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DeMontrond Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,505 Reviews)
77
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
38
Total ReScores
4.8
ReScore Average
77
Net Promoter Score ®

Business Details

About

DeMontrond Hyundai in Texas City, TX is the exclusive home of Warranty Forever! DeMontrond Hyundai in Texas City, TX is the exclusive home of Warranty Forever!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(832) 769-4826
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
3220 Gulf Freeway Building A Texas City, TX 77591
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,505 Reviews)

CR
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CESAR R.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/06/2024
0
Category: Service
Refuse service
Buyers beware I drove an hour to come and get an oil change because they had a good special online when I got there nobody came out and greet me. I walked in the service department. There was a female sitting behind the desk with her phone and she was texting, she looked up and said how could I help you and I told her to get an oil changed and she told me that they were book I arrive at 8:16 AM they open at 7:30 AM. She refused to give me service and there was only two customers waiting to get oil change , this is what happens whenever the owner doesn’t work there anymore Melissa Demontrond if she was there this wouldn’t happen. I am very disappointed at this dealership.

CR
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Cesar R.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/06/2024
0
Category: Service
Refuse service
Buyers beware I drove an hour to come and get an oil change because they had a good special online when I got there nobody came out and greet me. I walked in the service department. There was a female sitting behind the desk with her phone and she was texting, she looked up and said how could I help you and I told her to get an oil changed and she told me that they were book I arrive at 8:16 AM they open at 7:30 AM. She refused to give me service and there was only two customers waiting to get oil change , this is what happens whenever the owner doesn’t work there anymore Melissa Demontrond if she was there this wouldn’t happen. I am very disappointed at this dealership.

CR
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Cesar R.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/06/2024
0
Category: Service
Refuse service
Buyers beware I drove an hour to come and get an oil change because they had a good special online when I got there nobody came out and greet me. I walked in the service department. There was a female sitting behind the desk with her phone and she was texting, she looked up and said how could I help you and I told her to get an oil changed and she told me that they were book I arrive at 8:16 AM they open at 7:30 AM. She refused to give me service and there was only two customers waiting to get oil change , this is what happens whenever the owner doesn’t work there anymore Melissa Demontrond if she was there this wouldn’t happen. I am very disappointed at this dealership.

Verified Customer
Kemah, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Maintenance
Took me almost 3 hours for oil change, tire rotation and wash. It took them 2 and a half just for oil change and tire rotation.
Dana M., Service Manager from DeMontrond Hyundai responded on 04/06/2022 07:11 AM

Thank you for your feedback, we strive for excellence and it looks like we fell short on this visit. We value our customers and will strive to improve this before your next visit. The wait time you listed is not normal 

Dana McCans
Service Director


Verified Customer
League City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service experience.
Everything was top notch. So much better than my last 4 years at VW. Clean, comfortable, fresh coffee. Checked in immediately and only a 75 minute wait. Car returned clean.
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 03/18/2022 11:12 AM

Hi there, thank you for this 5 Star review and kind words, we greatly appreciate that! We want you to know our Team is always very happy to provide you with a "top notch" experience! Thanks for taking the time to share your great feedback with us. We truly value your business and look forward to seeing you again soon. Hope you are having a great one!

Kindly,
Shannon C.
Service Coordinator
281-309-5856

MB
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Marylyn B.
Texas City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
David, Robert, and Lisa are the best
David, Robert and Lisa are always so nice and helpful
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 03/11/2022 02:38 PM

Thank you Marylyn for leaving us such a wonderful 5 star review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you so much for your kind words Marylyn and we look forward to seeing you again in the future. Please stay safe Marylyn and take care!

Kindly,
Shannon C.
Service Coordinator
281-309-5856

JJ
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Jaclyn J.
Dickinson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great folks!
From purchase to service they are awesome !
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 03/03/2022 09:50 AM

Thank you so much for this 5-star review Jaclyn. We really appreciate you being a great guest of ours and helping to share the word about us. We couldn't do what we do without great guests like YOU! We’re here for all your automotive needs and truly value your business! We look forward to seeing you in the future Jaclyn please take care! 

