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Delray Hyundai

Average Score
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(47 Reviews)
45
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Score Details

5 stars
53%
4 stars
16%
3 stars
12%
2 stars
10%
1 star
9%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11
Total ReScores™
4.7
ReScore™ Average
45
Net Promoter Score ®

Business Details

About

The service department at Delray Hyundai is staffed with factory-trained Hyundai technicians ready to answer your questions and address your service needs. The service department at Delray Hyundai is staffed with factory-trained Hyundai technicians ready to answer your questions and address your service needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(561) 265-0000
No Business Hours Provided

Business Hours

* No Time Zone Provided
655 Ne 6 Th Ave Delray Beach, FL 33483
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Service Department's Reviews
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(47 Reviews)
Write a Review
Recent Reviews
Verified Customer
Boca Raton, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
My advisor Jennifer keeps you updated with your car and makes sure you are taken care of.
RO
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Robin O.
Forest Heights, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Timely Service
I decided I needed an extra key fob for my car. Didn't realize the model of key fob I needed was hard to find. Also didn't realize they were over $600 when parts + service were added together. That price is indeed higher than many other places that I've been. But I wanted that key immediately and there I was.

Brad Robinson, Service Advisor, got me settled in quickly. Now, I wish he'd have told me I needed to pay extra for the key that came with the fob. I wouldn't have done that had I known. But other than that, I'd say the experience was stellar. Brad got me onto the schedule right there and then. Great job overall and I was pleased.
CN
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Cordie N.
Delray Beach, FL
2020 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
New ownership, NEW problems!
It took forever to find an opening for a basic oil change. Showed up at scheduled date and time and was told I didn’t have an appointment. Rescheduled for a later date and then received an email that I missed my appointment…the one that I was told didn’t exist. Then received a call a week later to reschedule the reschedule. Unacceptable. I asked to have a manager to call me to discuss and the rude receptionist said he’s going to tell you the same thing I’ve told you. Waited several hours once my car was able to be serviced, and all of the customers waiting stated that they would be shopping elsewhere based on their poor experiences, as will I. Definitely a big downgrade from the service that I’ve been accustomed to at this location. The only thing this service center was consistent with was bad service.
AR
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Arnold R.
Boynton Beach, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
PERSONALIZED & PROFESSIONAL
The staff were dedicated to making my experience stress-free
CH
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Calvin H.
Delray Beach, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very professional
The service department was great and I was treated very professional. They repaired my car and I was very happy with the service I received. Thanks.
Howard I. from Delray Hyundai responded on 03/31/2022 05:00 AM

Thank you for the review for Delray Hyundai. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure

HF
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Harvey F.
Boynton Beach, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great service
Excellent service. I was taken promptly and the service was completed before the time that I was told to expect it to be.
Howard I. from Delray Hyundai responded on 03/31/2022 05:00 AM

Thank you for the review for Delray Hyundai. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure

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Verified Customer
Boynton Beach, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
First time at this Location... amazing!!!!
Jennifer is the best.
Very friendly and so professional!
Howard I. from Delray Hyundai responded on 03/31/2022 05:00 AM

Thank you for the review for Delray Hyundai. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure

KS
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Kathleen S.
Briny Breezes, FL
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Oil change
The whole experience was disjointed & not as good as previously experienced.
Howard I. from Delray Hyundai responded on 03/28/2022 04:11 AM

Delray Hyundai is committed to delivering you the highest quality experience with all your automotive needs. We always strive for 5-stars. That you for your comments. 

AS
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Annette S.
Delray Beach, FL
2019 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
2
Category: Service
HORROR SHOW!!
I WILL BE THINKING TWICE BEFORE I RENEW MY LEASE. IF THIS IS THE SERVICE AREA WITH THE NEW OWNERSHIP THEY LEAVE A LOT TO BE DESIRED. THE SERVICE DEPT. PERSON, JEN, WAS VERY ATTENTIVE, BUT HER HANDS WERE TIED.
Howard I. from Delray Hyundai responded on 03/28/2022 04:11 AM

Delray Hyundai is committed to delivering you the highest quality experience with all your automotive needs. We always strive for 5-stars. That you for your comments. 

MR
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Marvin R.
Boca Raton, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent
Excellent. Jennifer was so great to work with she took care of everything for us made sure that we had a ride home and that we were picked up and brought back to the facility pick up our beautifully clean car that was serviced thank you
Howard I. from Delray Hyundai responded on 03/25/2022 05:01 AM

Thank you for the review for Delray Hyundai. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure

Verified Customer
Highland Beach, FL
2019 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
4 1/2 HOUR WAIT INEXCUSABLE
THIS WAS SUCH A BAD EXPERIENCE. THE INORDINATE AMOUNT OF TIME WE WERE KEPT WAITING WAS INEXCUSABLE AND THOUGHTLESS. WE WILL NEVER RETURN TO THIS DEALERSHIP.
Howard I. from Delray Hyundai responded on 03/25/2022 05:02 AM

Delray Hyundai is committed to delivering you the highest quality experience with all your automotive needs. We always strive for 5-stars. That you for your comment

JS
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Jonathan S.
Boynton Beach, FL
2012 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
2
Category: Service
Poor communication
Car was towed in on Saturday and not fixed until following Sat. Computers down no info or update for 24 hours.
Howard I. from Delray Hyundai responded on 03/25/2022 05:03 AM

Delray Hyundai is committed to delivering you the highest quality experience with all your automotive needs. We always strive for 5-stars. That you for your comment

BC
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Bernard C.
Boynton Beach, FL
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
1
Category: Service
three hour wait to be told we don't have the part and that it has to be ordered.
i had bought 3 car's from this dealership. All great car's but when it comes to fixing something, I ran into trouble. Came there 3 months ago and told them what was wrong, and they told me to come back, they didn't even order the part. Went back a month later and the same thing happened. They gave me an appointment for march 10th for 8 in the morning. Got there at 7:45 and there were 5 car's before me all with 8 am appointments. Sat there for 3 hrs;to find out that they didn't have the part tat i needed, today is march 19th and haven't hear from them .i don't know if they got the part or not, but they have my money for the past. I'm very disappointed in there service dept;now.
Howard I. from Delray Hyundai responded on 03/21/2022 04:19 AM

Delray Hyundai is committed to delivering you the highest quality experience with all your automotive needs. We apologize for your experience and your comments will be forwarded to our service manager. Somone will be in contact with you. 

SL
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Stuart L.
Boca Raton, FL
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/13/2022
verified customerVerified Customer
9
Category: Service
Getting back in the swing
Marc is the best
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2022
Service Type: Repair
8
Category: Service
back on track. 5 stars for Daniel
The dealership is had operational pains since being taken over. Things appear to be improving
Howard I. from Delray Hyundai responded on 03/21/2022 04:17 AM

Delray Hyundai is committed to delivering you the highest quality experience with all your automotive needs. We always strive for 5-stars. That you for your comments

Verified Customer
Boynton Beach, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Satisfied client
Had my Sonata serviced at Delray Hyundai and was very pleased with everything, from the drop-off to the return of the car.
Howard I. from Delray Hyundai responded on 03/21/2022 04:15 AM

Thank you for the review for Delray Hyundai. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure

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