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Dale M.

Crown Point, IN

04/19/2022

Very disappointed

Same check engine light with same codes as before performed service. Over $1800 spent and still runs the same as before two trips for services. Charged me for an engine diagnostic when I had your coupon for it to be free with service. Oh, also found my air filter was missing. Don't know that I trust this shop anymore!

Bill W. from Crown Point Auto Repair & Restoration responded on 04/20/2022 07:46 AM

Hi Dale - I apologies for your disatisfied service. I was looking at the work we did on your vehicle, which was back in August/September of last year. When we serviced your vehicle in August, we had to replace the canister solenoid, the EVAP vent valve, an 02 sensor, and your catalytic converter. Then when you came back a month later with the same engine code, it also need a purge valve, which is different from the EVAP vent valve. Is the check engine light on again? You mentioned that it still runs the same as before you were here. Regarding coupons, I did give you 15% off your service when you were here in August. I checked the file and did not find another coupon for the second diagnostic. We usually keep the coupon with the work order and file it with your paperwork. Finally, regarding your missing air filter, was that something you had realized back when you were here in September? It's been 7 months since then, so I'm just wondering when it was discovered missing. I look forwared to hearing back from you.

Sincerely,

Bill Wilson
Owner

Joi F.

Virginia Beach, VA

08/22/2021

Don't take your car to this business!!

READ THE COMPLAINTS ON BBB! The owner (Bill Wilson) was originally nice and accommodating to my husband and I. My husband and I purchased a 1967 Ford Mustang and wanted Bill to help restore it. We needed the engine rebuilt, all mechanical up to date, power steering installed, and the heater and ac completed.

We started this project in 2019. My husband is in the Navy and was stationed in Japan during the first year that Bill had our Mustang. Also, I work in Chicago, so he knew that neither of us could come to check on the work that was "completed" that he charged us for. He completely took advantage of our circumstance and used it against us. We tried to opperate on trust, but we should not have done that. Bill would call me at work to ask me to make decisions on the mustang, even though he knew he was suppose to call my husband. He eventually started calling both of us and told us different things at times, which caused major confusion.

In 2020, the pandemic made it harder for the company to work on the vehicle. We still continued to pay even though no major work was done during this year. Bill started dodging our calls after I questioned him on the invoices and if the work had been completed or was to be completed. He assured me that the work had been completed and that all we needed to do was finish paying on it. My husband was transfered back to the United States and was now able to check on it. He tried to contact Bill to see the progress he had made, but he noticed that most of the work that was on the invoices was not complete. My husband and I started to follow up regularly, but Bill never answered. His nice assistant Carrie always tried to help us track him down, so we can speak, but it would be weeks before we would hear from him. He would always state that he would check on it and get back to us.

In early 2021, Bill had really stopped answering our calls. We only spoke with Carrie and he was either never there or would call us back. The call back would never happen. I went over our invoices and noticed that they had charged us for an amount that I paid. Carrie reconciled it and it ended up taking a couple thousand dollars off of the bill. I let Carrie and Bill know that everything needed to be finished on the car before July 2021, because we were moving to Virginia. They understood and stated that the couple things not done would be complete by then. I gave them almost another full month to get it done. My husband and I called Bill multiple times a week and a half before we rented the car transport, so that he could finish anything that was not complete. He stated that he would do a walk through with us to show us all of the items we paid for on the mustang and everything that had been installed when we pick it up on Friday August 20th. He also stated that he would help us put the mustang on the transport. I called yesterday morning and Carrie informed me that Bill came in for an hour and he left. I asked if he would be back and she stated no. I asked if she could call him, because he had 4 charges of labor on 4 different invoices for the same item. When she called him he let her know that he discussed it with us, even though he didn't, and that he wasn't going to answer. Sure enough he did not answer. My husband and I both called from our cell phones and left a few text messages on Bill's cell phone. He didn't call back. We could not believe the way he was acting toward us. When we got to the business to pick up the mustang, Carrie had one of the mechanics walk us through all of the parts that were on the mustang and everything that was installed. The parts that were not installed were on the backseat and in the trunk. The mechanic confirmed that some of the labor he saw on the invoices was not completed, because he was the one that worked on the vehicle. Carrie called Bill to let him know what the mechanic found on the invoices and that the labor should be taken off. He finally answered and she tried to get a word in about the situation, but he stated he was not removing any labor off of our invoices and hung up on her. He is very impatient, disrespectful to his employees and does not value his customers money. My husband saved up his money for this man to tell us that we can't get our car unless we pay the full amount. He knew that the work hadn't been completed, which is why he left early even after he told us he would be there. Also, my husband spent almost $18,000 for all of the work to be complete. When the car was picked up by Bill the car was running, but now it doesn't run at all. The work that was started on the engine and transmission was never completed. We now have a car that doesn't start, a whole bunch of random parts from O'Reilly in the back seat, and no battery (the battery was in the car originally and now it's not). It was so sad to see my husband's face after we picked the car up, because this was his dream to restore a 1967 Mustang. I am so disappointed in this business on all levels. I should've read the reviews before we trusted Bill with our vehicle. I don't know how this business is even open.

Dimitrij C.

Northern Ireland