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Franchi Brothers Auto Body

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(16 Reviews)
82
Write a Review

Score Details

5 stars
91%
4 stars
4%
3 stars
4%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
82
Net Promoter Score ®

Business Details

Categories
Contact
(508) 752-0401
No Business Hours Provided

Business Hours

* No Time Zone Provided
254 Shrewsbury St Worcester, MA 01604-4627
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Franchi Brothers Auto Body's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(16 Reviews)
Write a Review
Recent Reviews
JD
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James D.
SUBA Legacy Premium AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Auto repair
These guys are the real deal. They’re friendly, easy to work with. Do quality work and fast. They also provide great communication through out the process
RN
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Richard N.
SUBA Forester Premium AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
They treat you like family
When you bring your car to Franchi, they are most helpful and accommodating. They do excellent work and take care of your car as if it were their own. Good people, highly professional, efficient and effective.
KG
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Kristen G.
SUBA Forester Premium w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2024
verified customerVerified Customer
10
Communication, professionalism and workmanship was top notch
As annoying as the process is of having to be without your car due to an accident that was no fault of your own, Franchi exceeded my expectations every step of the way. The communication and professionalism of their staff as well as their workmanship was top notch and their assistance with having a rental car ready for me on their lot when I dropped off my car and dealing with having it returned was a wonderful bonus as it saves so much time. I will use them again in a heartbeat.
MB
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Maria B.
SUBA Crosstrek Hybrid w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2023
verified customerVerified Customer
10
Amazing service
Amazing service. From initial phone call to schedule, to pickup—the whole process was easy and everyone was very friendly. They coordinated the rental car for me and all of the financials with insurance. My car looks brand new again. Thank you so much, Franchi Bros! I would 100% recommend!
RC
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Robert C.
SUBA Legacy Premium
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2023
verified customerVerified Customer
10
Subaru Legacy Repairs
Great shop to work with. Smooth from start to finish. Honest, quality work. Recommended by dealership and glad they did.
EK
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Eileen K.
SUBA Legacy Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2023
verified customerVerified Customer
10
Summary
Please accept the ratings provided as my review.
FN
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Frances N.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2023
verified customerVerified Customer
10
Great Place to do business with.
Franchi Brothers Auto Body was very helpful and were willing to answer all my questions. In addition they were able to have a rental car available when I droped off my car. They stayed on schedule and finished my repairs in the aloted time. Good place to go.
RR
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Ronald R.
SUBA Forester Limited w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2023
verified customerVerified Customer
10
Rear fender
Excellent job replacing rear fender.
GJ
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Gregg J.
SUBA Outback w/Continuously Variable Transmission
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2023
verified customerVerified Customer
10
Honest shop, great experience
This shop was recommended by the car dealership. I am so glad I took their advice. Franchi brothers worked with my insurance company on my behalf and they did a great job fixing my car after an accident. My car looks new again. Also, they found a hundred dollars by the spare tire which I put there for emergencies. I was so impressed that they called to tell me, which speaks to their integrity. If I ever need auto body repair work in the future I'll definitely be back.
SN
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Sean N.
SUBA Legacy Premium Automatic PZEV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2022
verified customerVerified Customer
10
Customer service was great!
My daughter goes to school at WPI and I live out of state. Was worried about finding a place that did great work and wasn’t gonna take advantage of my daughter. After my Google research I thought they would be the best place to call. From the moment I spoke with Rose till the repair was completed, I knew we were in good hands.
LD
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Laura D.
SUBA Forester w/Continuously Variable Transmission
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2022
verified customerVerified Customer
10
Excellent
Great customer service, professional and quality work
BW
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Beth W.
SUBA Legacy Premium
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2022
verified customerVerified Customer
10
Excellent
Excellent service
EH
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Eileen H.
SUBA Forester Premium w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2022
verified customerVerified Customer
10
Franchi Brothers Auto Body is stellar … second to none!!!
My experience with Franchi Brothers Auto Body was superior from beginning to end. They are professional, thorough, pleasant, they communicate well … their work is completed in a timely manner … and it is of superior quality!
CT
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Courtney T.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/19/2022
verified customerVerified Customer
6
Poor communication
They do a great job in repairs. Unfortunately for me I have had to get my car repaired twice by them. They did a stellar job both times. But I am very disappointed with the communication from their team on updates and giving me fishy answers on why my car wasn't ready. They told me 5 days and it took two weeks. I had accommodations for those 5 days, but I wish they told me prior that it would take longer so I could have upgraded my insurance for a rental. I am also still waiting for parts to come in that are backordered. Luckily my car is drivable and they said they would let me know when they come in. Honestly, they probably won't let me know because they didn't update me at all during the repairs! I had to call multiple times.
RA
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Rose A.
SUBA Legacy Premium w/Continuously Variable Transmissio
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2022
verified customerVerified Customer
8
Friendly atmosphere, nice receptionist and perfect job done
Good job done ✔️
Displaying Review 1 - 15 of 16 in total
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