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Kristal G.

Ypsilanti, MI

02/02/2026

Lied about amount owed on my vehicle while in service department

I arrived at 8:15 am this morning and didn’t leave until almost 5:30 pm. I actually did the appointment online because it said I had a recall, however when I got there I was informed that all the recalls were done from my previous visit sometime last year. I proceeded to let them know that I had a burning smell and I wanted them to check it out. Turns out, I needed additional work. After the recommendation was sent to me via text, I agreed on some of the recommended services and signed off on $545.31, which I hoped to pay. When I went to the restroom and got ready to walk out, I got a call from Garrett saying it was going to actually be $508. So now I’m prepared in my mind to pay that. So, when I happen to look at the services I signed off on, I was completely surprised it went from being in the $500’s to now being $833.11. Confused and definitely disappointed, because it wasn’t was I signed off on through my phone. I approached Mike in the service department. I asked why was my bill $833.11 instead of what I agreed too. He said “that’s what you signed off on” and I said no I didn’t because I took a photo of it. He said “well you did”. I said I just want my car so I can leave. He said “well we’re still working on it” I went back to the office where I was sitting waiting. Edith called the manager for me, and he managed to make it right in the end, and ended up saying that it was an error on their end with the tech or something like that. I appreciated that he made it right. Mike in service department is the reason I will never go back there, and the fact I received two different prices. Not comfortable doing business with them anymore. Don’t feel they were being honest with me at all. So happy I took a screenshot of the previous price. $300 difference is a lot for someone who didn’t plan on paying that. Such a shame because Edith was AWESOME, and really helped me get to the bottom of it! I’ll never go back, not even for an oil change.

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