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Fallbrook Auto Works

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(153 Reviews)
93
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Fallbrook Auto Works is locally owned & operated. The owner, Eric Heyneman, was born & raised in Fallbrook. He focuses on small town views & keeps his prices fair & honest. Give us a call. We can service any of your automotive needs. Fallbrook Auto Works is locally owned & operated. The owner, Eric Heyneman, was born & raised in Fallbrook. He focuses on small town views & keeps his prices fair & honest. Give us a call. We can service any of your automotive needs.

Categories
Auto Repair, Oil Change, Car Maintenance
Contact
(760) 728-5460

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
620 S Mission Rd Fallbrook, CA 92028
Fallbrook Auto Works' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(153 Reviews)

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
Great Service!
I have been a Fallbrook Auto Works customer for several years and have taken my cars to Eric Heyneman even before that. The service is always quick, excellent and affordable. I highly recommend Fallbrook Auto Works.
The Team from Fallbrook Auto Works responded on 07/24/2025 11:57 AM

We're glad to hear you've been with us for so long! It’s great to know that our team, especially Eric, has been consistently providing you with quick and excellent service at prices that don’t make your wallet scream. Your recommendation means a lot to us, and we promise to keep the good times rolling (and the cars running smoothly)!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Excellent Service
Another great experience with Fallbrook Auto Works. Their knowledgeable mechanics always find a solution to car issues, and interacting with the office staff, as well as the owner Eric, is straightforward and informative. Thanks for your great work!
The Team from Fallbrook Auto Works responded on 07/24/2025 08:42 AM

We appreciate the shoutout! It sounds like our team hit the mark once again, and we're glad to know that you found our mechanics knowledgeable and our office staff helpful. It's always our goal to keep things straightforward—after all, car problems can be tricky enough without the added confusion. If your car ever needs more TLC, we're here to provide it! Safe travels on the road ahead.


RS
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RON S.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Always great service at fair prices
I have been coming to Eric for 20 years and have never been disappointed
The Team from Fallbrook Auto Works responded on 07/18/2025 07:59 AM

It's fantastic to hear that you've been part of the Fallbrook Auto Works family for two decades! That kind of loyalty speaks volumes. We're glad to have consistently hit the mark for you over the years—it's like being part of an automotive sitcom where the plot never gets old! Here's to many more miles and stories together.


Verified Customer
Fallbrook, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/17/2025
verified customerVerified Customer
0
Terrible auto service
Went there for AC issue got out with one of my hood panels underneath my car not put back properly, the result was me dragging the panel while driving through the freeway which is very dangerous.
The Team from Fallbrook Auto Works responded on 07/18/2025 08:32 AM

We sincerely apologize for the oversight with your vehicle. It’s definitely not the kind of service we aim to provide—having a part dragging on the freeway is a recipe for chaos we never intended to cook up. Thank you for bringing this to our attention; we take such matters seriously. Your safety is our priority, and we appreciate your patience as we work on making improvements.  We look forward to making this right for in the future


EW
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ELLEN W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Oil change and recharge of air conditioning
I love Fallbrook Auto , friendly neighborhood mechanic . Always honest , trustworthy , and reasonably priced. I needed an oil change. My AC wasn’t working. Done in a timely manner and with courtesy and quality. I have been going there for more than 10 years and I highly recommend them.
The Team from Fallbrook Auto Works responded on 07/17/2025 07:59 AM

We appreciate your loyalty and fantastic feedback! It's always a pleasure to serve someone who knows the ropes around here. An oil change and AC tune-up—you've got quite the request list, but we love a good challenge! Here's to keeping your car in tip-top shape for many more years to come. Thanks for spreading the word about the friendly neighborhood mechanic vibe; we’ll keep the coffee brewing and the tools ready!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Routine service
Always trust that work will be done correctly and Eric gives a heads up on any thing that his team notices
The Team from Fallbrook Auto Works responded on 07/16/2025 07:56 AM

We appreciate your confidence in our work. It’s great to hear that you feel informed throughout the process; we believe that knowledge is power—especially when it comes to your vehicle. Eric and the team are committed to keeping everything running smoothly, and it’s fantastic to know you see the value in that. If there's anything else we can do to keep your ride purring like a kitten, just let us know!


