Business Solutions
SureCritic / Franklin Auto Service
business image

Franklin Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(419 Reviews)
84
Write a Review
Schedule Appointment

Score Details

5 stars
88%
4 stars
7%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores™
5.0
ReScore™ Average
84
Net Promoter Score ®

Business Details

Categories
Contact
(248) 626-2080
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
32725 Franklin Road Franklin, MI 48025-1134
Get Directions
Franklin Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(419 Reviews)
Write a Review
Recent Reviews
Verified Customer
Bloomfield Hills, MI
Hyundai IONIQ 6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Great servuce
I had a slow air leak in a tire.
I was leaving to go out of town.
I dropped it off and it was ready to be picked up about 1/2 hour later .
JP
gravatar
John P.
Bloomfield Hills, MI
Ford Edge
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/15/2025
verified customerVerified Customer
8
touch ad go
mostly OK but I have spent 6K on repairs past 9 monhs!!!!
DP
gravatar
Dean P.
Bloomfield Hills, MI
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Excellent service
We were going out of town and they were extremely responsive to getting out car in and out in same day. Communicated throughout the process
Have used them in the past and will
Continue using them
Verified Customer
Bloomfield Hills, MI
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
great service
I love using Franklin Auto for our car needs. Kurt was super helpful - very knowledgeable, great communicator and speedy service. We needed a new battery in our 2015 Jeep Wrangler. I would highly recommend Franklin Auto Service.
Verified Customer
Bloomfield Township, MI
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
9
Excellent service!
Thanks again!
Pam, Darrell and J., Owner from Franklin Auto Service responded on 04/23/2025 11:15 AM

thank you very much 

JP
gravatar
John P.
Bloomfield Hills, MI
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
always done the same day when I bring in for check up, oil change
in at 11:00AM out bby 5:00PM. quicker than the dry cleaners!!
RH
gravatar
RICHARD H.
West Bloomfield, MI
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Very professional and explains everything
Kurt was very professional and friendly a great place
SS
gravatar
SUE S.
Bloomfield Hills, MI
Audi A6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Excellent service, responsive, professional staff
I needed brake work on my Audi and the dealship told me it would be a month before they could provide service. I called Curt at Franklin Auto and he got me in within a day, diagnosed the problem and fixed everything all within two days. Service was excellent and price very reasonable. A positive experience all the way around.
Pam, Darrell and J., Owner from Franklin Auto Service responded on 01/29/2025 07:52 AM

Thank you so much we appreciate you choosing us to maintain your vehicles. Take care.

JW
gravatar
JULIE W.
Bloomfield Township, MI
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Service vist
Thanks again for a good service visit. You solved my check engine light problem.
Pam, Darrell and J., Owner from Franklin Auto Service responded on 01/29/2025 07:52 AM

Thank you so much we appreciate you choosing us to maintain your vehicles. Take care.

JP
gravatar
John P.
Bloomfield Hills, MI
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
10
very good
quite the brake job. Curt was very knowledgeable
Pam, Darrell and J., Owner from Franklin Auto Service responded on 12/04/2024 08:36 AM

Thank you so much we appreciate you choosing us to maintain your vehicles. Take care.

Verified Customer
Bloomfield Township, MI
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2024
verified customerVerified Customer
10
New tired
Thanks for keeping my car reliable!
Pam, Darrell and J., Owner from Franklin Auto Service responded on 12/04/2024 08:36 AM

Thank you so much we appreciate you choosing us to maintain your vehicles. Take care.

LS
gravatar
LOUISE S.
Bloomfield Hills, MI
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2024
verified customerVerified Customer
9
Continually Solid Service
Franklin Auto has been our go to for years. They keep me informed and work around my busy schedule.
Verified Customer
Franklin, MI
Chrysler Sebring
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/30/2024
verified customerVerified Customer
8
Replace Tcm
One issue was corrected and another was created
Pam, Darrell and J., Owner from Franklin Auto Service responded on 09/30/2024 07:14 AM

hi Les, I am sorry your 1996 Chrysler didn't work out perfect for you. We did exactly what you asked us to do. I'm sorry that you are having an issue.

TV
gravatar
Tom V.
West Bloomfield, MI
Buick Encore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2024
verified customerVerified Customer
10
2018 Encore Repair
I took my daughter’s Buick Encore to Franklin Auto due to the check engine light being on and was running rough. They already had cars booked on a Monday. They took it in and called me within 2 hours. I approved the cost and they had it ready in two more hours. This is not my first time here. They have always been fair and honest with me. I recommend Franklin Auto to everyone I know. Great company.
Pam, Darrell and J., Owner from Franklin Auto Service responded on 09/24/2024 11:17 AM

thank you very much for the kind words. We appreciate you choosing us. Thank you very much.

DS
gravatar
Dale S.
Bloomfield Hills, MI
Buick Enclave
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
9
Excellent but expensive
Came in for an uncheduled oil but much needed oil change. My needs were met by an accomodating rep. I felt the price ($100) was high but the response was outstanding.
Pam, Darrell and J., Owner from Franklin Auto Service responded on 09/24/2024 11:18 AM

thank you for the excellent review. We do our best to be as competitive as possible. Thanks again.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.