Business Solutions
SureCritic / Crain Hyundai Of Fayetteville
business image

Crain Hyundai Of Fayetteville

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(44 Reviews)
73
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
85%
4 stars
10%
3 stars
3%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
20
Total ReScores™
5.0
ReScore™ Average
73
Net Promoter Score ®

Business Details

Categories
Contact
(479) 750-4997
No Business Hours Provided

Business Hours

* No Time Zone Provided
1919 W Foxglove Drive Fayetteville, AR 72704
Get Directions
Sales Department 's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(44 Reviews)
Write a Review
Recent Reviews
Verified Customer
Westville, OK
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customerVerified Customer
10
Category: Sales
Tucson
I love my Tucson!!! It drives and rides wonderfully! Adam was excellent! Did not pressure us at all and worked hard to get us the best price he could!
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 02/16/2022 07:04 AM

Thank you so much for taking the time to take our survey.  I know Adam and the entire sales team appreciates your kind words and 5 Star review.  We can't thank you enough for the opportunity to serve you.  Thank you for your business.
Enjoy your new Tucson!
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
BB
gravatar
Betty B.
Springdale, AR
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Sales
Pleasant experience
Our salesperson, Jim Cox, was very helpful and knowledgeable as well was the sales manager and finance manager. All the staff treated us with kindness and respect. I feel that I can contact Jim in the future if I have questions about my car or service,
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 12/27/2021 06:28 AM

Thank you so much for taking the time to take our survey.  I know Jim and the entire sales team thanks you for and appreciates your kind words and 5 Star review.  We thank you for the opportunity to serve you and thank you for your business.
Enjoy your new Tucson!
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Employees worked with
JC
JAMES L COX
KC
gravatar
Kari C.
Springdale, AR
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
verified customerVerified Customer
9
Category: Sales
JIM COX is a lifesaver
Came in after losing my mother and never going thru the process of buying or trading a car and Jim was a Rockstar
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 11/10/2021 10:23 AM

Thank you so much for taking the time to take our survey.  I know Jim and the entire sales team appreciates your kind words and 5 Star review.  We can't thank you enough for your business.
Enjoy your new Kona!
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Employees worked with
JC
JAMES L COX
WG
gravatar
William G.
Fayetteville, AR
2022 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
verified customerVerified Customer
10
Category: Sales
Review of Mike Wallace
Mike Wallace was great during the whole process. For that reason, I would recommend Mike to a friend or colleague.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/09/2021
7
Category: Sales
Sales experience
Sales person, Mike Wallace, was great - very helpful. Maybe management could learn from him.
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 11/10/2021 09:55 AM

We thank you for taking the time to take our survey.  I know MIke has been in touch with you and you have agreed to
re-score the survey, thank you. If you have questions feel free to call me at 479-695-5807.
Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 11/10/2021 01:24 PM

Thank you so much for re-scoring our survey.  I know that Mike thanks and appreciates the 5 Star review.  We thank you for the opportunity to serve you and thank you for your business.  If Mike or I can be of service please do not hesitate to reach out to us.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Verified Customer
Fayetteville, AR
2022 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customerVerified Customer
10
Category: Sales
Fast, friendly service!
Alex was great helping us get our car! We explored lots of options and worked hard to get us in a car!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2021
8
Category: Sales
good cars, sales, and people
I enjoyed purchasing this car, and i love it, the only thing that would use some work is the time. We went to the dealership 3 days in a row, and have to go back again to correct some paperwork. but keep it up guys! :-)
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 09/13/2021 06:53 AM

Thank you so much for taking the time to take our survey.  I apologize for the frustration concerning our finance department.  I think Alex has contacted you concerning your 4 Star review.  We do appreciate and thank you for your business.  Per Alex, I am resending your survey so that you can re-score the survey to more accurately reflect your interaction with Alex.
If you have questions please call me at 479-695-5807.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 09/16/2021 12:39 PM

Thank you so much for re-scoring the survey.  I know that Alex definitely appreciates you for the 5 Star review.  I wanted to call you personally but I just didn't want to bother you again.  Long way of saying thank you from me.
If we can be of service please call me or Alex anytime.
Again thank you.

Kind regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
LL
gravatar
Lauren L.
Fayetteville, AR
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
verified customerVerified Customer
10
Category: Sales
Hyundai Tucson
I love my new car! Kevin Connell was courteous and helpful. Hyundai gives a great warranty, and even includes free car washes! I’ll be back when I’m ready to purchase again.
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 09/03/2021 06:37 AM

Thank you so much for taking the time to take our survey.  I know Kevin and the entire sales team appreciates your kind words and 5 Star review.  We thank you for the opportunity to serve you and thank you for your business.
Enjoy your new Tucson!
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
LS
gravatar
Latisa S.
Siloam Springs, AR
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
verified customerVerified Customer
10
Category: Sales
Excellent
The sales and finance team at Crain went above and beyond for me and my family! We are thankful and happy with our purchase!
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 09/01/2021 07:26 AM

