business image

Future Ford of Concord

Average Score
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
3.2
(44 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Future Ford of Concord | New Ford & Used Car dealer in Concord, CA
At Future Ford of Concord, California we believe you should be as hassle free during the car shopping process as possible. Because we take pride in serving our customers to the fullest, we have established a web site that will not only help you find the
Future Ford of Concord | New Ford & Used Car dealer in Concord, CA
At Future Ford of Concord, California we believe you should be as hassle free during the car shopping process as possible. Because we take pride in serving our customers to the fullest, we have established a web site that will not only help you find the right new Focus, Fusion and Escape or used car in the Concord area that you are looking for, but also help you with auto finance, service & maintenance and locating the correct car parts. If you can't find what you are looking for, be sure to use our CarFinder for assistance locating the perfect Ford vehicle for you. With the CarFinder, we will let you know when the vehicle arrives that matches your search.

At Future Ford of Concord, we are willing to answer every and all questions you might have during the car finding process. We are conveniently located near Fairfield, Pleasant Hill, Oakland, Antioch and Walnut Creek at 2285 Diamond Blvd., Concord, California. You can also reach us anytime by filling out our contact form or calling us at the number above. Thank you for visiting and remember, the entire staff at Future Ford of Concord looks forward to serving you!
...more

Categories
Car Dealer, New Car Dealer, Used Car Dealer
Contact
(925) 686-5000

Business Hours

Mon
9:00 AM - 9:00 PM
Tue
9:00 AM - 9:00 PM
Wed
9:00 AM - 9:00 PM
Thu
9:00 AM - 9:00 PM
Fri
9:00 AM - 9:00 PM
Sat
9:00 AM - 9:00 PM
Sun
10:00 AM - 8:00 PM
* Pacific Time (Us & Canada)
2285 Diamond Blvd Concord, CA 94520

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Future Ford of Concord | New Ford & Used Car dealer in Concord, CA
At Future Ford of Concord, California we believe you should be as hassle free during the car shopping process as possible. Because we take pride in serving our customers to the fullest, we have established a web site that will not only help you find the
Future Ford of Concord | New Ford & Used Car dealer in Concord, CA
At Future Ford of Concord, California we believe you should be as hassle free during the car shopping process as possible. Because we take pride in serving our customers to the fullest, we have established a web site that will not only help you find the right new Focus, Fusion and Escape or used car in the Concord area that you are looking for, but also help you with auto finance, service & maintenance and locating the correct car parts. If you can't find what you are looking for, be sure to use our CarFinder for assistance locating the perfect Ford vehicle for you. With the CarFinder, we will let you know when the vehicle arrives that matches your search.

At Future Ford of Concord, we are willing to answer every and all questions you might have during the car finding process. We are conveniently located near Fairfield, Pleasant Hill, Oakland, Antioch and Walnut Creek at 2285 Diamond Blvd., Concord, California. You can also reach us anytime by filling out our contact form or calling us at the number above. Thank you for visiting and remember, the entire staff at Future Ford of Concord looks forward to serving you!
...more

Categories
Car Dealer, New Car Dealer, Used Car Dealer
Contact
(925) 686-5000

Business Hours

Mon
9:00 AM - 9:00 PM
Tue
9:00 AM - 9:00 PM
Wed
9:00 AM - 9:00 PM
Thu
9:00 AM - 9:00 PM
Fri
9:00 AM - 9:00 PM
Sat
9:00 AM - 9:00 PM
Sun
10:00 AM - 8:00 PM
* Pacific Time (Us & Canada)
2285 Diamond Blvd Concord, CA 94520

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Future Ford of Concord | New Ford & Used Car dealer in Concord, CA
At Future Ford of Concord, California we believe you should be as hassle free during the car shopping process as possible. Because we take pride in serving our customers to the fullest, we have established a web site that will not only help you find the
Future Ford of Concord | New Ford & Used Car dealer in Concord, CA
At Future Ford of Concord, California we believe you should be as hassle free during the car shopping process as possible. Because we take pride in serving our customers to the fullest, we have established a web site that will not only help you find the right new Focus, Fusion and Escape or used car in the Concord area that you are looking for, but also help you with auto finance, service & maintenance and locating the correct car parts. If you can't find what you are looking for, be sure to use our CarFinder for assistance locating the perfect Ford vehicle for you. With the CarFinder, we will let you know when the vehicle arrives that matches your search.

