Fehlman Bros Inc

We’re glad to hear that your appointment went off without a hitch! It's always great when service, quality, and time frame come together in perfect harmony. We're here to keep that rhythm going for you anytime you need.

We’re delighted to hear you had a great experience with our team! It sounds like you received a proper detective-style investigation into your car’s condition. We're happy to provide transparency and clarity—after all, a well-informed driver is a safe driver! If you have any more questions or need further assistance with your car in the future, don’t hesitate to reach out. Here’s to smooth rides ahead!

Erin,

Your first visit which was on 5/27/25 you requested an oil change and asked for a diagnosis for your check engine light being on. You said that visit went well which I appreciate. On that visit we scanned your vehicle and found a misfire code for cylinder 4. The code scan in it’s self is not a diagnosis. The code just gives a Technician a clue as to the area to look for a fault. At that point to give a proper diagnosis the intake manifold had to be removed to inspect the spark plugs which the technician found extremely worn. Without removing the intake there would have been no way to diagnose the issue. You were not called to ask for specific permission to remove intake as you had authorized one hour of diagnostic time at $189.00. On this visit you had no issue with us removing parts which we had to do and you are authorizing when asking for one hour of diagnostics. Also on this visit your ABS and traction control lights were on but at that time did not want a diagnosis for this issue. As you stated in your review this visit went well.

Your most recent visit on 7/7/25 you came in for a New York state inspection and asked me to diagnose your ABS and traction control lights being on. Your vehicle failed state inspection for your parking brake not holding. When conducting a state inspection we must follow NYS law and apply your parking brake to see if it will hold your vehicle under very light acceleration. It did not hold the vehicle at all. That was the only issue for state inspection. At this point the technician when on to diagnosing the ABS/Trac light issue. The Tech scanned and retrieved code U140C implausible right wheel speed signal. Which means the vehicle is not receiving a signal from the right rear ABS sensor. At this point the tech removed ( which is standard procedure for diagnosing this issue ) the right rear wheel and brake rotor as the ABS sensor and tone ring is not visible without removing these items. At this time the technician found the parking brake shoes were not attached to the backing plate. There are small nails that hold the shoes to the backing plate and they were rotted and pulled through allowing the parking brake shoes to move out of there mounting spot. This caused the ABS sensor to dislodge and make contact the and damaging the abs tone ring on the axle. This is also why your parking brake was not holding. The damage on the abs sensor and the tone ring where caused by the vehicle being driven for some time in this condition. At this time we called you with a quote to do the repairs and you became quit upset which I understand, it’s a lot of money. We informed you that vehicle should not be driven like this because it may cause more damage and with nothing to attach the parking brake to it may be difficult to put back together and impossible to put back together correctly. This is where your demeanor changed. I was never allowed to explain as you exploded on me. I made several attempts to explain verbally which you would not allow me to do. I sent an email trying to explain only to receive back negative emails. We did not break anything on your vehicle as it was driven in with the parking brake not working and abs light was on. Upon diagnosing (which you authorized) we found rusted and broken components of the parking brake system. We tried to explain vehicle should not be driven like this and is going to be hard to reassemble for you to drive away without a repair. I take pride in the work and customer service we provide her at Fehlman Brothers Automotive. At no time did I ever say if you don’t stop yelling I would not pass your vehicle. I couldn’t pass your vehicle with an inop parking brake, it had nothing to do with you screaming at me. As you have every right to leave a review, which you have I believe it is very unfair you are having friends of which we have never serviced there vehicles, leaving bad reviews for us. By NYS law we did our job regarding state inspection and diagnosed your ABS issue which you authorized verbally and by signature. I look forward to explaining what happened to both the BBB and NYS DMV.

 

Mark Ellsworth

President

Fehlman Bros. Inc.

We appreciate you taking the time to share your experience. Providing professional and friendly service is our secret recipe for success, and it’s great to know it’s working! If there’s anything else you need, just give us a shout. Your satisfaction is our top priority!

It's fantastic to hear that you had such a positive experience with our team! We pride ourselves on professionalism and knowledge, so we're glad to know we hit the mark. After all, nobody likes a service that feels slower than a Monday morning. We appreciate your feedback and look forward to continuing our commitment to excellent service!

We appreciate you taking the time to share your experience! It sounds like our team hit it out of the park—no second visits for re-dos is a stellar achievement in our book. We're pleased to hear that your vehicles are in good hands and that our service continues to meet your expectations. Here’s to many more trips to our shop, all with the same smooth sailing!

We're glad to hear that you appreciated the quick turnaround for your oil change! We know that sometimes, it feels like visiting the mechanic can cost an arm and a leg—maybe even a spare tire or two. Rest assured, we aim to provide quality service that keeps your vehicle running smoothly. We hope to see you again the next time your car needs some TLC!

We appreciate your detailed feedback! It sounds like we’ve found a good rhythm in keeping your cars running like finely tuned machines. We believe in the power of communication - it’s not just about fixing cars but also keeping you in the loop, so you can have your scheduling hat on straight. If your cars are happy, we're happy!

We appreciate your awesome feedback! It’s great to hear that our team was so proactive—you could say they were on top of things like a cat on a sunny windowsill. We're committed to delivering exceptional service and it's wonderful to know that we’ve hit the mark for you. Your endorsement means a lot to us, and we’ll keep striving to maintain our reputation as the best service in Syracuse!

It's fantastic to hear that you find our team professional and trustworthy. We aim to combine expertise with a good dose of reliability—like peanut butter and jelly, but hopefully less sticky! Your support means a lot to us, and we're here whenever you need us.

We appreciate your feedback and are delighted to hear that the Fehlman brothers have been keeping your high mileage car in tip-top shape. It sounds like your car is quite the trooper, and we're glad to be part of its journey! If your car ever needs a little extra TLC or some more impressive feats, you know where to find us. Safe travels out there!

We're delighted to hear that you had a positive experience with us! It sounds like our technician went above and beyond, which is exactly what we aim for. When it comes to keeping your vehicle in top shape, we believe a little preventive care goes a long way—like a crystal ball for your car’s health. If there's anything else you need, don't hesitate to give us a shout! Safe travels on the roads ahead!

We appreciate you bringing this to our attention, and we’re sorry to hear about your experience. While we’re glad to hear the water pump is functioning well, it's concerning to learn about the fan shroud incident. We aim for a seamless experience, and it sounds like we missed the mark on communication. We're working on tightening our protocols to ensure all aspects of a job are discussed—not just the shiny new parts! If you'd like to discuss this further, feel free to reach out. We want to make things right and restore your confidence in our service.