Duncan Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call us today to schedule your next visit. Duncan Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call us today to schedule your next visit.
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On 9/9/21 the transmission in the Venue failed at almost exactly 15k miles. We were 253 miles from home. I called Duncan for assistance, the Service Manager told me over the phone, there is nothing I can do. Finally got home, cost us $789.00 to rent a one-way U-haul because there were no loaner or rental vehicles at the dealership where the Venue was taken to have the transmission replaced. After getting home, I went over and talked to the Service Manager at Duncan about how to get reimbursed. He said there was nothing he could do, and it was entirely up to me to figure out to get trip interruption payment from Hyundai. Well after 2.5 months of emails, phone calls, and much frustration, I received a check from Hyundai for $300.00, with absolutely no help from the dealership where I bought the Venue.
I'm happy now, got rid of the Venue and bought a Toyota. Never doing business with Duncan again.