Kindly,
Shannon C.
Service Coordinator
281-309-5856

AS
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Antonio S.
Texas City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
David in Hyundai Service Department
David is my idea of what customer service should be. He is kind , caring and goes above and beyond helping customers. I hope Demontrond appreciates this employee. I wish there were more people like him. Thank you David , I appreciate you.
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/25/2022 01:29 PM

Thank you for such a wonderful 5 star review Antonio we really appreciate your feedback! We love hearing from our guests and we agree with you-we are very grateful and fortunate to have David on our team! David was thrilled to have seen your wonderful comments. Thanks for sharing the word about our great team Antonio! We look forward to assisting you with all your automotive needs in the future and truly value your business. We will see you soon Antonio please take care!

Kindly,
Shannon C.
Service Coordinator
281-309-5856

TM
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Todd M.
Galveston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
The Palisade is an incredible vehicle
I am the owner of a 2021 Hyundai Palisade. It is everything I hoped it would be and more. It is a pleasure to take on long trips as well as driving around town. My first service appointment at DeMontrond Hyundai was better than I had hoped. The entire experience was great. So now I have a vehicle I truly enjoy as well as a dealership I can fully appreciate.
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/25/2022 11:11 AM

Hi there Todd, thank you for this 5 Star review and very kind words, we greatly appreciate that! We want you to know our Team is always very happy to provide you with a positive experience! We are glad our work was done to your satisfaction on your Palisade, we are here for all of your automotive needs. Thanks for taking the time to share your great feedback with us! We sincerely value your business and look forward to seeing you again in the future! Hope you have a great day Todd!

Kindly,
Shannon C.
Service Coordinator
281-309-5856

Verified Customer
Hitchcock, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
MY EXPERIENCE WAS OUTSTANDING.
EVERYONE I DELT WITH WAS VERY HELPFUL AND CONCERNED ABOUT MY NEEDS.
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/23/2022 03:12 PM

Hi there, thank you for this 5 star review and your very kind words, we greatly appreciate that! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at DeMontrond! We're glad to know you found our team was helpful, they will be thrilled to see what you wrote! Thank you again for taking the time to let us know how we did. We value your business and look forward to seeing you again in the future! Have a great day!

Kindly,
Shannon C.
Service Coordinator
281-309-5856

Verified Customer
Dickinson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
great service and great customer service
Everyone here is great and takes great care of us. Everyone is great and Ross has been amazing from day one.
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/18/2022 12:19 PM

Thank you for leaving us such a wonderful 5 star review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you so much for your kind words and we look forward to seeing you again in the future. Please stay safe and take care!

Kindly,
Shannon C.
Service Coordinator
281-309-5856

RF
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Robert F.
Hitchcock, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome service
The service team at DeMontrond Hyundai goes above and beyond.
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/04/2022 01:51 PM

Thank you for such a wonderful 5 star review Robert! We couldn't do what we do without great guests like YOU! We want you to know our Team is always very happy to provide you with a positive experience! Thank you for the kind words Robert, our team will be thrilled to see what you wrote! We sincerely value your business and look forward to your next visit! Hope you have a wonderfully warm weekend!!

Kindly,
Shannon C.
Service Coordinator
281-309-5856

SS
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Shantell S.
Texas City, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Customer
Good Services
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/01/2022 02:53 PM

Thanks for the 4 star review Shantell. We sure hope we can earn 5 stars on your next visit. We sincerely value your business and look forward to seeing you again in the future! Have a wonderful and safe day Shantell!

Kindly,
Shannon C.
Service Coordinator
281-309-5856

SC
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Susan C.
La Marque, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service beyond expectations.
Very satisfied with service department. From setting up appointment to receiving repaired auto all employees were courteous, efficient and competent.
SHANNON C., Service Coordinator from DeMontrond Hyundai responded on 02/01/2022 02:50 PM

Thank you so much for this 5-star review and kind words Susan. We really appreciate you being a great guest of ours and helping to share the word about us. We’re here for all your automotive needs! We look forward to seeing you in the future Susan please take care! 

Kindly,
Shannon C.
Service Coordinator
281-309-5856

RS
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Romana S.
Alvin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Excellent service, courteous, friendly respectful staff, fast service, very informative they know about your care!!
Dana M., Service Manager from DeMontrond Hyundai responded on 01/25/2022 07:01 AM

Hello Romana, thank you for the 5 star review! We appreciate you taking the time to let us know how we did, your satisfaction is very important to the DeMontrond team. We truly value your business and look forward to seeing you again in the future! Have a wonderful and safe day! 

Dana McCans
Service Director

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