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EN Auto Clinic

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(274 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
81
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Texarkana, TX, you’ve found us. Here at EN Auto Clinic we work hard to earn your trust and loyalty. We know how important it is to find a Texarkana car service you can rely on, so your satisfaction is our top priority each and every day. If you’re looking for auto repair in Texarkana, TX, you’ve found us. Here at EN Auto Clinic we work hard to earn your trust and loyalty. We know how important it is to find a Texarkana car service you can rely on, so your satisfaction is our top priority each and every day.

Categories
Domestic Auto Repair, Auto Repair, Auto Maintenance
Contact
(903) 791-0741

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
3221 N State Line Ave Texarkana, TX 75503

Affiliations

ASE
EN Auto Clinic's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(274 Reviews)

TS
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Tim S.
De Kalb, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2024
verified customerVerified Customer
9
oil change
the shop did what I wanted ,which was flush and change the oil
The Team from EN Auto Clinic responded on 04/22/2024 09:48 AM

We're thrilled to hear that we were able to meet your expectations with the oil change and flush. If there's anything else we can do for you in the future, don't hesitate to let us know. Your satisfaction is our priority!


TR
Thomas R.
Hooks, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2024
verified customerVerified Customer
10
Nice, friendly & affordable
They were very nice, knowledgeable, and provided great service. Got us in the same day for our brake service and were also affordable. We will be going back for them to service all of our vehicles.
The Team from EN Auto Clinic responded on 04/08/2024 01:07 PM

We're thrilled to hear about your positive experience, Thomas! Providing top-notch service, along with affordability, is what we strive for. We look forward to being your go-to place for all your vehicle service needs. See you soon!


Verified Customer
Texarkana, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2024
verified customerVerified Customer
10
Inspection
The service was fast. The employees were polite and easy to work with.
The Team from EN Auto Clinic responded on 04/06/2024 09:34 AM

We're thrilled to hear that you had a positive experience with us! Fast service and friendly employees are two things we always strive for. We're grateful for your support and look forward to serving you again in the future.


TS
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Tim S.
De Kalb, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2024
verified customerVerified Customer
10
cooling issues
Nelson diagnosed why ac compressor wasnt working and corrected the problem
The Team from EN Auto Clinic responded on 03/19/2024 07:59 AM

Thank you for sharing your experience, Tim! We're delighted to hear that EN Auto Clinic Technicians were able to diagnose the issue with your AC compressor and get it running smoothly again. We appreciate your business and are here to help with any future automotive needs you may have. Safe travels!


SK
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Sonya K.
Texarkana, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2024
0
Blaming me to make yourself look good
As I stated I had 5 lugs in that tire have been driving around with all lugs since the day I got the car. Had all the lugs until I left your place of business. The two lugs that were left was so loose that I took them off with the arm I injured years ago. The arm I can only left 40 pounds in. You asked me if i wanted you to change the tire, even told me you dont do that but it was needed. Give me the price for the repair and just didn't do it, didn't charge me, and didn't even care to tighten the tire back. But you're blaming your error on me.
This is my reply to:Regarding your recent review of EN Auto Clinic on SureCritic, The Team has replied:

Ma'am. I can assure you that no one at EN Auto Clinic removed any of your lug nuts; however, the damage to your hub assembly and braking system and steering system was so severe (as we explained to you before you left) that we were tempted to hold your Vehicle as a danger. Our Technicians and Staff tried to explain the danger of driving your Vehicle. You were given options for Repair of your Vehicle, and it was your choice to leave without having any Repairs done. While we are very sad that you are having issues, and we are here to help you with them as much as we can, it is ultimately up to you when you have the Repairs done. Again, you can contact us whenever you are ready to have the Repairs done, but it was your responsibility to drive that Vehicle out of our driveway.

Your Review: https://www.surecritic.com/reviews/en-auto-clinic?review_id=9954775
The Team from EN Auto Clinic responded on 03/19/2024 08:00 AM

I understand that you had a concerning experience at EN Auto Clinic, and I truly appreciate you taking the time to share your feedback. Safety is our top priority, and I want to assure you that our team always aims to provide high-quality service. I apologize for any inconvenience you experienced and any miscommunication that may have occurred. If there is anything else we can do to assist you with the repairs needed for your vehicle, please feel free to reach out to us. Your safety and satisfaction are important to us, and we are here to help in any way we can.


SK
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Sonya K.
Texarkana, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/13/2024
verified customerVerified Customer
0
It's beyond poor, it's life threatening!!
I felt like because they believe I was broke they tried to kill me. Went in for a diagnostic it cost $77 and some change. Pretty much said everything needs work under the car. Dude start saying things like, you waste your money on this and you can sue because you can't afford it and was just unreal. Than, they pulled my car out, I got in and drove off. How did he not realize he didn't put all the lugs back? How could he not notice, he didn't tighten the ones he put back in. How could you let me leave thier shop with a loose tire? Did they not understand I could have killed someone are could have died? Fuck this place
The Team from EN Auto Clinic responded on 03/14/2024 06:15 PM

Ma'am. I can assure you that no one at EN Auto Clinic removed any of your lug nuts; however, the damage to your hub assembly and braking system and steering system was so severe (as we explained to you before you left) that we were tempted to hold your Vehicle as a danger. Our Technicians and Staff tried to explain the danger of driving your Vehicle. You were given options for Repair of your Vehicle, and it was your choice to leave without having any Repairs done. While we are very sad that you are having issues, and we are here to help you with them as much as we can, it is ultimately up to you when you have the Repairs done. Again, you can contact us whenever you are ready to have the Repairs done, but it was your responsibility to drive that Vehicle out of our driveway.