GR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Great experience as always,👍
Awesome job
The Team from Fallbrook Auto Works responded on 07/14/2025 08:13 AM

Thank you!  We strive to keep our work as stellar as your review. If you ever need us in the future, we’re just a pit stop away. Keep cruising with that awesome ride!


GT
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GREG T.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Great place to take your car!
Eric and Jessica at Fallbrook Auto did what they said they were going to do for the price they gave us (which I thought was very reasonable). We dropped the car off at the end of the day Monday, they did the work that we’d discussed on Tuesday and we picked the car up Wednesday morning. They’re very easy to work with and we’ll continue taking our cars there!
The Team from Fallbrook Auto Works responded on 07/10/2025 07:56 AM

We're glad to hear that your experience with us was as smooth as a well-oiled machine! It's great to know that Eric and Jessica delivered on both quality and price—because let's face it, nobody enjoys unexpected bills. We're all about making the car care process as convenient as possible, so we're happy to hear you're on board with bringing your cars to us. Here’s to many more successful trips to the shop!


RP
ROSE MARIE P.
Fallbrook, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/08/2025
verified customerVerified Customer
8
Their service was efficient.
Even though it took them three days to finally fix my car due to unforeseen circumstances in the shop, they fixed it efficiently. I appreciate their efforts. Thank you .
The Team from Fallbrook Auto Works responded on 07/10/2025 07:55 AM

We appreciate your understanding regarding the delay, Rose Marie. We're glad to hear that once we got to it, the fix was efficient. Your support means a lot, and we’re here whenever you need us next.


EQ
EDWIN Q.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Great experience at Fallbrook Auto Works
We will definitely be back to Fallbrook Auto Works. They didn’t give up and helped me find and fix the issues with my truck. They are very professional, have great customer service and their price point very fair. I will definitely recommend their shop to my friends and family. Thank you!
The Team from Fallbrook Auto Works responded on 07/01/2025 04:20 PM

It's wonderful to hear that your truck is back in top shape and that our team could lend a helpful hand! Keeping those wheels turning is what we aim for, especially when the stakes are high. We appreciate your kind words about our professionalism and customer service; our team takes pride in rolling up their sleeves to tackle any challenge. Thanks for spreading the word to friends and family—it's the best compliment we could ask for. We'll be here, ready to assist whenever your truck needs a check-up or a little TLC!


KS
KERI S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
New client
This was our first time to this shop and we will now be a long time customer! Very professional and quick turn around.
The Team from Fallbrook Auto Works responded on 06/27/2025 02:12 PM

We're glad to hear that your first visit was a success! It sounds like you found your new favorite auto shop. We pride ourselves on our professionalism and speedy service, and it's always nice to know our efforts are appreciated. Looking forward to keeping your vehicle running smoothly for many miles to come!


JC
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JANE C.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Would not take my car to any other mechanic. Honest, and excellent workmanship.
Would not take my car to any other mechanic in Fallbrook. Honest and their workmanship is perfect.
The Team from Fallbrook Auto Works responded on 06/25/2025 07:56 AM

We truly appreciate your trust and glowing endorsement! It’s fantastic to know that you feel confident bringing your car to us—honesty and a job well done are our driving forces. We’ll keep steering towards quality service, so your wheels stay rolling smoothly. Here’s to many more miles together!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Great service
Thank you for quick service
The Team from Fallbrook Auto Works responded on 06/24/2025 07:57 AM

We appreciate your feedback about our quick service. Nothing like hitting the gas pedal on efficiency! If your vehicle ever needs a pit stop again, we're here to help.


MB
MICHAEL B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2025
verified customerVerified Customer
10
Great Service
A very good experience at Fallbrook Auto Works.
The Team from Fallbrook Auto Works responded on 06/23/2025 01:06 PM

We appreciate your positive feedback and are delighted to hear you had a very good experience with us. Our team is dedicated to ensuring that every visit is smooth and satisfying. It's always nice to know our efforts are paying off. If there’s anything specific that stood out during your visit, we’d love to hear about it!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
verified customerVerified Customer
10
Best Service
My brother sent me here and it is the absolute best. My whole family trusts Fallbrook Auto Works. Fast service and very affordable along with no bs like other places. You can trust FAW!
The Team from Fallbrook Auto Works responded on 06/23/2025 01:06 PM

It’s fantastic to hear that your brother pointed you in our direction! We aim to keep the “bs” at bay and focus on delivering speedy and reliable service. It’s wonderful knowing that we’ve earned the trust of your whole family — that’s truly the highest compliment. If you ever have more car-related adventures, we’re always ready to lend a helping hand!