At Future Ford of Concord, we are willing to answer every and all questions you might have during the car finding process. We are conveniently located near Fairfield, Pleasant Hill, Oakland, Antioch and Walnut Creek at 2285 Diamond Blvd., Concord, California. You can also reach us anytime by filling out our contact form or calling us at the number above. Thank you for visiting and remember, the entire staff at Future Ford of Concord looks forward to serving you!
...more

Categories
Car Dealer, New Car Dealer, Used Car Dealer
Contact
(925) 686-5000

Business Hours

Mon
9:00 AM - 9:00 PM
Tue
9:00 AM - 9:00 PM
Wed
9:00 AM - 9:00 PM
Thu
9:00 AM - 9:00 PM
Fri
9:00 AM - 9:00 PM
Sat
9:00 AM - 9:00 PM
Sun
10:00 AM - 8:00 PM
* Pacific Time (Us & Canada)
2285 Diamond Blvd Concord, CA 94520
All Departments' Reviews
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
3.2
(44 Reviews)

GP
gravatar
Gareth P.
Walnut Creek, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/11/2023
0
Category: Sales
Dishonest - should have listened to other reviews!
Per the other reviews, this place is dishonest. For us it was the finance guys, we arrive with a pre-approval for Capital One in hand, they refused to honor it unless we first completed their in house finance papers telling us that "this is how it works, we run your credit once and then attach the pre-approval to that". Of course this was a lie, they applied for their own in house credit and then when they could not beat the rate Cap One offered they took it upon themselves to shop around resulting in 5 hard pulls on our credit record. We were very explicit at the start of the process that we did not want more than one pull but they don't care. All the usual dishonest tricks, they bounce you from person to person so everyone has plausible deniability and they use high pressure tactics to try manipulate you.
My advice, find somewhere more honest or if you must go here don't believe anything they tell you.

GP
gravatar
Gareth P.
Walnut Creek, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/11/2023
0
Category: Sales
Dishonest - should have listened to other reviews!
Per the other reviews, this place is dishonest. For us it was the finance guys, we arrive with a pre-approval for Capital One in hand, they refused to honor it unless we first completed their in house finance papers telling us that "this is how it works, we run your credit once and then attach the pre-approval to that". Of course this was a lie, they applied for their own in house credit and then when they could not beat the rate Cap One offered they took it upon themselves to shop around resulting in 5 hard pulls on our credit record. We were very explicit at the start of the process that we did not want more than one pull but they don't care. All the usual dishonest tricks, they bounce you from person to person so everyone has plausible deniability and they use high pressure tactics to try manipulate you.
My advice, find somewhere more honest or if you must go here dont believe anything they tell you.

BO
gravatar
Brandon O.
Pleasant Hill, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Excellent service
I had a recall on one of our company Vans, so I brought it to future Ford, honestly I wasn't looking forward to dealing with this issue. That is until I spoke with Linda in the service department. She was very helpful and pleasant and turned a stressful situation into a good experience. Thank you. From Brandon
Recommended

AT
gravatar
Angelo T.
Antioch, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/20/2021
They lied.
I was told a 2017 Ford Explorer was 4 wheel drive when I purchased it on 12/7/2020, but found out today (02/19/2021) it was only a 2 wheel drive. I spoke with the sales representative, and floor manager at the dealership who originally sold me the SUV. They told me they will try to fix the mistake by taking back the SUV as a trade in and getting me into a new 2021 4 wheel drive Ford Explorer. The floor manager stated that he would trade-in the purchase price of the Ford Explorer. But, the issue is that I will NOT get back the sales tax, and dealer fees which amount to roughly $3,453.11. Additionally, when comparing the sales price they provided for the new car and trade in, I am losing the $10k down payment I originally made on the purchase. Moreover, I do not want the extended warranty transferred over to the new vehicle and was told it would be refunded at a pro-rated charge. It would be an additional loss to me. It appears to me that they are attempting to deceive me again. I only purchased the vehicle from them because I was told it was a 4 wheel drive. Now, to have the issue resolved they want me to lose out financially even though it was their mistake. They have admitted to the mistake and tried to correct it, but only by having me lose approximately $13,453.11. I had full conversation with the sale representative about the benefits of a 4 wheel drive when I bought the Explorer. This was not just a small oversight in the sales. I believe he either fully lied about the details believing I would not find out or that he didn’t know and just believed that the Explorer was a 4 wheel drive.
Not Recommended