Verified Customer
Texarkana, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/01/2024
verified customerVerified Customer
2
Never again
Won't be going here again
The Team from EN Auto Clinic responded on 03/01/2024 02:47 PM

We're sorry to hear that your experience at EN Auto Clinic didn't meet your expectations. We'd like to understand more about what happened, so please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to address any concerns you may have had. We appreciate your understanding, and we hope you enjoy your day.


BT
Brian T.
Texarkana, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2024
verified customerVerified Customer
Category: Service
Brian said they handled their business pretty well.
Recommended
The Team from EN Auto Clinic responded on 02/19/2024 09:33 AM

We're glad to hear that you were satisfied with our service. Your feedback is valuable to us. If you have any other comments or suggestions, please feel free to share.


Verified Customer
Texarkana, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2024
verified customerVerified Customer
9
Car service
They are very helpful and will not charge you an outrageous price. They fix what needs to be fixed and don’t add a bunch of extra stuff
The Team from EN Auto Clinic responded on 02/10/2024 01:07 PM

Thank you for your positive review! We're glad to hear that you found our services helpful and reasonably priced. Our team is dedicated to fixing only what needs to be fixed, without adding unnecessary extras. We appreciate your feedback and look forward to serving you in the future.


TS
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Tim S.
De Kalb, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2024
verified customerVerified Customer
10
windshield wipers blades
Nelson and his people are thorough and get down to the root of the problem
The Team from EN Auto Clinic responded on 01/23/2024 09:33 AM

Thank you for your positive review! We pride ourselves on providing thorough and efficient service to our customers. We're glad we were able to identify and solve the root cause of the problem. We appreciate your business and hope to see you again in the future!


MH
Mary H.
Texarkana, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2024
verified customerVerified Customer
10
Expert Car Care this is the place to go
These men and Lady are excellent with your car needs, very professional from start to finish I recommend all my friends and family to go to this shop for all your car needs or a truck.:-)
The Team from EN Auto Clinic responded on 01/15/2024 07:48 AM

Thank you for your kind words and recommendation! We're thrilled to hear that you had a professional experience with our team. We appreciate your support and look forward to assisting you, your friends, and your family with all their car and truck needs in the future.


JH
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John R. (Bob) H.
Saratoga, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2024
verified customerVerified Customer
10
install trunk latch
took car to EN Auto because the dealership was going to take 3 days to install a trunk latch, but EN Auto installed it in 30 minutes.
The Team from EN Auto Clinic responded on 01/15/2024 07:47 AM

Thank you for choosing EN Auto Clinic! We're glad we could provide you with a quick and efficient service for your trunk latch installation. We always strive to deliver prompt and quality repairs to our valued customers. If you have any other automotive needs in the future, don't hesitate to reach out. We appreciate your feedback!


CM
Chris M.
Nash, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2024
verified customerVerified Customer
10
Great job.
Car feels brand new very nice job thank you all.
The Team from EN Auto Clinic responded on 01/15/2024 07:46 AM

Thank you for choosing EN Auto Clinic and for the positive feedback, Chris! We're glad to hear that your car feels brand new after our service. Our team works hard to provide excellent service and we're happy that we met your expectations. If you have any other automotive needs in the future, feel free to reach out to us. Have a great day!


Verified Customer
Texarkana, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2023
verified customerVerified Customer
10
Vehicle inspection
Very prompt service. Comfortable waiting area with internet!
The Team from EN Auto Clinic responded on 12/19/2023 08:17 PM

Thank you for taking the time to provide us with your feedback! We are so pleased to hear that you had a pleasant experience with our prompt service and comfortable waiting area. We strive to offer a relaxing environment and we are delighted that it met your expectations.


JB
Johnnie B.
Texarkana, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2023
verified customerVerified Customer
Category: Service
Spoke with Taylor. He said they're always the best and they're friendly every time he goes there.
Recommended
The Team from EN Auto Clinic responded on 12/15/2023 06:08 PM

Thank you for your review, and thank you for your business. Our Staff works hard to ensure you, and all of our Customers, are cared for in the best way possible. No matter how simple or how serious the trouble is, we can take care of it, plus we will always try to make your visit the best possible. We look forward to seeing you again, and until then, drive safely and happily!

