Service Department's Reviews

4.9

(1,253 Reviews)

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Reviews that include

Oil Change 40

Care 40

Friendship 36

Friendship Hyundai 35

Best 25

Recent Reviews

Cory L.

Bristol, TN

01/30/2025

Category: Service

Can't wait forever

Was told my vehicle has an internal oil leak and to drop it off at 930am for inspection prior to moving forward. At 4pm they still hadn't gotten to it. At 11am the next day they still hadn't gotten to it. You need a diagnosis to get a loaner but they never got to that point so I get to pick my car up and reschedule and do it all over again.

Debbie R.

Rickman, TN

10/10/2023

Category: Service

Great experience!

Working with Salesman Chris Mullins and Finance Manager Charles McReynolds was a refreshing change from previous dealerships we've worked with. They were upfront, responsive, kind and patient. They went above and beyond what we expected in service to us purchasing a new vehicle. We cannot recommend them highly enough!

Jamie b.

Bristol, TN

06/23/2023

Category: Service

Great people!

Richard was great to deal with, really easygoing. Looking forward to dealing with him and Charles in finance again in the future!

Tom H.

Greensboro, NC

01/11/2023

Category: Service

Does not honor agreements/no integrity

Would not recommend

Peter K.

Lebanon, VA

10/23/2022

Category: Service

Great Vehicles, Unsavory sales practices

Let me first get out of the way that I love the car and the warranty. That's not the issue here. My issue is with a specific sales person, Scottie Austin, and the general manager, whom I'll get to in a second. During the paperwork, Scottie tried to sneak past an obviously inflated rate for the loan and when confronted with it, he back pedaled stating that it was the best available due to rising interest rates. I have very excellent credit and knew I could get a much lower rate. After some back and forth I finally told them I would get my own financing and they started racking on additional fees stating that the lender's rate was due to the deal I was receiving. I brought this to the attention of the general manager, Richard Black stock and he was very dismissive and condescending. It was only once I got corporate headquarters involved that I was able to get our agreed upon sale price and the car. The entire experience has left me with a horrible taste in my mouth about Friendship of Bristol, in terms of the sales department. Let me specify that the service department is excellent and that they understand the importance of building and fostering a relationship with their customers. If you plan on buying a vehicle through Friendship of Bristol, get your financing outside of their terms as this will serve you well and limit a stressful purchasing experience.

James S.

Big Stone Gap, VA

05/29/2022

Category: Service

Peeling Paint

My 2018 Hyundai Elantra is a very good car except for the white paint peeling in several places on the car I contacted Hyundai USA they called me on a Saturday was very apologetic of my problem .Hyundai USA directed me to Friendship Hyundai in Johnson City Tn The atmosphere there was one of accommodation The Staff were very helpful Especially Jessica Campbell she was very Nice and professional.Hyundai is painting my car free of charge and I have a rental for three weeks I know where my next car will be purchased just because of the hospitality alone Others need to learn from Jessica what that actually means

Terry H.

Meadowview, VA

2015 Hyundai Azera

04/05/2022

Service Type: Maintenance

Verified Customer

Category: Service

Efficient with a sense of urgency

Exceptional service deserves recognition. Pleasant management and staff are organized and efficient and always give great attention to detail. Accurate diagnostic repairs and exceptional follow through are what I expect and I have not been disappointed yet. I have four vehicles that I service and this service department is by far the most efficient that I have ever been to. Although it is a distance to get there, the satisfaction and confidence in the service that I receive from the service department is worth the trip.

Chad A. from Friendship Hyundai of Bristol responded on 04/06/2022 03:53 AM

Thank you Terry for taking the time to complete this survey and for the kind words as it means a lot to our service team. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Verified Customer

Roan Mountain, TN

2020 Hyundai Tucson

03/31/2022

Service Type: Repair

Verified Customer

Category: Service

Always Great Service

Thry are always the best. Never will you find a place where you are treated like family. There is a reason I drive 45 minutes to this dealership for sales and service.

Chad A. from Friendship Hyundai of Bristol responded on 03/31/2022 12:25 PM

Thank you for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Janet F.

Blountville, TN

2015 Hyundai Tucson

03/25/2022

Service Type: Repair

Verified Customer

Category: Service

Great service

Updates were done to car & everything went very smooth .

Chad A. from Friendship Hyundai of Bristol responded on 03/25/2022 09:19 AM

Thank you Janet for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Cindy P.

Bristol, TN

2013 Hyundai Sonata Hybrid

03/22/2022

Service Type: Maintenance

Verified Customer

Category: Service

Always listen to what I need scheduling and service

I love this service department. I feel like family. They take care of me like family. Great people.

Chad A. from Friendship Hyundai of Bristol responded on 03/22/2022 11:10 AM

Thank you Cindy for taking the time to complete this survey and for the kind words as we love our VIP customers and always love seeing you. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

David R.

Blountville, TN

2020 Hyundai Venue

03/19/2022

Service Type: Maintenance

Verified Customer

Category: Service

You guys rock

Only place to take your car for service is friendship Hyundai in bristol.they are great to deal with.you will know the bottom price before they do anything to your car.

Chad A. from Friendship Hyundai of Bristol responded on 03/21/2022 04:10 AM

Thank you David for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Cynthia B.

Bristol, VA

2014 Hyundai Accent

03/17/2022

Service Type: Maintenance

Verified Customer

Category: Service

Courteous, Efficient

Chad A. from Friendship Hyundai of Bristol responded on 03/17/2022 05:26 AM

Thank you Cynthia for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Gail H.

Bluff City, TN

2015 Hyundai Santa Fe

03/07/2022

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service department

Excellent service and people in the service department. Thanks to Chad, Brandon and Crystal for your assistance in getting my car serviced in a timely manner.

Chad A. from Friendship Hyundai of Bristol responded on 03/07/2022 12:39 PM

Thank you Gail for taking the time to complete this survey and for the kind words as its always a pleasure to see you on your service visits as we like our VIP customers. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Verified Customer

Bristol, VA

2016 Hyundai Tucson

02/21/2022

Service Type: Maintenance

Verified Customer

Category: Service

5,000 mile service

I have written comments in the review. Please read those and stop asking for more!

Chad A. from Friendship Hyundai of Bristol responded on 02/22/2022 03:50 AM

Thank you for taking the time to complete this survey and I will address all your concerns and fix to make your customer experience a better one. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Brett S.

Damascus, VA

2016 Hyundai Sonata Hybrid

02/17/2022

Service Type: Maintenance

Verified Customer

Category: Service

Quick repair given delay of parts.

The repair was completed well. The dealership did a fine job. The delay was due to a back order for the part. This wasn’t the dealerships fault.

Chad A. from Friendship Hyundai of Bristol responded on 02/17/2022 04:09 AM

Thank you Brett for taking the time to complete this survey and sorry for the delay on your part as we have been experiencing this for about 1 1/2 years now. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

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