I gave them one star because I can't give them no star I purchased a car from them and the said the car was good but it wasn't after I purchased the car that day when I returned home all the warning lights came on and the engine light and I took the car back everything they said that they did they didn't do because when I got home the engine light came back on so before I took the car back again I give them one star when I receive a call from the general manager jeff patka and he said that if I don't take that one star down that he wasn't going work on my car that he felt some type of way that I did that and he don't have to work on my car because I purchased as is and he said he will not give me a rental car if they have to keep the car and no matter how many reviews I put up it still won't stop them from selling bad cars to people,so in the meantime I was asking to speak to the owner and I took the car back again they knew that I was coming from Wilmington Delaware so all they did was reset the light and told me that they couldn't find anything wrong that day when I was up there I receive a call from Michael lutman that the owner wouldn't be there the day I was up there that I had to come another day but get this the owner was there the he lied to me that was the last time I went up there so if the owner condone this kind of behavior he is only worried about money too so it's been four months and the engine light is still coming on so I did some research and found out the are laws that protect the people from dealership like this new or used or buy as is car too so people look lawyer up I will be this dealership needs to be taking down if there are any lawyers looking at this please help me and the people that this dealership done wrong
HA
Henry A.
Wilmington, DE
01/26/2025
0
lemon
I gave them one star because I can't give them no star I purchased a car from them and the said the car was good but it wasn't after I purchased the car that day when I returned home all the warning lights came on and the engine light and I took the car back everything they said that they did they didn't do because when I got home the engine light came back on so before I took the car back again I give them one star when I receive a call from the general manager jeff patka and he said that if I don't take that one star down that he wasn't going work on my car that he felt some type of way that I did that and he don't have to work on my car because I purchased as is and he said he will not give me a rental car if they have to keep the car and no matter how many reviews I put up it still won't stop them from selling bad cars to people,so in the meantime I was asking to speak to the owner and I took the car back again they knew that I was coming from Wilmington Delaware so all they did was reset the light and told me that they couldn't find anything wrong that day when I was up there I receive a call from Michael lutman that the owner wouldn't be there the day I was up there that I had to come another day but get this the owner was there the he lied to me that was the last time I went up there so if the owner condone this kind of behavior he is only worried about money too so it's been four months and the engine light is still coming on so I did some research and found out the are laws that protect the people from dealership like this new or used or buy as is car too so people look lawyer up I will be this dealership needs to be taking down if there are any lawyers looking at this please help me and the people that this dealership done wrong
HA
Henry A.
Wilmington, DE
01/26/2025
0
lemon
I gave them one star because I can't give them no star I purchased a car from them and the said the car was good but it wasn't after I purchased the car that day when I returned home all the warning lights came on and the engine light and I took the car back everything they said that they did they didn't do because when I got home the engine light came back on so before I took the car back again I give them one star when I receive a call from the general manager jeff patka and he said that if I don't take that one star down that he wasn't going work on my car that he felt some type of way that I did that and he don't have to work on my car because I purchased as is and he said he will not give me a rental car if they have to keep the car and no matter how many reviews I put up it still won't stop them from selling bad cars to people,so in the meantime I was asking to speak to the owner and I took the car back again they knew that I was coming from Wilmington Delaware so all they did was reset the light and told me that they couldn't find anything wrong that day when I was up there I receive a call from Michael lutman that the owner wouldn't be there the day I was up there that I had to come another day but get this the owner was there the he lied to me that was the last time I went up there so if the owner condone this kind of behavior he is only worried about money too so it's been four months and the engine light is still coming on so I did some research and found out the are laws that protect the people from dealership like this new or used or buy as is car too so people look lawyer up I will be this dealership needs to be taking down if there are any lawyers looking at this please help me and the people that this dealership done wrong
HA
Henry A.
