The service department at Delray Hyundai is staffed with factory-trained Hyundai technicians ready to answer your questions and address your service needs. The service department at Delray Hyundai is staffed with factory-trained Hyundai technicians ready to answer your questions and address your service needs.
The quote that was given to me included an $899 dealer fee, an $899 bank fee and a residual price that was $792.60 higher than on my contract with Hyundai Motor Finance. The form that I received had a higher price compared to the residual price on the Hyundai lease. There were other assorted charges
Another company, allowed to deal in Florida, gave me a total price that was $2700 plus lower than the dealer (+tag) to purchase my lease automobile. Hyundai Motor Finance Corporate was in contact with the dealer. The name of the other company, allowed to purchase the automobile was furnished by the Hyundai Finance Leasing office. The dealership never responded to the corporate office regarding my complaint.
This dealership was sold several years ago. Getting a service appointment can take months. I recently went into the dealer because the check engine light was on. I had to leave the car for 2 days before I was told that the light simply had to be reset.
I will never walk into this dealership again and would recommend that no one else does either.
Below is a apportion of my correspondence with Hyundai Motor Finance
Hyundai Motor Finance PO Box 20829, Fountain Valley, CA 92728-0829 Ph: 800.523.4030 Fax: 714.965.0520
“Your complaint regarding your account has been routed to my attention for investigation and response. While we are pleased to hear from loyal customers such as yourself, it is a concern to hear that we were unable to meet your needs in regard to this matter. Please accept our sincere apologies for any inconvenience you may have experienced.
This letter is a written follow up to our conversation today 5/10/2024. As an indirect automotive finance company, Hyundai Motor Finance (HMF) is not related to Delray Hyundai. We can confirm when you purchase a lease from an affiliated dealer where you are paying cash or have your own financing the buyout should reflect what we provide as the buyout price plus official fees and taxes that the dealer remits to their government agency.
Since the dealer is its own entity, we cannot force them to do anything
different, at this time we encourage you to go to another Hyundai Dealership. We have provided feedback to Hyundai Motors America regarding your experience you can also file a case yourself at 1-800-633-5151.
We do thank you for taking the time to contact us. Hyundai Motor Finance is committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced, and we will strive to improve our service in the future.”