Service Coupons and Posts
? Thanks for the 5-star review, Tim! Working magic behind the scenes to keep your car purring like a kitten. ?? We're always here for your oil flushes and changes! #CustomerAppreciation #ENAutoClinic
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? We're thrilled to hear about your awesome experience, Thomas! Thanks for choosing us for your brake service. We look forward to welcoming you and your vehicles back soon! ?? #CustomerSatisfaction #AutoRepair
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Thanks for the 5-star review, Tim! ? We're glad Nelson could fix the AC compressor for you. Enjoy the cool breeze and let us know if you need anything else! #HappyCustomers #AutoRepair
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Thanks for the stellar review! ? We're thrilled to hear that our team provided thorough service. ?️ We'll continue to go the extra mile for you! #AutoRepair #CustomerSatisfaction
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? We're happy to have saved the day! ⏱️ Our team is always ready to provide speedy and top-notch service. Thanks for the kind words! ? #CustomerAppreciation #ENAutoClinic
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Thanks for the 5-star review, Chris! We're glad to hear your car feels brand new. Our team appreciates your support and hope to assist you with any future car needs. ?? #HappyCustomer #ENAutoClinic
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? Thanks for the stellar review, Craig! ? We're thrilled to hear you had a speedy and pleasant experience with our team. See you next time! #CustomerAppreciation #FiveStarReview
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Hey there, Tim! ? Thanks for the awesome review! We're thrilled to hear that you had a great experience with us. Our team is always here to keep your ride in top shape. #CustomerSatisfaction #ENAutoClinic ?
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? Thanks for the amazing review! ? It was our pleasure to make sure your car is safe and sound. We look forward to serving you again! #SafeDriving #CustomerSatisfaction
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Thanks for the 5-star review! ? We're thrilled to hear you had a speedy and informative experience at our auto clinic. ? We appreciate your support! #ENAutoClinic #HappyCustomers
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We're glad to know that you've had consistently good experiences with us! ? Thanks for choosing EN Auto Clinic for your automotive needs. We'll keep up the good work! #CustomerSatisfaction #FiveStarService
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We're on the fast track to success! Thanks for the 5-star review. ?? We're thrilled to hear that we could get you back on the road in no time! #FastService #ENAutoClinic
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Thanks for the kind words, Wilma! ?? We're thrilled to hear you enjoyed our fast service and friendly staff. Your 5-star review made our day! #FastService #FriendlyStaff
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? We're thrilled we could help you out in a pinch, Heidi! Thanks for the ⭐️⭐️⭐️⭐️⭐️ review! We're always here to save the day! ?‍♂️ #ENAutoClinic #HappyCustomers
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Thanks for the shoutout, Winfred! ? We're thrilled to hear you had a great experience with our team. Keep cruising and leave the car troubles to us! ?? #CustomerService #FiveStarReview
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? Thanks for trusting us with your car, Les! We're glad we could help you out and we look forward to seeing you again for all your future automotive needs! #CustomerSatisfaction #ENAutoClinic
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Thanks for the 5-star review, Virgie! We're grateful for your patience. Busy fixing cars and making customers happy! ?? #CustomerAppreciation #ENAutoClinic
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? Thanks for the kind words! We're thrilled to hear you're happy with our service. Our team will always go the extra mile to ensure your satisfaction. ??️ #CustomerSatisfaction #AutoRepair
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Thanks for the 5-star review, Tim! We're glad to hear that your experience with us was efficient and professional. Keeping things neat and tidy is our specialty. ?? #CustomerSatisfaction #ENAutoClinic
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? Thanks for the love, Michael! We're so glad to have you as a loyal customer since the early 2000s. Your trust means the world to us! #CustomerAppreciation #ENAutoClinic
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Thanks for trusting us with your Blazer, Tim! ? We're thrilled to hear that you appreciate Nelson's expertise. We'll keep up the good work! #CustomerAppreciation #AutoExpert
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? Thanks for the glowing review! Our team is thrilled to hear about your positive experience at EN Auto Clinic. We aim for friendly, efficient service, so we're glad we hit the mark. ??️ #CustomerSatisfaction #ENAutoClinic
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Thanks for the stellar review! We're thrilled to hear that we hit the mark for you. ? Your wheels are in good hands at EN Auto Clinic. #CustomerSatisfaction #FiveStars
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????? Thank you for the amazing review! We are thrilled to hear about your positive experience at EN Auto Clinic. Your satisfaction is our top priority! #ENAutoClinic #Texarkana ?✨
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? Thank you for the ⭐⭐⭐⭐⭐ review! We're thrilled to hear that our service was prompt and stress-free. It was a pleasure serving you. ? #CustomerSatisfaction #FastService #ENAutoClinic #Texarkana
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? Thank you for your kind words! We're thrilled to hear that you found our service prompt, professional, and honest. It's our pleasure to provide top-notch automotive care! #CustomerSatisfaction #ENAutoClinic #Texarkana
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⭐️⭐️⭐️⭐️⭐️ Thank you for your kind words! We're thrilled to hear that you appreciated our quick and quality service. ?? Your satisfaction is our top priority! #5Stars #CustomerSatisfaction #ENAutoClinic #Texarkana
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? Thank you for your glowing review! ? We're thrilled to provide excellent service for your car needs. Your recommendation means the world to us! ?? #CustomerAppreciation #ProfessionalService #CarNeeds #FamilyAndFriends #Texarkana
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