Wilmington, DE
01/26/2025
0
lemon
I gave them one star because I can't give them no star I purchased a car from them and the said the car was good but it wasn't after I purchased the car that day when I returned home all the warning lights came on and the engine light and I took the car back everything they said that they did they didn't do because when I got home the engine light came back on so before I took the car back again I give them one star when I receive a call from the general manager jeff patka and he said that if I don't take that one star down that he wasn't going work on my car that he felt some type of way that I did that and he don't have to work on my car because I purchased as is and he said he will not give me a rental car if they have to keep the car and no matter how many reviews I put up it still won't stop them from selling bad cars to people,so in the meantime I was asking to speak to the owner and I took the car back again they knew that I was coming from Wilmington Delaware so all they did was reset the light and told me that they couldn't find anything wrong that day when I was up there I receive a call from Michael lutman that the owner wouldn't be there the day I was up there that I had to come another day but get this the owner was there the he lied to me that was the last time I went up there so if the owner condone this kind of behavior he is only worried about money too so it's been four months and the engine light is still coming on so I did some research and found out the are laws that protect the people from dealership like this new or used or buy as is car too so people look lawyer up I will be this dealership needs to be taking down if there are any lawyers looking at this please help me and the people that this dealership done wrong
DL
Dean L.
West Chester, PA
11/09/2023
0
Horrible experience
Put the bag over my head and hit me with a hammer. That would have been a better outcome
JC
James C.
Pomeroy, PA
07/27/2023
0
Sells damaged vehicles
Sells new damaged vehicles won't fix it the car is a 2022 I just warn people to not buy any vehicles from them.
AB
Angie B.
Lancaster, PA
05/03/2021
I wish I could give ZERO stars
Came to see and drive a used Hyandai Santa Fe. Steve the salesperson first looked in the trunk and took out a few tools for himself. Then we drove the car and he assured us that it had been thoroughly checked by a mechanic and was in great shape. We bought it even though at the last minute he tried to add an "accessories" charge of $895 to the purchase price. Yes, even AFTER he had removed accessories from the trunk. Within a week at home it started making noises. We took it to our local garage. The water pump was going. Called Exton Nissan and they refused to help pay the repair bill. Our garage said if they had truly checked the engine like they said they would have caught it. So this "great deal" from Steve cost me another $500. Steve at Exton Nissan embodies the USED CAR SALESMAN to a T. Buyer Beware! DO NOT BUY FROM EXTON NISSAN.
Not Recommended
KP
k P.
Exton, PA
02/10/2020
Horrible car buying experience
I Do Not recommend. Tell you what you want to hear mentality. Please beware. no morals or ethics.
Not Recommended
KP
k P.
Exton, PA
02/10/2020
Horrible car buying experience
I Do Not recommend. Tell you what you want to hear mentality. Please beware. no morals or ethics.
Not Recommended
TR
Tharahan R.
Downingtown, PA
09/30/2017
Bad customer service
I bought many cars in this place and tried to buy two cars in last 3 months it's bad than ever I would recommen people to not go this place
Not Recommended
HS
Henry S.
Gap, PA
06/30/2017
Bad Service
Went here for the "express" oil change...no other customers anywhere at 7:30 a.m. Lady told me I would have to leave the car there that they were booked...Nissan express is first come first serve...Nissan service seems to suck here in southeast Pennsylvania
Not Recommended
CS
Cynthia S.
Wilmington, DE
09/08/2016
My horror story
Time heals all wounds? Absolutely not!
My beloved Volkswagen died on me last year after 300,000 + wonderful miles on the road. I have always purchased used, and usually have opted for the reliable "beater." I decided to purchase a nicer used car through a dealership, with the anticipation that even though I am paying a service fee to the company, the car has been looked over by a qualified mechanic, and maybe some other perks would be added in. After a month of searching I found the perfect car. Yes, it was a slightly higher price than blue book, but this was because the car fax record was so well documented, the car's value increased. It was also a more reliable car, so the dealership assured me. I used my own financing, basically paying in cash. It was a win-win situation right? Wrong.
As a condition for the sale, there was an abs light illuminated, that I requested fixed. I also asked for a full tank of gas. They asked me to take it to cherry hill Volvo to be fixed and they would pay the bill. It was fixed, but cherry hill said that Exton would not authorize all the recommended work that went along with fixing the system. When I called Bob, the head mechanic at Exton, he said it was because those fixes were unnecessary precautions that Volvo recommends. He didn't bother mentioning the other things that cherry hill told him about. My guess is that he already knew.
On the day that I picked up my car, not only did they send me home with a half tank of gas, shortly after driving home, I started getting a spinning in the transmission at a certain speed. I second guessed myself because it was just off the lot and checked by the dealerships own head mechanic. A few weeks later I called and told them of what I continued to hear that made me uncomfortable. I also did a little research, and figured it was probably a component of the transmission, rather than the whole thing. They asked me to bring it in so they could check it out.
