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Galles Chevrolet

Average Score
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(74 Reviews)
-27
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-27
Net Promoter Score ®

Business Details

About

We're a family-owned and family-run business and we've served New Mexico families for four generations! We're dedicated and here for you all the way! We're a family-owned and family-run business and we've served New Mexico families for four generations! We're dedicated and here for you all the way!

Categories
Auto Repair, New Car Dealer, Used Car Dealer
Contact
(505) 814-1123
No Business Hours Provided

Business Hours

* Mountain Time (Us & Canada)
1601 Lomas Blvd NE Albuquerque, NM 87102

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-27
Net Promoter Score ®

Business Details

About

We're a family-owned and family-run business and we've served New Mexico families for four generations! We're dedicated and here for you all the way! We're a family-owned and family-run business and we've served New Mexico families for four generations! We're dedicated and here for you all the way!

Categories
Auto Repair, New Car Dealer, Used Car Dealer
Contact
(505) 814-1123
No Business Hours Provided

Business Hours

* Mountain Time (Us & Canada)
1601 Lomas Blvd NE Albuquerque, NM 87102

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-27
Net Promoter Score ®

Business Details

About

We're a family-owned and family-run business and we've served New Mexico families for four generations! We're dedicated and here for you all the way! We're a family-owned and family-run business and we've served New Mexico families for four generations! We're dedicated and here for you all the way!

Categories
Auto Repair, New Car Dealer, Used Car Dealer
Contact
(505) 814-1123
No Business Hours Provided

Business Hours

* Mountain Time (Us & Canada)
1601 Lomas Blvd NE Albuquerque, NM 87102
All Departments' Reviews
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(74 Reviews)

AG
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Adrian G.
Albuquerque, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
10
Category: Sales
Sales
Jon Jon was very professional I appreciate his work ethic .thank you very much

AG
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Adrian G.
Albuquerque, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
10
Category: Sales
Sales
Jon Jon was very professional I appreciate his work ethic .thank you very much

JK
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John K.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2024
10
Category: Sales
My 2023 Hyundai Santa Fe Purchase
Just want to thankj Anthony Cano for his support in helping me buy my New Used Vehicle. He made the process pretty seamless and was a good person to work with. I also wanted to thank Finance Manager - Tracy Solis for making the most Finance part of the Vehicle Purchase easy and pleasant.

TD
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Tom D.
Corrales, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/30/2024
0
Customer Service
Worst customer service I have ever experienced from any company, auto dealer or otherwise.
Called for an appointment and was told to come out THAT DAY. I did. Called the next day to check on my car and they said it would be 7-10 days before they could look at it.
NOBODY EVER SAID THEY WOULD KEEP MY CAR FOR 10 DAYS!!
Spoke to the sales manager. He just tried to speak over me and tell me that's the way it is. No interest in the major inconvenience this has caused.
Who keeps someones car for at least 10 days and doesn't tell you it will be that long before they even look at it? Galles Chevrolet, that's who!!
Save yourself the trouble and find another place to go for service or to purchase a car.
Tom D.

BH
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Bonnie & Jon H.
Albuquerque, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2024
10
Sales Consultant, Jacob Darling
From the start, patient, friendly, searching out the type of vehicle for us. He was knowledgeable on each vehicle and answered all our questions with no pressure on us to buy. We will highly recommend him to any friend who is looking for a used vehicle.

GS
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Garry S.
Santa Fe, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2024
0
Category: Service
Service Manager will not allow for a specific time for servicing a Corvette C8.
It's unfortunate that an out of town customer can't book a specific time for having their car serviced. Not everyone lives in ABQ and can "just drop your car off and pick it up at the end of the day". Residing in Santa Fe and being a cancer patient with daily treatments, I don't have that option, and the service manager is adamant about NOT making an exception.
- Galles: "We’ve provided customers with exceptional servicing experiences that have them coming back for generations."
- Response: Not allowing a customer to schedule a specific time for servicing under special conditions is hardly "exceptional".
- Galles: "... become a part of the Galles Chevrolet legacy."
- Response: Not allowing any flexibility in scheduling the servicing of a car is not much of a "legacy".
* Hope your unwillingness to help out a customer with special needs makes you feel good about yourself, Ken.