Thank you so much for taking our survey.  I know Mark and the entire sales team appreciates your kind words and thanks you for your 5 Star review.  We sincerely thank you for the opportunity to serve you and thank you for your business.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
AB
gravatar
Amy B.
Springdale, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
verified customerVerified Customer
9
Category: Sales
Palisade
Overall, a good experience buying a car. Tyler was very helpful.
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 08/16/2021 07:31 AM

Thank you for taking the time to take our survey.  I know that Tyler and the entire sale team appreciates your kind words and 5 Star review.  We thank you for the opportunity to serve you and thank your for your business.
Enjoy your new Palisade!
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
LM
gravatar
Lynnette M.
Springdale, AR
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
verified customerVerified Customer
Category: Sales
Awesome service from Mike Wallace!
Mike Wallace helped me find the perfect car! Went above and beyond to get exactly what I was looking for.
Recommended
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 08/04/2021 06:18 AM

Thank you for taking the time to take our survey.  I know Mike and the entire sales team appreciates your kind words and 5 Star review.  We thank you for the opportunity to serve you and thank you for your continued business.
Enjoy your new Tucson!

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
CM
gravatar
Carrie M.
Springdale, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customerVerified Customer
Category: Sales
Wonderful!
Everyone at the dealership was friendly and helpful. I felt like a VIP every time I walked in the doors! I am extremely happy with my Palisade!
Recommended
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 07/07/2021 02:54 PM

Thank you so much for taking the time to take our survey.  I know that Mark and the entire sales team appreciates your kind words and 5 Star review.  We thank you for the opportunity to serve you and thank you for your business. We will always strive to give you the VIP treatment you deserve.  Enjoy your new Palisade.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
BT
gravatar
Beverly T.
Alma, AR
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
verified customerVerified Customer
Category: Sales
Excellent service
Excellent service!
Recommended
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 07/07/2021 01:48 PM

You are so kind to take the time to take our survey, thank you.  I know that Mike and the entire sales team appreciates your kind words and 5 Star review.  Thank you for the opportunity to serve you and thank you for your business.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
JR
gravatar
Jenny R.
Prairie Grove, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Exceptional Service!
Made a quick stop at the Fayetteville location to pick up a temporary tag for my car and Jeff was so nice and even put the tag on my car for me! It was super hot outside and most people probably wouldn’t have offered. Another reason why I enjoy Crain Hyundai!
Recommended
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 06/30/2021 01:13 PM

Thank you for taking the time to take our survey.  I know Mike and the entire sales team appreciates your kind words and 5 Star review.  We thank you for the opportunity to serve you and thank you for your business.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Verified Customer
Winslow, AR
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
verified customerVerified Customer
Category: Sales
friendly staff , gave me the feeling of family
fANTASTIC SERIVCE AND TOTAL EXPERIENCE WAS DELIGHTFUL. WOULD RECOMMEND THIS DEALERSHIP TO EVERYONE
Recommended
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 06/28/2021 07:17 AM

Thank you so much for taking the time to take our survey.  I know Andy and the entire sales team appreciates your kind words and 5 Star review.  We thank you for the opportunity to serve you and thank you for your business. If you will contact Andy or Austin they should be able to get you copies of any paperwork you signed.
 Enjoy your new Santa Fe!
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Verified Customer
Bentonville, AR
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
verified customerVerified Customer
Category: Sales
Fast service and Great hospitality
First time coming to a dealership where I didn’t feel pressured to buy a car but also made it possible to get my dream car! Kevin made the whole experience from arriving at the dealership to leaving in my new car swift and effortless.
Recommended
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 06/14/2021 01:51 PM

Thank you so much for taking the time to take our survey.  I know that Kevin and the entire sales team appreciates your kind words and 5 Star review.  We Thank you for the opportunity to serve you and thank you for your business.
Enjoy your new Sonata!
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
BH
gravatar
Brenton H.
Washburn, MO
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customerVerified Customer
Category: Sales
3 hours and done!!
Fantastic staff, super friendly, easy financing process, was in and out in about 3 hours including looking at diffrent cars a test drive and paperwork.
Recommended
RICHARD J M. from Crain Hyundai Of Fayetteville responded on 06/08/2021 06:11 AM

Thank you so much for taking the time to take our survey.   I know Seth and the entire sales team appreciates your kind words and 5 Star review.  We thank you for the opportunity to serve you and thank you for your business.
Enjoy your new Elantra!
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville
Displaying Review 1 - 15 of 44 in total
Businesses Near You
Richard Mayes Automotive
99
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(563 Reviews)
Walker's Service Center
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
(0 Reviews)
Lewis Collision Center Inc
75
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(5 Reviews)
Pro Tire & Automotive Center
94
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(2,345 Reviews)
Adam's AutoWerks
97
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(422 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.