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Crain Hyundai Little Rock

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,226 Reviews)
59
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
203
Total ReScores
4.7
ReScore Average
59
Net Promoter Score ®

Business Details

About

Crain Hyundai Little Rock is located just off Interstate 430 in Little Rock, AR. We proudly serve Conway and Benton Hyundai customers as well. Come visit us today to take care of all your vehicle repair and maintenance needs! Crain Hyundai Little Rock is located just off Interstate 430 in Little Rock, AR. We proudly serve Conway and Benton Hyundai customers as well. Come visit us today to take care of all your vehicle repair and maintenance needs!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(501) 604-1500

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:30 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
11701 Colonel Glenn Road Little Rock, AR 72210
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,226 Reviews)

RT
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Richard T.
Little Rock, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2025
0
Category: Service
Radio
I came to Crain to by purchase 2 vehicles 1 a palisade and about to work on a Sonata for receive palisade and could not change Radio station I went to Crain and talk to salesman, he stated it needs system update, salesmen took me took the lady that is in charge of service center, I left car
came back and she stated the head for radio needs to be replace, she stated the general Manager
stated they will pay half to fix it, I ask to speak to him, she stated to me she agree with me, I would not pay half, you have not added 1000 miles, I keep the car parked, I told him I will not buy the second car if this is not fixed, he stated you had 2 months, it should been fix before it was sold to me. I had to go back to dealership to try to retrieve the paper work to pay taxes to DMV. the Radio never got fix. they never fix it. I will not buy a another car from Crain.

RT
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Richard T.
Little Rock, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2025
0
Category: Service
Radio
I came to Crain to by purchase 2 vehicles 1 a palisade and about to work on a Sonata for receive palisade and could not change Radio station I went to Crain and talk to salesman, he stated it needs system update, salesmen took me took the lady that is in charge of service center, I left car
came back and she stated the head for radio needs to be replace, she stated the general Manager
stated they will pay half to fix it, I ask to speak to him, she stated to me she agree with me, I would not pay half, you have not added 1000 miles, I keep the car parked, I told him I will not buy the second car if this is not fixed, he stated you had 2 months, it should been fix before it was sold to me. I had to go back to dealership to try to retrieve the paper work to pay taxes to DMV. the Radio never got fix. they never fix it. I will not buy a another car from Crain.

MS
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Marty S.
Pine Bluff, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/16/2025
0
Category: Service
GO SOMEWHERE ELSE!!!
The car I baught has been in the shop 3 different times for different reasons. Plus they tell you it’s gonna be $160 for them to look at it. The service manager Sharon and whoever Kayla is was horrible to deal with. They will not take care of you. The worst place I’ve ever baught a vehicle. Take your money somewhere else, you’ll definitely won’t have the head ache I have to deal with dealing with them. I will personally pay my friends not to go to them.

CC
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Cory C.
Little Rock, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/01/2023
0
Category: Service
Poor communication
I left my car on Monday October 23rd. I was told they would have to get an approval to run an oil consumption test and that could take between 24 to 48 hours. It's been over a week. I can't get anyone to give me a straight answer or even return my calls.

TP
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Tamika P.
North Little Rock, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/02/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Experience
I have nothing good to say so I will say nothing
KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/02/2022 07:06 AM

Tamika,
This Kiimberly the Custmer Relations Manager (CRM) at Crain Hyundai at Little Rock.  Sorry for your bad experience.  Pleaee give me a call to see if we can  resolve your concerns at 501-786-3236 or m501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/02/2022 07:08 AM

Tamika,
Sorry for your bad experience.  I have tried to call you but you were not available.  Please give me call to try to resolve your concerns. Kimberly Stewart, CRM 501-604-1502 or 501-786-3236


SH
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Stephen H.
North Little Rock, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great service
Will return
KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/12/2022 11:13 AM

Stephen,
Thanks for tuis great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/12/2022 11:15 AM

Stephen,
Thanks for this great business rating!