GS
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Garry S.
Santa Fe, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2024
0
Category: Service
Service Manager will not allow for a specific time for servicing a Corvette C8.
It's unfortunate that an out of town customer can't book a specific time for having their car serviced. Not everyone lives in ABQ and can "just drop your car off and pick it up at the end of the day". Residing in Santa Fe and being a cancer patient with daily treatments, I don't have that option, and the service manager is adamant about NOT making an exception.
- Galles: "We’ve provided customers with exceptional servicing experiences that have them coming back for generations."
- Response: Not allowing a customer to schedule a specific time for servicing under special conditions is hardly "exceptional".
- Galles: "... become a part of the Galles Chevrolet legacy."
- Response: Not allowing any flexibility in scheduling the servicing of a car is not much of a "legacy".
* Hope your unwillingness to help out a customer with special needs makes you feel good about yourself, Ken.

MN
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Matthew N.
Rio Rancho, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2023
0
Category: Sales
Horrible sales experience - Take your business somewhere else!
Buyer beware! Was interested in purchasing a used 2021 Blazer RS. Test drove and sat down to work out a deal. Sales rep comes back with the breakdown which had a $2,500 addition for SWAT. Told it's a GPS theft deterrent system they put on all of their vehicles because of the high theft rate in Albuquerque and they had cars stolen on their lot. Told Sales Rep I'm not paying for something I don't want that you installed because you have theft problems. Rep gets the Used Car Sales Manager who tells me he's not removing that from the sale and had the never to say "My lot...My rules." No problem - My checkbook...My decision to buy or not. I see one week later - Blazer is still on your lot and I have a new Blazer sitting in my garage from someone else! Don't buy from these clowns.

AA
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Andres A.
Longmont, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/20/2023
0
Category: Sales
Thieves with false online prices
Be aware that they won’t owner their prices here; you will get a $2500 surprise at the end. They put an add (SWAT) on that has been the highest I have seen, and I had bought over 40 cars. Run away. These guys are thieves.

AC
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Adrienne C.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2023
10
Category: Sales
Excellent Service
A few months ago, we purchased a used vehicle from Galles. The car required some unexpected service. We contacted JR and he worked with us to address the issue and make sure all services were done. It is great when everything goes smoothly, but it is even more important when issues are addressed and resolved. Thanks for the great customer service.

MG
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Michelle G.
Albuquerque, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2023
10
Category: Sales
Quality and excellent service
JR. Anthony was very professional and courteous. I recommend everyone buy a vehicle from this man. His staff is also very polite and kind. I would give them higher stars if I could.
Margaret Lindh and Michelle Gonzales ☺️

SM
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Steve M.
Grants, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2023
10
Category: Sales
An easy and pleasant experience!
Thanks to Joey for working hard to make the truck buying experience an easy and pleasant endeavor. All involved in the process were professional, friendly and helpful: Brandon in new car sales; Nicholas in finance; and of course, Joey, who walked me through the entire process.

This is the second vehicle we've purchased from Galles, and these people are the reason why. I would highly recommend.

DM
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D M.
Albuquerque, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/11/2023
0
Bait and switch
They have a 2015 Silverado listed on their site and autotrader for sale that they don't have. I scheduled a test drive 4 days before an appointment, I received multiple emails every day until my appointment. Not once did they tell me that they did not have the vehicle! When I show up for my appointment they still don't say a word to me about the truck not being there. The person who is supposed to be helping me leaves for about 20 minutes then says "well we don't have the truck and we are probably no going to sell it, but I have another truck for you." the truck was almost twice the price! Thank you Galles Chevrolet for wasting my Saturday morning with your bait and switch!!

NS
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Nick S.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2023
10
Category: Sales
Best people you can possibly buy a car from.
I got the pleasure of working with a kid named Joey and he was very helpful and informative down to every miniscule detail. cracked some jokes, talked me through the whole process and just made it extremely enjoyable. Got my dream car for honestly a fair price. Introduced me to one of his managers, I'm pretty sure his name was Brandon, super helpful and took time to explain stuff and talk with Joey and I. All and all, an amazing experience. Hope to do more shopping with this dealership soon.

NS
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Nick S.
Rio Rancho, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2023
10
Category: Sales
Best people you can possibly buy a car from.
I got the pleasure of working with a kid named Joey and he was very helpful and informative down to every miniscule detail. cracked some jokes, talked me through the whole process and just made it extremely enjoyable. Got my dream car for honestly a fair price. Introduced me to one of his managers, I'm pretty sure his name was Brandon, super helpful and took time to explain stuff and talk with Joey and I. All and all, an amazing experience. Hope to do more shopping with this dealership soon.
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