Fast forward to the test ride at Exton with Bob and my sales person: the car would not replicate in entirety the problem. Of course! I explained what I thought it was. From the back seat I heard Bob tell the sales associate in a joking way " that's why he never lets his wife go online, because she'll end up believing everything she reads." I gently reminded him that I have ears by repeating what I found and offered some solutions. I didn't want to waste my breath informing him I got my degree in research. His solution was for me to take it back to cherry hill, since they have the specialized equipment to diagnose my issue.
So back to cherry hill Volvo I go ( they're wonderful, btw). Tests confirmed a transmission issue and they recommended that it be replaced for around 6000.00! I was devastated. When I called Bob to raise my concerns about this, he asked me to drop it off so they could take it to stillman Volvo, who they work with often. After several days I called to check on it. But first I called stillman. Apparently it was looked over and returned a couple days prior, and just sitting at Exton. No one bothered to call me. I asked what they found out. They said they found no error codes. At this point I was getting livid, and highly suspicious of what was going on. So I called cherry hill and had them take another look at their records. They confirmed the transmission error codes. I asked why stillman found no codes? He said they could have been reset. I then asked if these errors had been found the first time that I brought it to them for the abs? He confirmed that they had, and that they had informed Bob at Exton of the issue.
I immediately called Exton. They asked me to come pick up the car. I talked to the manager. They were going to do nothing for me. I asked why if Bob didn't catch it before the sale (something I highly doubt a head mechanic would overlook, but a layperson would spot after driving over 20 mins), he would claim ignorance of the problem after cherry hill told him about it? I also suggested that it was very unusual that codes would just disappear after they had my car in their possession, and took it to a Volvo dealership they had a self proclaimed close business relationship with. Did they not trust cherry hill, or just not like the results? He basically said they did all they could do and that I was on my own, and pleaded absolutely no knowledge of the problem with the car. Hands washed.
A few months later, when I could afford it, I took my Volvo to a specialists (amazing mechanics). They fixed the problem. I was right! They also finished the required work necessary for the abs that Bob refused to authorize and a few other minor things they found. It cost me 2500.00.
So if you're considering purchasing from this dealership, I highly recommend you go anywhere else!!! Save yourself from the hassle and the attitude and the dishonesty you'll encounter here. Oh, did I mention Exton also over charged me about 12.00 in taxes, and still have not sent the check they promised to send a year ago.
Not Recommended
SS
Steven S.
Brookhaven, PA
11/24/2015
Find another Nissan dealership.
Do not come here for service or are expecting the dealership to treat you as anything other than a nuisance after you've purchased your car.
I've routinely made appointments for service only to find myself waiting absurd lengths of time to have it performed. Once for a state inspection, emissions test, oil change and to plug a hole in a tire:
- Arrived at 7:45AM for an 8AM appointment.
- Didn't hear anything until 10:15 AM - over two hours later.
- Declined any repairs, which weren't needed to pass, so it would only be an oil change and to plug the tire.
- Did not leave until almost 11:30.
What are these appointments for if I'm waiting 3 and a half hours almost for something that should be done in less than an hour?
Also on this same trip they supposedly changed the battery in my remote starter. 6 dollar charge. What do you know? Car is still telling me the battery is low and sometimes doesn't remote start.
Email to Chuck DeSantis, General Sales Manager, was not answered.
Email to Bob Inglido was answered and a free oil change was offered. I appreciate the apology and offer for an oil change from Bob but I'd rather just take the refund. No further contact from Exton Nissan after that - over a month and a half ago.
Less than 3 years in the car needed a new alternator. No charge except the 30 dollars for a rental if I wanted to work that day. Will not be back to purchase or for service. The Altima was fine and is a good car.
Not Recommended
MM
Michael M.
Pottstown, PA
03/04/2015
Great Place to do business!
Great deal on my trade, great deal on my purchase, great service!
Recommended
AC
Anthony C.
Philadelphia, PA
01/13/2015
great Job, Peps Parshad!
Mr. Parshard worked dilgently to get this deal done and he was a complete gentleman during the entire process. Again, thank you Peps!
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