RR
gravatar
Romulo R.
Antioch, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2019
quick high quality service
Thank you to Future Ford Lincoln of Concord for the quick professional way that was provided by Mr. Michael Pedro, Service Advisor 1172.
The safety recall for the Passenger Air Bag Inflator, the Fuel Tank Corrosion repair and the Multi Point Inspection was met successfully in my car 2009 Ford Edge.
Also, thank you very much for picking me up and dropping me off.
Recommended

CO
gravatar
Cade O.
Santa Rosa, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/22/2018
Disrespectful, dishonest, condescending
We live 64 mls from dealership. We emailed,we called, and called again to confirm we were on the way to view a truck from their online inventory. We arrive to a suprised sales lady. They couldn't find the truck at first, (25 min) we went to go for a test drive,no gas. For a 32k purchase I got 10 min, not even to e to adjust the seats, oh then there was the flashing error code. "It's ok we'll take care of that) all this tells me they didn't even take time to prep truck for showing, nevermind sale. I started the slow burn to anger. The excruciating sales process started with their unwillingness to discuss any kind of fair price adjustment, gave me 200 for a 1500 dollar trade in, stating it was going to cost them to take it to auction, (bs) they stated we had subpar credit so we had to go with "their" lender. When we stayed we could get our own financing, (our crdt is in the mid 800s)their tactics got more ridgid. At one point we had a 600 difference to get a payment we could handle, they said they couldn't come down that much, they needed "to make payroll" Had the truck not been a unicorn we searched for 9mths to find we should have walked out. 15 k was the agreed down, then suddenly to qualify the deal they needed 3k more. 18 k on a 32k truck seems like a screw job. To top it all off after the paperwork signed, we couldn't p/u the truck for 48 hrs, but here "Tak our loaner" we live 1.5 hrs away, another day lost of travel. So to add insult, our sales lady couldn't even be there to hand off keys, show us features, to top it off we got only an administrator key, making some features unavailable (remote start ect) "oh we only received one key" in the first week I paid 390$ for the correct key, a diagnosis fee to find out why the rear window didn't work an 100$ deductable +two weeks to make the truck right. 18 k down doesn't even buy you courtacy or respect. Never buy a car from them buyer beware!!
Not Recommended

CO
gravatar
Cade O.
Santa Rosa, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/22/2018
Disrespectful, dishonest, condescending
We live 64 mls from dealership. We emailed,we called, and called again to confirm we were on the way to view a truck from their online inventory. We arrive to a suprised sales lady. They couldn't find the truck at first, (25 min) we went to go for a test drive,no gas. For a 32k purchase I got 10 min, not even to e to adjust the seats, oh then there was the flashing error code. "It's ok we'll take care of that) all this tells me they didn't even take time to prep truck for showing, nevermind sale. I started the slow burn to anger. The excruciating sales process started with their unwillingness to discuss any kind of fair price adjustment, gave me 200 for a 1500 dollar trade in, stating it was going to cost them to take it to auction, (bs) they stated we had subpar credit so we had to go with "their" lender. When we stayed we could get our own financing, (our crdt is in the mid 800s)their tactics got more ridgid. At one point we had a 600 difference to get a payment we could handle, they said they couldn't come down that much, they needed "to make payroll" Had the truck not been a unicorn we searched for 9mths to find we should have walked out. 15 k was the agreed down, then suddenly to qualify the deal they needed 3k more. 18 k on a 32k truck seems like a screw job. To top it all off after the paperwork signed, we couldn't p/u the truck for 48 hrs, but here "Tak our loaner" we live 1.5 hrs away, another day lost of travel. So to add insult, our sales lady couldn't even be there to hand off keys, show us features, to top it off we got only an administrator key, making some features unavailable (remote start ect) "oh we only received one key" in the first week I paid 390$ for the correct key, a diagnosis fee to find out why the rear window didn't work an 100$ deductable +two weeks to make the truck right. 18 k down doesn't even buy you courtacy or respect. Never buy a car from them buyer beware!!
Not Recommended