Service Coupons and Posts
Thank you for trusting us with your cars for over 15 years! 🚗 Your loyalty warms our hearts! We're always here to provide quality service and a smile. Here's to many more trouble-free miles ahead! 😊 #FallbrookAutoWorks #CustomerAppreciation
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We're thrilled to hear that Eric fit you in for that brake check! 🚗🛠️ Safe travels on your upcoming trip! If you need anything else, you know where to find us. 🎉 #FallbrookAutoWorks #BrakeItToMakeIt
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We're delighted to hear about your experience! 🛠️ Our team loves playing detective, especially when it comes to sneaky battery thieves! 🕵️‍♂️ Thanks for trusting us to keep your ride in top shape. Keep cruising! 🚗💨 #FallbrookAutoWorks #AutoCare
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We’re thrilled you enjoyed our coffee and clean waiting room while we worked on your ride! 🚗☕️ Thanks for trusting us for your oil change—we promise to keep your car as happy as you! 😄 #FallbrookAutoWorks #CustomerAppreciation
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🚗🔧 Thanks for the shout-out! We're thrilled that Eric got your ABS system back on track without breaking the bank! Who knew a sensor could be so sneaky? 😉 Drive safe and let us know if you need anything else! #FallbrookAutoWorks #AutoRepairMagic
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We're thrilled to have earned your trust! 🚚✨ Honesty is our best policy—just like the mileage on your truck (hopefully). Thank you for being a loyal customer since day one! 🙌 #FallbrookAutoWorks #HonestyInRepair
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We love hearing that our communication is revving your engine! ?? At Fallbrook Auto Works, staying in touch keeps your ride running smoothly. Thank you for the kind words! We appreciate you! ? #AutoCare #CustomerSatisfaction
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?✨ We're thrilled to have been your go-to pit stop for all things auto for years! Your recommendation is the best fuel for our drive! Thank you for trusting us with your rides! ? #FallbrookAutoWorks #CustomerAppreciation
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Huge thanks for the awesome review! ?✨ We're thrilled to be your go-to for car care! Honesty is our policy—no sugar coating here, just the facts! ? Looking forward to keeping your rides in tip-top shape! ?? #FallbrookAutoWorks #HonestRepairs
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We’re so glad to be your trusted pit stop! ?️? Your confidence in our work fuels our drive for excellence every day. Thanks for keeping us in the fast lane of your automotive needs! #TrustFallbrook #AutoExcellence
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We're blushing from your kind words! ? At Fallbrook Auto Works, we believe in fixing cars, not wallets. No upselling here—just honest service with a smile! Thank you for trusting us. ?✨ #FallbrookAutoWorks #CustomerCare
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Thanks for the high praise, Mark! Our team goes the extra mile to take care of your truck. ?️ We're glad you appreciate our work! #BestAutoRepair #HappyCustomers
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Thanks for the awesome review, Robert! ? We're thrilled to have earned your trust and loyalty. Looking forward to keeping your wheels in top shape for years to come! #CustomerAppreciation #AutoWorks
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Thanks for the 5-star review, Doug! We're thrilled to hear that Eric could solve the ignition problem for your Toyota Corolla quickly. Here's to many more smooth rides ahead! ??️ #CustomerSatisfaction #AutoWorks
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Thanks for the awesome review! We're so glad we could help your wife's car get back to tip-top shape in no time. We appreciate your support and look forward to seeing you again! ?✨ #HappyCustomers #AutoWorks
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? Thanks for the stellar review! ? Our team is thrilled to hear that you had a top-notch experience with us. We truly appreciate your support! #CustomerSatisfaction #FiveStarService
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? Thanks for the glowing review, Tigre! We're thrilled to have helped you with your injector engine issue and keep you on the road smoothly. We're here for all your auto needs! ?? #HappyCustomers #AutoCare
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