Verified Customer
Little Rock, AR
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
verified customerVerified Customer
10
Category: Service
Amazing customer service
I’m truly happy with the way they treat customer which is truly amazing to me despite the fact that I had some sort of bad experience prior they were able to address it properly and I’m really looking forward to come back to get my service at the best place in town .

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/09/2022
Service Type: Maintenance
5
Category: Service
Extreme long wait
I like this place but the wait time is getting crazier. I had to wait for almost 3 or 4 hours which I don’t know why just for an oil change and filter changes.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/11/2022 05:17 AM

Thank you for your feedback.  Customer satisfaction is veryimportant to us. I will look into your concern.  I agree 3 to 4 hours wait for an oil change is too long.  Your advisor should of kept you updated on why the long wait.  Thanks for your business.  We are sorry for this unhappy experience. Kimberly Stewart, CRM, 501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/11/2022 05:18 AM

Thank you for your feedback.  Customer satisfaction is very important to us. I will look into your concern.  I agree 3 to 4 hours wait for an oil change is too long.  Your advisor should of kept you updated on why the long wait.  Thanks for your business.  We are sorry for this unhappy experience. Kimberly Stewart, CRM, 501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/12/2022 09:47 AM

Thanks for this great rescore!  I am always here if you ever need to ask a question or get updates.  Thanks again, Kimberly Stewart, Customer Relations Manager


VW
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Valerie W.
Benton, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service department is excellent
Super friendly and accommodating.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/08/2022 05:18 AM

Valerie,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/08/2022 05:19 AM

Valerie,
Thanks for this great business rating!


Verified Customer
North Little Rock, AR
2021 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
This Hyundai dealership is good overall
It can be hard to get ahold of someone to schedule service sometimes. Just be patient and they will call back eventually. Watch out for them over inflating your tires. I was Lucy enough to buy new Hyundai from Crain before they started marking up their cars. Now they mark up their cars at least $5k. That means some of the cheaper cars they sale are marked up 25%. I really don’t understand how they justify these prices. I will be buying my next car from another dealership because of this.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/06/2022 07:02 AM

Thanks for your feedback


Verified Customer
Warren, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service
Exceeded expectations ! :)
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/31/2022 06:00 AM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/31/2022 06:00 AM

Thanks for this great business review!


AB
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Alan B.
Little Rock, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Top notch products Love my salesperson
I have been dealing with CRAIN HYUNDAI 15 years…my sales person is Emmanuel Olie…this past month I turned 73 years of age…Olie is the most professional, kind and honest person I have EVER dealt with in my life!
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/30/2022 12:01 PM

Alan,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/31/2022 06:01 AM

Alan,
Thanks for this great business rating!


Verified Customer
Benton, AR
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
JL
N/A
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/28/2022 05:21 AM

Thanks for your feedback.  Customer satisfaction is very important to us.  Please feel free to contact me with your concerns. Thank you for your business.  Kimbrly Stewart, CRM 501-604-1502


ML
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Michael L.
Little Rock, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Oil change
Survey is too long. Need to ask 3 or 4 questions max!!!
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/24/2022 11:58 AM

Michael,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/24/2022 12:01 PM

Michael,
Thanks for this great business rating!


ML
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Marinda L.
Hot Springs Village, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Car Dealers!
I was looking for a new vehicle and wound up here. Had heard great things about Hyundai and wanted to drive one. I wound up at Crain Hyundai in Little Rock, a very nice salesman helped with my decision and I have not been sorry. The management is great! If I have had an issue they have solved it! I do highly recommend them and I do love my Hyundai!
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/21/2022 05:25 AM

Marinda,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/21/2022 05:26 AM

Marinda,
Thanks for this great business rating!


MI
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Michele I.
Little Rock, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
recall parts
The recall parts were installed as promised.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/17/2022 06:06 AM

Michele,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/17/2022 06:08 AM

Michele,
Thanks for this great business rating!

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