GP
gravatar
Glenn P.
Walnut Creek, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/31/2018
All talk
I took my 2015 MKZ for a recall repair. Michael Pedro was the service representative Who assisted me. I decided to get a 20000 mile service as well as an oil change which included a special sludge treatment extra money of course no big deal. I was told the work was completed. I drove down the street .3 miles and notice mechanic dirt on sun visor door panel and interior door upholstery. I call Micheal he assured me no problem bring it back will take care of it. He never checked to see if the issue was resolved which it wasn’t.
I decided to check my air filter to see if it was changed it wasn’t. Michael made it clear they are working on providing better service. Michael you failed to follow up to see if the problems were handled. Take responsibility for your part in this. As well as the so called manager (did not untroduce me referred to me as the Lincoln Mr. or Miss until you get permission to use first name common courtesy ) I blame management for horrible customer service and saying things to pacify customers. Good job Who ever the two guys are I first encountered they are the standard.
Not Recommended

MR
gravatar
M R.
Martinez, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/12/2017
Horrible dealership
Sold us a bad car and they are unable to repair it on several attempts. Service desk is very unhelpful with providing information and loaner cars
Not Recommended

CR
gravatar
Claude R.
San Francisco, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2017
PRICE GOUGERS/NO RESULTS /MY CAR IS NOW IN ITS THIRD WEEK THERE
My Lincoln's in its third week there, they still have NOT fixed it, they keep wanting more money to find the problem which they can never find and someone broke out the rear windshield while my car was there; it's still there with no progress yet.
Not Recommended

NE
gravatar
Nevergotothisplace E.
Martinez, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/26/2017
Nightmare
We bought a brand new 2014 3 years ago. The car turned to be garbage (NEVER BUY A FOCUS) got a call from then offering us HUGE discounts and a DEAL WE CANNOT MISS OUT ON, since we bought that terrible 2014 focus. Well in the end they just wanted us to buy a new car with 5% interest totaling over 30k! They played me like an idiot since they saw i was young. The car sales man Billy treated me like i was a dumb child and WILL NOT STOP CALLING ME! He called me 3 times while i was at a funeral and i told him it wasnt a good time to talk. All around un professional; sleazy and unfair. STAY AWAY FROM FORD AND FROM THIS DEALERSHIP
Not Recommended

DS
gravatar
david s.
Concord, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/25/2017
How long is too long?
1/2/2017 to present still no truck or any attempt to update me with any kind information.20thou deserves a more time effective and informational updating process.Ford and myself deserve so much more than you provide!!!
Not Recommended

PO
gravatar
Pissed O.
Concord, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/12/2017
How long can it take and how many false completion of a engine build for my 2001 lightning can one man take ?
Really wondering if anybody in this service dept has as much love and total dedication to high performance vehicles of the Ford motor Co.Like the customers who love driving that style of your product.I started this project/fiasco on 1/2/2017 and as of today still no truck and zero confidence and a ton of second guessing!!!!
Not Recommended

KD
gravatar
Kasswinn D.
Martinez, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/30/2016
Kasswinn
Worst dealership in california. Service department is always changing staff and it get worse as they hire less and less capable people each time.
I completely agree with the lther reviews about the sales reps, they are absolutely the biggest dummys known to man. They our the biggest liars and really not good at it. Very unprofessional.
After reading the 5 star reviews posted here, its safe to say they were more than likely posted by the sales staff.
Not Recommended

SS
gravatar
Stacy S.
Pittsburg, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/19/2016
Dishonest crooks
I went looking at cars at Future Ford of Concord and I asked if they offer Costco pricing and was an authorized Costco Dealer. They told me they were. The salesman Bob, another salesman Jimmy, their manager Mitch (not sure if real manager) and another manager Saliman all kept telling us were getting the Costco discount and Costco pricing. We agreed and signed papers over a price they assured was certified Costco program. Well thank God I was waiting on my monies and didn't give them a dime  or leave the lot with the vehicle. They are not even a authorized dealer or agent of Costco and was making up their own so called Costco deals. I called an questioned who was their Costco point of contact they told me that Saliman was honoring the Costco pricing. I then called Saliman because he was not contacting me and asked why I was not getting the true Costco pricing and they are not even authorized and what was he going to do to correct this issue. I shared with Saliman the true Costco pricing and he told me it was not true because he used to work at a authorized dealer and that is not right pricing. He also advised me that price is way to low and there is no way they are going to honor that price. It is a shame that 4 staff members and 2 claim to be managers all lied and think it is ok. They kept saying their motto is honesty first. That is a red flag when someone keeps saying that. I ttied to resolve the issue and others need to be warned. Your read their Yelp reviews they and dishonest to their customers all the time.
Not Recommended

Displaying Review 1 - 15 of 2356 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.