake Geneva, WI
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/26/2020
verified customerVerified Customer
Category: Service
G80 Sport fix
Great place to get you Genesis servied and fixed.
Recommended
KAYLA C M., Customer Service from Genesis Of Algonquin responded on 12/30/2020 11:12 AM

Thank you for letting us service your vehicle it is our pleasure. Your feedback is very valuable to our dealership.

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
JC
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John C.
Barrington, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
verified customerVerified Customer
Category: Service
Works to make the customer satisfied.
Friendly and very attentive to detail related to service request!
Recommended
KAYLA C M., Customer Service from Genesis Of Algonquin responded on 12/30/2020 11:13 AM


Thank you for the 5 stars! We appreciate your feedback and look forward to seeing you in the future!

Happy Holidays! 

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
DR
gravatar
Donald R.
Algonquin, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020
verified customerVerified Customer
Category: Service
Superb Customer Service
Always helpful staff, timely service, and the detailing of the vehicle before I get it is wonderful.
Recommended
KAYLA C M., Customer Service from Genesis Of Algonquin responded on 12/30/2020 11:13 AM


Thank you for the 5 stars! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
CO
gravatar
Christine O.
Palatine, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
verified customerVerified Customer
Category: Service
Best Service Department in the Area
Always a positive experience when I drop off my vehicle for an oil change. Techs are careful and I'm never questioned when I bring my own synthetic oil. They even returned the rest of the unused quart.
Recommended
KAYLA C M., Customer Service from Genesis Of Algonquin responded on 12/30/2020 11:13 AM


Thank you for the 5 stars! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
JP
gravatar
John P.
Chicago, IL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
verified customerVerified Customer
Category: Service
Quality Dealership
seamless, professional service
Recommended
KAYLA C M., Customer Service from Genesis Of Algonquin responded on 12/30/2020 11:13 AM


Thank you for the 5 stars! We appreciate your feedback and look forward to seeing you in the future!

Kayla Muehleman
Customer Service
KaylaM@RosenCars.com
(847) 854-6700
Displaying Review 1 - 15 of 32 in total
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